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Chris Townsend
Chris Townsend at Joseph Buick GMC
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Chris Townsend

General Sales Manager

Joseph Buick GMC

8700 Colerain Avenue
Cincinnati, OH 45251

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4.5
41 Reviews
4.5

41 Reviews

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41 Reviews of Chris Townsend

January 02, 2025

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Employee Rating

The service department is one of the best! I choose Joseph's not just for their sales department, but, more importantly, for their Service Department. I have been getting my cars serviced at More

by ENARDINI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Matt Sensel

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Jan 02, 2025

Joseph Buick GMC responded

Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 21, 2024

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Employee Rating

Courtney in sales and Tommie & Vada in services have been great to work with during the sales process More

by KARIUKIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill , Patrick

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Dec 21, 2024

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

December 13, 2024

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Employee Rating

Another job well done! I know my vehicles will always be taking Care of. Thanks so much More

by kangolhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill

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Dec 15, 2024

Joseph Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

December 12, 2024

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Employee Rating

Installed shifter incorrectly. Got white paint on tire. Lent me faulty loaner that broke down. More

by SUSAN407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 15, 2024

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 03, 2024

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Employee Rating

Bought vehicle at night didn’t notice 3 of 4 tires were on their last legs brought car back new tires were installed ! More

by GODFATHER888
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill , Thomas in service helped tremendously

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Dec 03, 2024

Joseph Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

November 28, 2024

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Excellent, I have always brought my vehicle in for service to Joseph Buick GMC since i bought it there in 2017. Always courteous and friendly towards customers. More

by JHESS003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2024

Joseph Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

November 09, 2024

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Had a very good experience att service center . Very friendly staff and prompt service. Would recommend this dealership to others. More

by GABBY33162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Matt Sensel

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Nov 11, 2024

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

November 07, 2024

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Employee Rating

Always have a good experience when going to the dealership, Joseph Buick, Great people good service More

by CTWWATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Matt Sensel , Miss Vera lady that works in the office and Mr. Bettis

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Nov 11, 2024

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 01, 2024

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Employee Rating

I bought a car and a day after I bought it the window motor went out. Your service team was amazing and took care of me but the sales manager wanted me to pay almost $800 to fix it one day after I bought More

by GABBIEB895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ra'Shaad Hill, Matt Sensel , Ryan the salesmen was great and Mr. Tommy in service was amazing.

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Nov 07, 2024

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Gabbie, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 31, 2024

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Employee Rating

I think the service department is failing. Past few times I have been still have the same issue when I leave. More

by tomv2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ra'Shaad Hill, Matt Sensel

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Nov 03, 2024

Joseph Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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