Chris Vella
Chris Vella at Don's Ford
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Chris Vella

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.8
51 Reviews
4.8

51 Reviews

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51 Reviews of Chris Vella

December 22, 2024

Dealership Rating
Employee Rating

Pick-up and delivery services provided by Service Center 100% Satisfaction from start to finish of transaction. More

by ishjn
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza , Pick-up and delivery techs.

Dec 23, 2024

Don's Ford responded

That's what we love to hear! Thank you for leaving such positive feedback. We look forward to your next visit to Don's Ford!

December 21, 2024

Dealership Rating
Employee Rating

Friendly, efficient and customer centered. The team goes above and beyond to take care of customers who are in a pinch. More

by R.M.CAMPBELL080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza , Matthew Hearn

Dec 23, 2024

Don's Ford responded

Thank you very much! We're glad to know we met your expectation during your last visit and look forward to serving you again at Don's Ford!

December 20, 2024

Dealership Rating
Employee Rating

Dealership was good. But waiting two and half weeks for warranty repairs is a lot. We had already had issues with this part and had to leave my vehicle in Tennessee for t More

by TAMMYWEISEDMONDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Dec 20, 2024

Don's Ford responded

Hi Tammy, We understand how frustrating it can be to deal with repair delays and the inconvenience of being without your vehicle. Thank you for sharing your experience with us. The Don's Ford team will strive to improve our service in this area. If there's anything further we can do, please let us know! We'd love the opportunity to earn five stars next time!

December 14, 2024

Dealership Rating
Employee Rating

Very poor communication about service on my vehicle. Sometimes I couldn't get through and had to leave messages. When I wouldn't receive a response, I would have to drive to the dealership only to hear More

by JIMMORGAN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Mazza

Dec 17, 2024

Don's Ford responded

Jim, I apologize for the lack of communication and inconvenience you experienced. This is not the level of service we strive to provide, and I'd like to address this issue personally. Please reach out when convenient so we can make things right. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

December 12, 2024

Dealership Rating
Employee Rating

Great service. On time with my car. Helpful staff and clean waiting area. Matt was very helpful More

by NOAHJMANN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Dec 13, 2024

Don's Ford responded

Thank you, Noah, and we sure hope you'll stop by for another visit soon. Matt and the Don's Ford will be glad to serve you again!

December 11, 2024

Dealership Rating
Employee Rating

John Mazza went above and beyond to help resolve an issue with Ford Motor Co.regardingmy vehicle. I am very thankful for his help and for thecost that he saved me. It was an early Christmas present! More

by PEACEFULMEADOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Dec 11, 2024

Don's Ford responded

We're happy to hear that John provided exceptional assistance and helped resolve your issue. It's wonderful knowing he could save you some costs, making it feel like an early Christmas present! Thank you for sharing this positive experience with us. We look forward to welcoming you back to Don's Ford!

December 01, 2024

Dealership Rating
Employee Rating

Was professional and friendly, answered all my questions and was very helpful. I will be making another appointment. Thanks More

by KAYLEEROSE181995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Dec 02, 2024

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided you with professional and friendly service. Thank you for your kind words, and we look forward to assisting you again soon!

Dec 02, 2024

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided you with professional and friendly service. Thank you for your kind words, and we look forward to assisting you again soon!

December 01, 2024

Dealership Rating
Employee Rating

excellent crew espically Scott R. in sales and Kristin in service & pick up at home or work. More

by ALAN PERTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza , Scott R. and Kristin

Dec 02, 2024

Don's Ford responded

Thank you so much for your kind words about our team! Scott, Kristin, and the Don's Ford team are here to help you with any future needs!

November 30, 2024

Dealership Rating
Employee Rating

Satisfied satisfied satisfied satisfied very happy with the service everyone was very nice and helpful More

by DMEWYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Don's Ford responded

Wow, thank you for sharing your positive experience. It brings us joy to see how satisfied you are! If you need anything else, don't hesitate to give us a shout at Don's Ford!

November 24, 2024

Dealership Rating
Employee Rating

Easy making the service appointment. Vehicle was brought in on schedule. Work was done right. More

by SDRISUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, John Mazza

Nov 25, 2024

Don's Ford responded

Making your service experience as easy as possible is a high priority for us at Don's Ford. For more high quality service, we warmly welcome you back to visit us again!

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