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Chris Vella
Chris Vella at Don's Ford
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Chris Vella

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.8
59 Reviews
4.8

59 Reviews

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59 Reviews of Chris Vella

March 18, 2025

Dealership Rating
Employee Rating

Matt always provides great customer service and got my car in and out Fast, love dons ford More

by ORRFAMILY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza, Allen Hutchings

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Apr 01, 2025

Don's Ford responded

Thank you for the review! We appreciate your support. Come see us again soon!

March 08, 2025

Dealership Rating
Employee Rating

I go to Don’s ford because of the friendliness and dependability. I feel confident in the service to my vehicle. The customer service is great, they pick up my vehicle and return it to my home after More

by JILLWAGNER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Mar 10, 2025

Don's Ford responded

Jill, it's wonderful to hear that you appreciate the friendly and dependable service at Don's Ford. We're glad our team can make your experience convenient with vehicle pick-up and return! Thank you for choosing us!

February 23, 2025

Dealership Rating
Employee Rating

Very helpful in the buying and transferring of my vehicle to Dallas, Tx. And Nice More

by timika.sims
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Cardello, Scott Risucci, James Marino, Andrew Street, Matt Potasiewicz, Billy Melendez, John Mazza, Jo Marie Ferrucci, Allen Hutchings

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Feb 24, 2025

Don's Ford responded

Thank you for choosing Don's Ford! Come see us again soon!

February 02, 2025

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Employee Rating

Very Happy great job. . I’ve bin a mechanic for over 30 years. And don’t like anyone. 😃👍 More

by BRIANDCOOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Feb 03, 2025

Don's Ford responded

We appreciate your positive review. It means a lot coming from a expert mechanic! If you need anything down the road, the Don's Ford team will be happy to assist you!

January 28, 2025

Dealership Rating
Employee Rating

All the advisor are great! ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient More

by VINCENTGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, James Marino, Andrew Street, Billy Melendez, John Mazza, Bill Taylor, John Carhart, Allen Hutchings , MATTHEW HEARN

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Jan 29, 2025

Don's Ford responded

At Don's Ford, we strive to provide easy breezy service for our guests. It's great to know we met your expectations. When you're ready for your next appointment, we'll be happy to help you. Take care, Vincent!

January 20, 2025

Dealership Rating
Employee Rating

everyone did their job communication was good facility is modern and clean. would recommend to others More

by GARYPULEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Jan 20, 2025

Don's Ford responded

Thank you for the positive feedback! We're glad to hear that our team at Don's Ford provided good communication and a pleasant environment. We appreciate your recommendation, and look forward to welcoming you back!

January 18, 2025

Dealership Rating
Employee Rating

Pick up and delivery service is so helpful to us. also the text messages were very helpful.to keep us up to date More

by EVANSTC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

Don's Ford responded

We're glad to hear that and so thankful for your review. The Don's Ford team is here to answer all your questions and help you with any future needs. Drive safe!

January 16, 2025

Dealership Rating
Employee Rating

Every one was helpful and everything was fixed in a timely manner. All work was explained well. More

by MMMOISIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Jan 16, 2025

Don's Ford responded

Thank you for your positive feedback. We welcome you back to Don's Ford anytime you have questions or need assistance. Until next time, we wish you safe travels!

December 22, 2024

Dealership Rating
Employee Rating

Pick-up and delivery services provided by Service Center 100% Satisfaction from start to finish of transaction. More

by ishjn
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza , Pick-up and delivery techs.

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Dec 23, 2024

Don's Ford responded

That's what we love to hear! Thank you for leaving such positive feedback. We look forward to your next visit to Don's Ford!

December 21, 2024

Dealership Rating
Employee Rating

Friendly, efficient and customer centered. The team goes above and beyond to take care of customers who are in a pinch. More

by R.M.CAMPBELL080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza , Matthew Hearn

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Dec 23, 2024

Don's Ford responded

Thank you very much! We're glad to know we met your expectation during your last visit and look forward to serving you again at Don's Ford!

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