Chris Vella

The service department is always on the ball. they are through on having your car ready as promised. Always having appointments available to meet my schedule. they are through on having your car ready as promised. Always having appointments available to meet my schedule. More

by JNIGL1 Verified Customer Verified Customer

Report | Print

Service was good staff was Friendly, My wait wasn't as long as normal due to being an early appointment. long as normal due to being an early appointment. More

by ksloma Verified Customer Verified Customer

Report | Print

Great service team. Made my appt and was taken in on time and work completed in a timely manner. Made my appt and was taken in on time and work completed in a timely manner. More

by TOMAINOC13 Verified Customer Verified Customer

Report | Print

John was very kind & listened to all my concerns. Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rent Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rental car during the time of the repair. He scheduled a pick up & drop off to my place of employment & kept me informed throughout the entire process. More

by MSIGBIENY Verified Customer Verified Customer

Report | Print

painless thorough and i felt service was was reasonable i oils bring it back there again. update to building was nice i oils bring it back there again. update to building was nice More

by FTREVISANI Verified Customer Verified Customer

Report | Print

Great salesman and great service department. Always taken care of my care needs Alway recommend Dons Ford dealership to friends & family that are looking for new cars. Always taken care of my care needs Alway recommend Dons Ford dealership to friends & family that are looking for new cars. More

by LINDABARBERIO Verified Customer Verified Customer

Report | Print

Very friendly and courteous. Mike and Valon gave us great service. Would recommend to others. Mike and Valon gave us great service. Would recommend to others. More

by LOVEHORSES61 Verified Customer Verified Customer

Report | Print

In the past year I have bought 2 vehicles and 3 service contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anyb contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anybody hurt or killed The rear brakes were totally dysfunctional on the van Don’s sold us. Good brakes should be a given on a purchase with any vehicle Don’s sells and inspects, even without the $5,000 service contract they sold me. Don’s sold us a van with only front brakes that were operational. We had driven less than 4,000 miles and owned it less than 2 months and asked Don’s service to check the metal to metal sound the brakes in the back were making. The service department refused saying they weren’t going to make the van new. So we had the work done elsewhere. 4 lug nuts for the rear wheels had to be air chiseled out because they were frozen. Don’s could not have removed the rear wheels to inspect the brakes before selling us the vehicle. Thank goodness we weren’t trying to change a flat tire on the side of a busy highway in bad weather when we learned some of the lug nuts were frozen on and would have to be air chiseled off. We found out about the frozen lug nuts when we were working on the dysfunctional rear brakes and barely functioning and worn front brakes. Both rear rotors(worn down to the metal), all the brake pads, and the rear calipers were replaced but not at Don’s. Calipers covered under the $5,000 Don’s sold me and then didn’t honor. Like the bad brakes bad ball joints and the bad rack pinion steering were replaced at another garage since Don’s didn’t honor the service contract they sold me. There’s more but these are the items that involve customer safety. I hope Don’s starts to at least do safety inspections on their vehicles. More

by MATTGROSS Verified Customer Verified Customer

Report | Print

Went out of their Way to help obtain a safe reliable vehicle.for me to drive.. vehicle.for me to drive.. More

by DEGNIJC Verified Customer Verified Customer

Report | Print

Scheduled apt for 12:30 ,for an inspection I got there 10 minutes early when i arrived i was informed that an mechanic had called in sick and my wait was an Hour and a half , i had no choice to wait , The 10 minutes early when i arrived i was informed that an mechanic had called in sick and my wait was an Hour and a half , i had no choice to wait , They need to inform customers of this prior to visits so alternative plans can be made. More

by kms Verified Customer Verified Customer

Report | Print