Chris Vella
Chris Vella at Don's Ford
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Chris Vella

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.9
33 Reviews
4.9

33 Reviews

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33 Reviews of Chris Vella

November 01, 2024

Dealership Rating
Employee Rating

John kept me informed all the way and made it easy ! good good good good More

by JOHNSTONSAUTOBODY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2024

Don's Ford responded

We’d like to express our gratitude for your kind review. Thanks, John! We look forward to serving you again at Don's Ford!

October 29, 2024

Dealership Rating
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I like these guys, never had problem doing business with them. They keep you informed about everything while the car is in service. More

by DINOZV
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Oct 29, 2024

Don's Ford responded

Thank you for sharing your positive experience with us at Don's Ford! We're glad to hear that our team keeps you well-informed during service visits. We appreciate your support and look forward to serving you again in the future!

October 22, 2024

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Walked in with no appointment on Saturday morning - screw imbedded in tire. Could not be repaired. Put spare tire on car and ordered new tire. Work completed early Monday morning. Very courteous and fantasti More

by RICHTUC17
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Oct 22, 2024

Don's Ford responded

It pleases us to know we could get you back on the road again and that you're satisfied with your experience. We'd love for you to visit us again and treat you to another five-star experience. Until next time, safe travels!

October 16, 2024

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The Appointment was quick and easy to set up and I was able to leave the vehicle at the door the night before and they finished with the appointment early. They also did an extra request when I asked, th More

by HPBOUND
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza , Mathew Hearn

Oct 17, 2024

Don's Ford responded

It's wonderful to hear that our service department was able to help you during your visit. Thank you for sharing your positive experience with us! The Don's Ford team is here for you if you need any further assistance.

October 16, 2024

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Employee Rating

Service writers are very kind and considerate. I feel as the wait time for quick lube could be a little quicker More

by KENMUZMAN1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Oct 17, 2024

Don's Ford responded

Thank you for your feedback, Ken! We're glad to hear our service writers made a positive impression. We'll definitely take note of your suggestion regarding the wait time and work on improving it. If you need anything in the future, feel free to reach out or visit us at Don's Ford!

October 16, 2024

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The service was excellent. They picked up my car at work and delivered it back as promised. They returned it in the time frame promised despite doing some unanticipated mainten More

by PFPBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Oct 17, 2024

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided excellent service and met your expectations with the pickup and delivery of your car. Thank you for trusting us with its maintenance, we look forward to serving you again!

October 16, 2024

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Employee Rating

2023 Subaru Crosstrek and in 2024 didn't cover rotors under warranty. feel they should have been covered along with brake pads More

by BUTCH7265
Service Price Transparency
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Recommend Dealer
Yes
Oct 17, 2024

Don's Ford responded

Hello, I understand your frustration regarding the warranty coverage for rotors and brake pads. We strive to provide comprehensive support, so it's disappointing to hear about this experience. If you'd like to discuss this further or have any questions, please feel free to reach out. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

October 08, 2024

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Don's Ford is the absolute best, my salesman was the best I have ever dealt with. Will definitely keep buying vehicles there. Treated me with integrity and respect. More

by MPOTASIEWICZ0
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Potasiewicz, John Mazza

Oct 09, 2024

Don's Ford responded

Thank you for taking the time to review Don's Ford! It really means a lot to hear that you’re happy. We look forward to serving you again!

October 04, 2024

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Great experience. Helpful sales department and service department. Answer all questions. Would refer friends and family. More

by BRAUER5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Street

Oct 04, 2024

Don's Ford responded

Thank you for sharing your positive experience with us. We're happy to hear our sales and service departments were helpful. We appreciate your recommendation to friends and family, too! If you need anything in the future, you're warmly invited to reach out to us at Don's Ford.

October 03, 2024

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Employee Rating

Fast eazy to work with and very respectful I would recommend to a friend 5 out of 5 More

by MRSOLO87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2024

Don's Ford responded

"5 out of 5" brings a smile to our faces. Thank you for such positive feedback. If you need anything down the road, feel free to give us a call or stop by Don's Ford!

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