Chris Ruddick

The car buying process was incredibly simple. I lived about an hour from the dealership and so they drove the car out to me for a test drive! I got to negotiate the terms of the deal over the pho I lived about an hour from the dealership and so they drove the car out to me for a test drive! I got to negotiate the terms of the deal over the phone, so after a successful test drive I got to sign the papers at my home and then keep the keys. I'll recommend Patriot Chevrolet! More

by Hailey Verified Customer Verified Customer

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Didn’t fix mirror properly, left tape marks on paint, didn’t run a VIN check before selling and expected me to do it a week later. Was given impression I got two keys but after signing paperwork, only didn’t run a VIN check before selling and expected me to do it a week later. Was given impression I got two keys but after signing paperwork, only got one key, HOW SELLS A CAR WITH ONE KEY? I have bought many used cars in my 64 years and never got one key. The car broke down on the highway less than two weeks later and they hung up on me when I called for assistance, I had to call back 3 times, and I bought a full 3 year warranty. They finally got a tow truck, which I had to pay for. They had the car almost a month and traded out the loaner twice. I got several vague answers as to what was wrong with it, all different and the mechanic immediately wanted to know what I had done to it! The mechanic “ Taylor “ was rude through the whole process even telling me how lucky I was to be getting the service free and a loaner since I had bought a used car! I requested all the invoices and order info ( including shipping info) for parts etc. my daughter picked it up and they gave her my invoice, and insisted that was all I could have. I truly believe they are lying about what is wrong. They did not clear the service needed screen nor get the VIN check while they had it. They came to get it and said an hour ( I work 50 hours a week), then brought it back 2 hours later with a quarter tank of gas gone and around 70 miles put on it. The dash now rattles and there is a piece of goal stripping hanging from the bottom. I called and it’s my problem not theirs. I had driven it the day before and no rattles in dash, none. I have never betrayed so bad by a business and urge everyone to STAY AWAY from here. Very shoddy and shady practices . I am talking to an attorney about any recourse I have. I have the texts where they were so awful and my ignored requests. More

by jodireed60 Verified Customer Verified Customer

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Sadly, this turned out to be a very poor car buying experience. I have been buying cars for 40 years and I was not impressed at all with the sales team. Zero customer service outside of "Let's get th experience. I have been buying cars for 40 years and I was not impressed at all with the sales team. Zero customer service outside of "Let's get the deal done." Once the papers were signed the customer service and humanity went out the window. What seemed to start out well ended with a thud. Angie in Finance was the silver lining to the purchase. Angie was always willing to assist and quick to follow-up. Maybe my experience is the exception rather than the norm - I truly hope so. More

by Tom C Verified Customer Verified Customer

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Ryan and john went above and beyond to make my car buying experience great! Answered all questions I had and would highly recommend! experience great! Answered all questions I had and would highly recommend! More

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Ryan and John went above and beyond to get me into a nice new vehicle. Answered any and all questions I had and just made it an overall easy experience! new vehicle. Answered any and all questions I had and just made it an overall easy experience! More

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They try extremely hard to meet your goals and needs all employees, that I encountered, were very friendly and polite. employees, that I encountered, were very friendly and polite. More

by dwadsworthsr Verified Customer Verified Customer

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There awesome they helped me out got me into a car quickly that day b quickly that day b More

by sewardjerry0 Verified Customer Verified Customer

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Jesus and entire team were fabulous! Made it happen! Highly recommend you do business with them Made it happen! Highly recommend you do business with them More

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Excellent customer service. Jake was the salesman that took care of me ! He did everything he promised to get me into a car ! They gave me the chance when no other place coul Jake was the salesman that took care of me ! He did everything he promised to get me into a car ! They gave me the chance when no other place could get it done! More

by jaythurman1959 Verified Customer Verified Customer

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I test drove one vehicle. I didn’t really care for the rigid ride. At this point I had talked myself out of buying a new car. They selected a car they thought I would like…I w I didn’t really care for the rigid ride. At this point I had talked myself out of buying a new car. They selected a car they thought I would like…I went to test drive it on a Saturday morning…IT WAS PERFECT! I love my new Chevy Malibu More

by bbmorganseezter Verified Customer Verified Customer

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