Chris Savastano | Page 5

Exceptional Service & Customer Care by Josh Dewitt I have used Royal Service Department for 14 years. Chris Savastano, Service Writer is very helpful in scheduling appointments that fit my schedule and I have used Royal Service Department for 14 years. Chris Savastano, Service Writer is very helpful in scheduling appointments that fit my schedule and explaining what repairs & service is needed. My mechanic Josh Dewitt is the best mechanic I have had. Josh will provide detailed explanations on repairs, what could be needed or will be needed and why. I am very satisfied with the work of Josh Dewitt & I will use Royal Service for all of my car service & repairs. I highly recommend using Royal Service Department. More

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Above and Beyond Service by Josh Dewitt I want to acknowledge Chris Savastano (service writer) and Josh Dewitt (Master ASE Certified and Master GM Certified mechanic) at Royal Buick GMC for I want to acknowledge Chris Savastano (service writer) and Josh Dewitt (Master ASE Certified and Master GM Certified mechanic) at Royal Buick GMC for their outstanding customer service. I took in my 2015 GMC Sierra SLT 1500 for transmission shifting issues. Josh’s thorough inspection and diagnostic skills enabled him to know the exact steps to take in order to resolve the 8L90 8-Speed Transmission shifting issue. When I picked up my truck, Josh articulated the problem and the steps he took to resolve the issues. He went so far as to explain potential symptoms to monitor in the future, took the time to make sure I thoroughly understood the issues/diagnosis, and ensured I was completely satisfied with the results. I would highly recommend Josh Dewitt to anyone in need of GM service at Royal Buick GMC. More

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Paul C. - Cadillac purchase - 4th overall Royal purchase Have dealt with great new car purchase experience with Royal Buick, Lexus and now Cadillac (2nd time recent purchase). Excellent support and Customer Have dealt with great new car purchase experience with Royal Buick, Lexus and now Cadillac (2nd time recent purchase). Excellent support and Customer service in all aspects of the sale. Justin, Dan and Taylor seamlessly teamed together from 1st internet contact through test drives, purchase and post sale mentoring of vehicle systems and capabilities. Have also had excellent service experience and support via Chris Savastano for my prior Cadillac and requested him for my new vehicle. More

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A Truly Nice and Knowledgeable Service Advisor I would recommend Mr. Chris Savastano to the Tucson Community. He is highly professional and knowlegeable regarding GM service issues. I would sugges I would recommend Mr. Chris Savastano to the Tucson Community. He is highly professional and knowlegeable regarding GM service issues. I would suggest that you request Chris as your Service Advisor at Royal Buick and GMC. More

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Great experience with a superior team! I had the opportunity to work with The Royal Buick GMC service team the past couple weeks. Chris Savastano (service advisor) and Josh Dewitt (mechanic I had the opportunity to work with The Royal Buick GMC service team the past couple weeks. Chris Savastano (service advisor) and Josh Dewitt (mechanic) were extremely helpful, patient, intelligent and honest in providing options and costs to repair the problem. I really felt respected and valued as a customer and treated like a friend. The service advisor - mechanic relationship was so in sync and transparent...far superior to what I have witnessed at many other dealer/service repair centers. I couldn't recommend Chris, Josh and Royal Buick GMC stronger. This is an excellent team. More

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First service visit did not go as expected. I made an Appointment for my first Buick experience factory covered maintenance oil change for 9:30 am with Chris. When I arrived at 9:25 they had th I made an Appointment for my first Buick experience factory covered maintenance oil change for 9:30 am with Chris. When I arrived at 9:25 they had three service drive lanes open and 9 cars total ahead of me. I had not written down who the service rep was and did not recall his name at the time. The serviced greeter said no problem he would look it up and took off. 5 mins latter another service rep came out and asked me what i needed and i told him and said i think it was Chris. he said he would check and took off. A third rep came out and asked the same things again and said he would check. He did come back in Two mins and said he could not find me in the Computer but would get things taken care of. A really nice service advisor Nate fisher-Castro then arrived and took all of my information and said they would take care of it and directed me to the waiting area. The waiting area at this service center is the best I have ever experienced. They have a few different areas that you can relax and wait in. Drinks and snacks are also available. After Two hours had passed I became a little concerned as I had watched other customers come in and leave after having their vehicles serviced. I inquired at the desk what might be taking so long in my case. It took about another 15 mins and then i was on my way. I tend to avoid having routine maintenance done at the dealerships because it has always seemed to take forever in the past. At jiffy lube I'm in and out in 30-45 mins. In the dealerships defense they did include a complementary car wash and that may have been the reason it took longer than I had planned for. The service personnel that I interacted with were all friendly and professional and the service center does seem top notched. More

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