Christian Ayala

Tyler was my service tech - best experience I have ever had at a dealership - exceeds me expectations had at a dealership - exceeds me expectations More

Report | Print

Great service, personal attention. Advisors gave me options for a complete service, A sales advisor oferred a trade option with two payments methods. Completely satisfied, thanks Advisors gave me options for a complete service, A sales advisor oferred a trade option with two payments methods. Completely satisfied, thanks More

Report | Print

Service was great, wait time was good, my service representative ,Pierce, was very helpful in explaining urgent issues my car was needing. representative ,Pierce, was very helpful in explaining urgent issues my car was needing. More

Report | Print

During my last few visits to Shottenkirk Toyota I was impressed with some of the process improvements like check-in process, reporting of issues via video recording and waiting area amenities . Service e impressed with some of the process improvements like check-in process, reporting of issues via video recording and waiting area amenities . Service engineers provide quality and reliable work. Kudos to the management team for these improvements. More

Report | Print

I was well informed from the time of my booking to when I picked up my car. picked up my car. More

Report | Print

Excellent service from the entire team. Everyone was friendly, professional, and made the car buying process smooth and stress-free. Everyone was friendly, professional, and made the car buying process smooth and stress-free. More

Report | Print

Complete professionalism in all aspects of the service process. Timely and attentive service professionals. Great service department. process. Timely and attentive service professionals. Great service department. More

Report | Print

Great service on my 4 Runner. The service advisor, Aaron Kelly, greeted me with enthusiasm and directed me to the waiting room. He explained what repairs are needed and listened The service advisor, Aaron Kelly, greeted me with enthusiasm and directed me to the waiting room. He explained what repairs are needed and listened to all of my concerns. The repair took less than an hour. The waiting room was comfortable and the service agent kept me abreast of what is occurring. I plan to return when needed. More

Report | Print

Excellent Customer Service. I drove into the Service Department at 6:30 PM. I was hot and still upset over the flat tire I had just changed out. I did not think that they would I drove into the Service Department at 6:30 PM. I was hot and still upset over the flat tire I had just changed out. I did not think that they would take me but the young man that waited on me was fantastic. He said don’t worry we will get it taken care today. He took the truck back they couldn’t fix the tire so they replaced it. They even put my spare tire back. I was out of there in about an hour as I had asked them to also check my dashboard lights. He came out and said your truck is ready it was past 7:30 PM yet the service technician and the service associate both smiled and said hope your day gets better. Now that is customer service at its best. Going above and beyond you don’t see that very often. More

Report | Print

Fairly comfortable waiting area, big tv for those long waits, free coffee i think, throw in bottled water and we are set waits, free coffee i think, throw in bottled water and we are set More

Report | Print