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Chris Vella
Chris Vella at Don's Ford
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Chris Vella

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.9
42 Reviews
4.9

42 Reviews

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42 Reviews of Chris Vella

November 24, 2024

Dealership Rating
Employee Rating

Easy making the service appointment. Vehicle was brought in on schedule. Work was done right. More

by SDRISUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, John Mazza

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November 23, 2024

Dealership Rating
Employee Rating

I had a great service experience. Vehicle brought in when scheduled. Repaired right the first time. All good More

by SDRISUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, John Mazza

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Nov 25, 2024

Don's Ford responded

Thanks a million for your review. We aim to for all repairs to be done right the first time and glad we hit the mark for ya. When you're ready for your next service appointment, feel free to reach out to us at Don's Ford!

November 17, 2024

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Employee Rating

Repairs we completed in a timely fashion. Check engine light condition was corrected vehicle reprogrammed all good great job More

by JBCOUNTRYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Don's Ford responded

Thanks a million for your review. The Don's Ford team is here to provide another great job for all of your future needs!

November 17, 2024

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Employee Rating

Helpfull and knowledgeable with answering questions. They keep you informed and do there best to get you out in a timely fashion. More

by DEZELDOG2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Nov 18, 2024

Don's Ford responded

We're delighted to hear that our team at Don's Ford was helpful and knowledgeable during your visit. It's great to know they kept you informed and ensured a timely experience. Thank you for sharing!

November 15, 2024

Dealership Rating
Employee Rating

Excellent experience from start to finish. Highly recommend. Service dept outstanding as well. Will recommend to friends and family More

by great vehicle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Nov 18, 2024

Don's Ford responded

Thank you for the fantastic feedback! We're happy to hear that your experience with Don's Ford was excellent from start to finish. We appreciate your recommendations and look forward to serving you, your friends, and family in the future!

November 09, 2024

Dealership Rating
Employee Rating

The service was much better than the previous one thank you for informing me that you will pick up the truck and return it I will take advantage of that with the company truck this week. More

by johndobrovolc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Nov 11, 2024

Don's Ford responded

We appreciate you taking the time to share valuable feedback. we're glad to hear that our service has improved and that you're planning to use the pickup and return option with Don's Ford. We appreciate your feedback and look forward to providing you a five-star experience next time!

November 08, 2024

Dealership Rating
Employee Rating

John was great to work with. Got me right in. I would recommend John to anyone . Thanks again More

by ANGELWELLS1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza, Bill Taylor, John Carhart

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Nov 08, 2024

Don's Ford responded

That's wonderful to hear. We hope you'll visit us again soon Don's Ford for more great experiences!

November 08, 2024

Dealership Rating
Employee Rating

In addition to the convenience of pick-up & delivery, services, costs & times communication are punctual. All are exceptional! More

by TOESAGE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza , Matt Hearn

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Nov 11, 2024

Don's Ford responded

Thank you for highlighting the convenience and exceptional service at Don's Ford! We're glad to know that our pick-up and delivery services met your expectations. We appreciate your feedback and look forward to serving you again soon.

November 07, 2024

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Employee Rating

My only concern on each and every visit. I always have to put air in the tires because techs don’t do it. More

by JBDYNASTY180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Nov 07, 2024

Don's Ford responded

Thank you for bringing this to our attention. We apologize for the inconvenience and will address it with our team at Don's Ford to ensure your next visit is seamless. Your feedback helps us improve! Thank you again for your feedback. We hope to serve you again soon!

November 01, 2024

Dealership Rating
Employee Rating

John kept me informed all the way and made it easy ! good good good good More

by JOHNSTONSAUTOBODY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, James Marino, Andrew Street, John Mazza

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Nov 04, 2024

Don's Ford responded

We’d like to express our gratitude for your kind review. Thanks, John! We look forward to serving you again at Don's Ford!

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