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Chris Vella
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63 Reviews
63 Reviews
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63 Reviews of Chris Vella
Verified Customer
April 14, 2025
In the past year I have bought 2 vehicles and 3 service contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anyb contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anybody hurt or killed The rear brakes were totally dysfunctional on the van Don’s sold us. Good brakes should be a given on a purchase with any vehicle Don’s sells and inspects, even without the $5,000 service contract they sold me. Don’s sold us a van with only front brakes that were operational. We had driven less than 4,000 miles and owned it less than 2 months and asked Don’s service to check the metal to metal sound the brakes in the back were making. The service department refused saying they weren’t going to make the van new. So we had the work done elsewhere. 4 lug nuts for the rear wheels had to be air chiseled out because they were frozen. Don’s could not have removed the rear wheels to inspect the brakes before selling us the vehicle. Thank goodness we weren’t trying to change a flat tire on the side of a busy highway in bad weather when we learned some of the lug nuts were frozen on and would have to be air chiseled off. We found out about the frozen lug nuts when we were working on the dysfunctional rear brakes and barely functioning and worn front brakes. Both rear rotors(worn down to the metal), all the brake pads, and the rear calipers were replaced but not at Don’s. Calipers covered under the $5,000 Don’s sold me and then didn’t honor. Like the bad brakes bad ball joints and the bad rack pinion steering were replaced at another garage since Don’s didn’t honor the service contract they sold me. There’s more but these are the items that involve customer safety. I hope Don’s starts to at least do safety inspections on their vehicles. More
by MATTGROSS
Other Employees Tagged: Mike Cardello, Scott Risucci, James Marino, Andrew Street, Matt Potasiewicz, Billy Melendez, John Mazza, Jo Marie Ferrucci
April 13, 2025
Went out of their Way to help obtain a safe reliable vehicle.for me to drive.. vehicle.for me to drive.. More
by DEGNIJC
Other Employees Tagged: John Mazza
April 11, 2025
Scheduled apt for 12:30 ,for an inspection I got there 10 minutes early when i arrived i was informed that an mechanic had called in sick and my wait was an Hour and a half , i had no choice to wait , The 10 minutes early when i arrived i was informed that an mechanic had called in sick and my wait was an Hour and a half , i had no choice to wait , They need to inform customers of this prior to visits so alternative plans can be made. More
by kms
Other Employees Tagged: John Mazza
March 18, 2025
Matt always provides great customer service and got my car in and out Fast, love dons ford car in and out Fast, love dons ford More
by ORRFAMILY77
Other Employees Tagged: John Mazza, Allen Hutchings
March 08, 2025
I go to Don’s ford because of the friendliness and dependability. I feel confident in the service to my vehicle. The customer service is great, they pick up my vehicle and return it to my home after dependability. I feel confident in the service to my vehicle. The customer service is great, they pick up my vehicle and return it to my home after the service. More
by JILLWAGNER2001
Other Employees Tagged: John Mazza
February 23, 2025
Very helpful in the buying and transferring of my vehicle to Dallas, Tx. And Nice to Dallas, Tx. And Nice More
by timika.sims
Other Employees Tagged: Mike Cardello, Scott Risucci, James Marino, Andrew Street, Matt Potasiewicz, Billy Melendez, John Mazza, Jo Marie Ferrucci, Allen Hutchings
February 02, 2025
Very Happy great job. . I’ve bin a mechanic for over 30 years. And don’t like anyone. 😃👍 . I’ve bin a mechanic for over 30 years. And don’t like anyone. 😃👍 More
by BRIANDCOOLEY
Other Employees Tagged: John Mazza
January 28, 2025
All the advisor are great! ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient More
by VINCENTGONZALEZ
Other Employees Tagged: Scott Risucci, James Marino, Andrew Street, Billy Melendez, John Mazza, Bill Taylor, John Carhart, Allen Hutchings , MATTHEW HEARN
January 20, 2025
everyone did their job communication was good facility is modern and clean. would recommend to others is modern and clean. would recommend to others More
by GARYPULEO
Other Employees Tagged: John Mazza
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