Christa Cook

Clean, responsive, and caring. The staff was helpful and descriptive in explaining the process. The charges for services were reasonable. The staff was helpful and descriptive in explaining the process. The charges for services were reasonable. More

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After my right side mirror shattered on my 2019 Jeep because of collision with mailbox I visited the Lake Norman dealership in Cornelius NC. Their courteous staff worked me in on the same day. They even because of collision with mailbox I visited the Lake Norman dealership in Cornelius NC. Their courteous staff worked me in on the same day. They even provided a driver to take me home so that I would not have to wait in the shop. More

by dhagan0406 Verified Customer Verified Customer

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Great customer service, very helpful, knowledgeable, and friendly! Always a positive atmosphere, thank you for friendly! Always a positive atmosphere, thank you for More

by ladycelica_00 Verified Customer Verified Customer

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Great service! Very prompt and courteous. Always keeping me informed. Professional work done. All hardware put back where it belong. Very prompt and courteous. Always keeping me informed. Professional work done. All hardware put back where it belong. More

by goins.jf Verified Customer Verified Customer

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I did not have an appointment but Christa was very helpful in getting my car serviced. The shuttle service is timely and efficient. The new waiting room is spacious. helpful in getting my car serviced. The shuttle service is timely and efficient. The new waiting room is spacious. More

by mdsnacks Verified Customer Verified Customer

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I was very pleased with the service provided by Christa Cook and her assistant. I'm sorry that I don't remember his name but he was the one that checked the car in and did a thorough inspection and pointed Cook and her assistant. I'm sorry that I don't remember his name but he was the one that checked the car in and did a thorough inspection and pointed out an issue with our front bumper that we were unaware of and which the service department was able to fix. More

by cam928 Verified Customer Verified Customer

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New service location is in progress of becoming state of the art! Great communication on status of repair. the art! Great communication on status of repair. More

by paigebolton2020 Verified Customer Verified Customer

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Staff was courteous and professional. Appreciated the beverages and snacks available to us while waiting in the lounge area. Only issue was the price of the air filters which seemed hig Appreciated the beverages and snacks available to us while waiting in the lounge area. Only issue was the price of the air filters which seemed high. More

by kven4575 Verified Customer Verified Customer

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I purchased my Jeep at this dealership 6. 5 years ago and have serviced it exclusively there. Prior experience when Ty was working there was excellent. This past visit was far too slow for a p 5 years ago and have serviced it exclusively there. Prior experience when Ty was working there was excellent. This past visit was far too slow for a pre-diagnosed issue and a scheduled visit. No explanation given. Took (4) hours to swap out a thermostat and oil change despite first appointment of the morning. More

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Jeffrey and Christa were very knowledgeable and provided me with great service during my visit. me with great service during my visit. More

by nbdelta10 Verified Customer Verified Customer

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