Chris Reyes

The service manager was very helpful however the dealer after my service,they turn in my car without wash 🧼 or vacuum after 2-1/2 hours waiting not aceptable the service agent name George or Jorge told me after my service,they turn in my car without wash 🧼 or vacuum after 2-1/2 hours waiting not aceptable the service agent name George or Jorge told me they didn’t have a person to wash the vehicle More

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Nice people but Had an appointment for 8am (first of the day I believe). Service rep was available at 815. Once paperwork was completed (approximately 830), I was tol Had an appointment for 8am (first of the day I believe). Service rep was available at 815. Once paperwork was completed (approximately 830), I was told that the work (oil change and complimentary inspection) would be complete in 1:15. After 2 hours I walked back to the area where the rep completed the paperwork and was told the car just got done and was being washed. Rep and I walked to cashier and I paid the bill. Walked outside to wait for car. After 10 minutes, rep came out and asked if my car came out and I said no. He then went and got it for me. The entire process took nearly 3 hours. I must emphasize that everyone was extremely courteous and kind however it should not take that long for a simple maintenance visit. More

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Best service department ever The service department every person was so friendly professional and courteous, Kept me updated and informed about what was going on. Thank you for pr The service department every person was so friendly professional and courteous, Kept me updated and informed about what was going on. Thank you for providing a safe clean comfortable waiting area and a great group of people. You are now my service department !! More

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I was quoted $1000 to replace a starter on my Fiat! I was quoted $1000 to replace a starter on my 2012 Fiat Sport. I called a Fiat dealer in West Palm that sent me a quote for less than half that price I was quoted $1000 to replace a starter on my 2012 Fiat Sport. I called a Fiat dealer in West Palm that sent me a quote for less than half that price because the service advisor Chris and Asst Service Mgr Jorge insisted their price was correct. I was told I was being charged for 3 hours of labor because that is what Fiat allows them to charge for a warranty replacement of that part. This was NOT a warranty replacement and the Fiat Service advisor in West Palm advised it was 1.5 hours of labor. The part quoted (stater) by Rick Case was $460 for a $200 part. Only after arguing with Jorge did he indicate they used the wrong VIN to quote me. It is common sense the initial quote was wrong and I shouldn’t have to call another Fiat service advisor and email Rick Case their quote to prove they were wrong. I will never have our Fiat repaired at Rick Case again or buy a vehicle from them. More

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They go the extra mile!!! From our initial dropoff for service, to the finished pick up a week later, Chris was the man to lead this job. 1..While trying to diagnose the ac p From our initial dropoff for service, to the finished pick up a week later, Chris was the man to lead this job. 1..While trying to diagnose the ac problem, Chris kept us up to speed on what was going on. 2. When problem was diagnosed, he went through what needed to be done and gave us estimate of cost. 3. Parts needed to be ordered and the job was time consuming so he made arrangements for a car rental and loaner car. 4. Each day he informed on where they were as far as timeframe until completion. 5. As far as customer service, Chris and any other staff member that we dealt with were courteous, knowledgeable and could not have been friendlier. Chris, thanks for your hard work and service. More

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A/C problems Great service very helpful I've brought my car in several times and I've been greatful for all the service they have done to my car Great service very helpful I've brought my car in several times and I've been greatful for all the service they have done to my car More

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Pleasant staff clean facility Helpful and polite Dealership has comfortable facilities while waiting for service. Price was reasonable. Technician did oil change and software upd Helpful and polite Dealership has comfortable facilities while waiting for service. Price was reasonable. Technician did oil change and software update. It took alittle longer than expected but it was a Saturday More

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