Chris Skog

Toyota Santa Cruz is such a horrible place to go. On March 2025 my family and I scheduled an appointment to see the cars. When we arrived the manager told a guy to show us the cars. This guy didn’t l On March 2025 my family and I scheduled an appointment to see the cars. When we arrived the manager told a guy to show us the cars. This guy didn’t look like a sale person. He took us to see rav4, we asked him questions about the car and he couldn’t answer us so we asked to see inside of the car. He said I have to go and get the keys, and disappear for almost 30 minutes just left us standing there and no one else even came to help us. Finally I decided that I want to go, as we were walking to our car a sale guy came out very casually spinning the keys in his hand and said are you guys the one who wants to see the rav4, I have the keys. I told him no and that I had another appointment. My family and I decided to go to another Toyota dealership, we were greet with a friendly smile and very professional. They didn’t leave us like Santa Cruz Toyota did. At the end I’d walked out with a car. Then about a week ago I took my car to get my first service, the people wasn’t friendly. After I dropped off the car they provided me with a shuttle home until my car is ready. It took them about three hours to get my car in and out which was okay. They sent a shuttle to pick me up. Omg the shuttle drivers were very friendly, very professional. They made my experience at Toyota bearable. When I arrived at service department, I’d check in and the service desk called for the car to be brought out so I went outside and waited for the car, in the meantime I was chit chatting with the shuttle drivers next thing I knew the shuttle driver said I think they forgotten about your car it’s been a long time. I’d look at my phone and realize that it’s been about twenty minutes since I’d came in and the service guy called for my car. so I went back inside and asked where is my car? The service guy said they haven’t brought it out yet. Overall I already knew how xxxxty Santa Cruz Toyota was. How unprofessional they are, and if you walked in the lot looking xxxxty and you aren’t white they will ignore you. This place is racist, they will speak to you if you dressed nice and drive in with a nice car when someone that looks poor they think that the pocketbook is shallow. Next time I’ll go to get my car serviced at a better Toyota dealer but if I don’t have time to go somewhere else I’ll settle for them. Unprofessional, rude and racist. More

by Rosenamilton74 Verified Customer Verified Customer

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Great work, easy group to work with. Excilt for noises in check-in area. To loud to hear your people talking. Excilt for noises in check-in area. To loud to hear your people talking. More

by bash225 Verified Customer Verified Customer

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Wonderful service, easy to talk to everyone involved. Great work done in the time they said Great work done in the time they said More

by bash225 Verified Customer Verified Customer

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This is a very nice dealership; They are professional and prompt! My car loves them!😉👍 prompt! My car loves them!😉👍 More

by Donna M. Verified Customer Verified Customer

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Everyone is extremely kind, very experienced and knowledgeable and make the experience a very enjoyable experience. Steve, the one who drives the shuttle deserves as big a raise as possible! knowledgeable and make the experience a very enjoyable experience. Steve, the one who drives the shuttle deserves as big a raise as possible! More

by lsulli24 Verified Customer Verified Customer

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I was in the market for a brand new 2025 Tacoma I reached out and the very next day they got back to me. I personally dealt with Abel we was very nice and professional! The truck was already a good deal but out and the very next day they got back to me. I personally dealt with Abel we was very nice and professional! The truck was already a good deal but he went above and beyond and got me an even better deal with the Costco auto program. I would definitely do business again in the future I highly recommend them. More

by robertruiz831 Verified Customer Verified Customer

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Excellent customer service both with the service department and the sales department. 15 years as a customer, 4 cars later, I couldn’t be happier. Highly recommended. department and the sales department. 15 years as a customer, 4 cars later, I couldn’t be happier. Highly recommended. More

by firerescuemedic Verified Customer Verified Customer

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All the agents involved in the sale of our vehicle were friendly, courteous and respectful. Miguel was outstanding. He was not only , knowledgeable of the vehicle, but took his time with us Santa Cruz T friendly, courteous and respectful. Miguel was outstanding. He was not only , knowledgeable of the vehicle, but took his time with us Santa Cruz Toyota Customers to assist us on operating the driving and navigation features of the vehicle to explain how they operate Thank you Santa Cruz Toyota! More

by artzilady Verified Customer Verified Customer

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The best of the best every single one We will keep going back and of course refer family and friends . going back and of course refer family and friends . More

by lnruiz1105@yahoo.com Verified Customer Verified Customer

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Very easy to make an appointment, the service advisors are nice, helpful, and have good communication. I had a very good experience. are nice, helpful, and have good communication. I had a very good experience. More

by chris.sntg Verified Customer Verified Customer

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