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Christan Hawley
Christan Hawley at Transwest Ford

Christan Hawley

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.7
9 Reviews

Dealership Experience

6 mos

4.7

9 Reviews

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9 Reviews of Christan Hawley

January 07, 2026

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Employee Rating

Everyone was courteous, professional and efficient. The customer waiting room was very clean and kept. More

by Jfasmus1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2026

Transwest Ford responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 06, 2026

Dealership Rating
Employee Rating

They sent me a text saying my part for the recall was in, so we made the appointment, I took my vehicle in at 8:30 and by 10am it was done. They even came and picked me up and took me back to get my vehicle. More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service department

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Jan 08, 2026

Transwest Ford responded

Hi Danny, thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 16, 2025

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Employee Rating

Everything was great excepting that my question about navigation updates was never answered.here’s two more. More

by Jack.copsey.jr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 31, 2025

Transwest Ford responded

We appreciate your feedback, Jack.copsey.jr. We would like to address your questions on the navigation updates. Our service manager, Randy Bennett, will be reaching out to you. You can also reach him directly at the number below. Again, our apologies. Randy Bennett | Service Manager | Transwest Ford Office: 308-310-2808 | Email: randy.bennett@transwest.com

December 13, 2025

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Employee Rating

Goated experience, played Clash Royale in the lobby and couldn’t get mad because of the guests and one guy was blaring his TikTok’s but they were funny audios so solid 10/10 More

by Malchaihilpin420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald, Mario Ramirez, Randy Bennett, Savannah Anderson

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Dec 15, 2025

Transwest Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2025

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Employee Rating

I have always been treated very good by all the staff at Transwest Ford that's why I always come back! More

by Duke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald, Mario Ramirez, Randy Bennett, Savannah Anderson

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Nov 29, 2025

Transwest Ford responded

Hi Duke, we appreciate your feedback of our Staff's outstanding service! Please let us know if there is ever anything else we can do for you! Safe travels!

October 25, 2025

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Employee Rating

No appointment needed. They were quick, efficient and friendly. We were in and out and on our way in no time. More

by msawyer
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Oct 27, 2025

Transwest Ford responded

So glad to hear it, msawyer! It's a top priority of ours to make sure you spend less time in the shop and more time out on the road! Thanks for sharing your experience. We appreciate your business! Transwest Ford

October 24, 2025

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Employee Rating

I love the valet service! Sunshine just manages everything for me whenever I need my car taken for service. It’s one of the reasons why I will always buy my car at Transwest More

by aalozano22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alessandro Meloni, Brian Christeleit, Robert MacDonald, Mario Ramirez, Randy Bennett, Savannah Anderson

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Oct 27, 2025

Transwest Ford responded

Thank you for your sincere review, aalozano22. We're pretty big fans of Sunshine, too! We have a wonderful team willing to serve you. Thank you so much for taking the time to share your praises! We appreciate you and your business and are looking forward to working with you in the future! Transwest Ford

October 18, 2025

Dealership Rating
Employee Rating

poor service. Wouldn't explain thing in depth. Very pricey. Service guy was not professional. More

by tamdesjardin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mario Ramirez, Savannah Anderson

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Oct 20, 2025

Transwest Ford responded

Hello- We are sorry that your experience did not meet your expectations. Our Service Manager, Randy Bennett tried to reach out to you to discuss this, however your mail box is full. Could you please call the Dealership and ask for him. We would love to try to address your concers.

October 11, 2025

Dealership Rating
Employee Rating

Great customer service, Christian kept me updated all the way through the process. Tec did great checking out more than what was wrong. Had a great experience. Everything seems to be running well. More

by brenna Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 14, 2025

Transwest Ford responded

Breanna Adams, thank you so much for taking the time to spread the word about our great team! We're so glad we could help you out. We appreciate your business and look forward to working with you in the future! Sincerely, The Transwest Team

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