Chris Reynolds

Awesome service by the service advisor! Kept me informed and answered all my questions along the way. Kept me informed and answered all my questions along the way. More

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Awesome service! Very trustworthy and dependable. Everyone was awesome! I will always use your dealership! Very trustworthy and dependable. Everyone was awesome! I will always use your dealership! More

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Review of Service Department - Invoice: 586758: I scheduled an appointment for an oil change and tire rotation at 7:30 AM, which ended up taking over two hours to complete. This delay, in itself, is scheduled an appointment for an oil change and tire rotation at 7:30 AM, which ended up taking over two hours to complete. This delay, in itself, is unacceptable for such a routine service. However, my bigger concern is the lack of honesty and professionalism demonstrated by the service advisor and technician during my visit. Upselling Attempt with False Claims: I received a text from the service advisor stating: "Your technician was looking at your throttle body and noted some carbon build-up around the valve and recommends we do a throttle body clean…" This service was quoted at $387. However, in the service report sent to me as evidence of this "needed" maintenance, the attached photo was not of the throttle body but rather the top of the engine. The photo clearly displayed undisturbed dust on the front of the engine cowling, intake plenum, and throttle body. This contradicts the claim that the throttle body was inspected, as the technician would have had to disturb this dust to access it. For comparison, the area around the engine oil fill cap in the same image shows visible disturbances, further confirming the inconsistency. Lack of Trustworthiness: This experience reinforces the negative stereotype of dealership service departments being more focused on upselling unnecessary services than providing honest and reliable care. I went to Larry H. Miller’s service department because my vehicle warranty included three free oil changes. Unfortunately, the behavior of your staff has made it clear that customer trust and satisfaction are not priorities. More

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Great service, great staff, this is the best dealer in the valley. Thanks Larry h miller the valley. Thanks Larry h miller More

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This was the worst experience out of any dealers I’ve ever been to dodge dealers will not do anything unless there is a check engine light on I have had the worst service I wanted to hurt someone I was s ever been to dodge dealers will not do anything unless there is a check engine light on I have had the worst service I wanted to hurt someone I was so mad and I still couldn't get anywhere with anyone. I have called ram customer care and am treated the worst More

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The guys were awesome at finding me the truck I wanted with the equipment I needed for the family. Guys were patient and very accommodating with me and my wife in getting everything set up! Great price on with the equipment I needed for the family. Guys were patient and very accommodating with me and my wife in getting everything set up! Great price on the truck, and they gave me a great price on my trade! Thanks!! More

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Chris Spencer in service was fantastic. He got my Challenger in for some simple basic work and they let me know about an issue with some dry rot on my tires that I hadn’t seen. The technici He got my Challenger in for some simple basic work and they let me know about an issue with some dry rot on my tires that I hadn’t seen. The technician was very thorough and informative at Chris was friendly and kept me in the loop the entire time. I’ll be making sure to come back here when I need more work done More

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Very professional and caring team of advisors and technicians. I have used this sop since 2011 for my Ram trucks. technicians. I have used this sop since 2011 for my Ram trucks. More

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This is the first time feel good about my visit with LHM last few times I hated it with passion I have only gotten my car for two weeks it took them 10 months to fix it and whole time they were giving me th last few times I hated it with passion I have only gotten my car for two weeks it took them 10 months to fix it and whole time they were giving me the runarounds it was frustrating I had to call Chrysler myself and order the part that they told me that's on backorder so yeah really bad first time experience More

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Service is OK, but they took one of my oil changes that I prepaid for and said it expired. So I paid for somethng and got nothing after being told that wouldn't be the case, so much for trusting the dealer. prepaid for and said it expired. So I paid for somethng and got nothing after being told that wouldn't be the case, so much for trusting the dealer. More

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