Chris Peters
Chris Peters at Mercedes-Benz of Plano
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Chris Peters

Sales Manager

Mercedes-Benz of Plano

6455 Dallas Pkwy
Plano, TX 75024

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48 Reviews
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48 Reviews

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48 Reviews of Chris Peters

December 14, 2022

Dealership Rating
Employee Rating

Took my vehicle in for a fuel leak recall. Picked up vehicle and passenger window was inoperable, they must have leaned on it and broken the regulator when doing a sunroof recall which I NEVER More

by SCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Carter , Ricky Williams

Dec 19, 2022

Mercedes-Benz of Plano responded

SCB, we apologize that your service experience with us was less than pleasant. We are having trouble locating you in our system under SCB initials alone. As such, we invite you to contact our Service Manager, Daniel Adams directly at DAdams@MBPlano.com or 214-547-2877. Daniel has read your note and standing by to go over the issues you mention. We look forward to connecting with you and apologize for the lacking expeirence. Talk soon. Best wishes!

November 09, 2022

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Employee Rating

Somethings changed at Mercedes-Benz of Plano service, as of this year I have had 2 unpleasant encounters with them. 1. Tried to schedule an appointment for a cabin air filter change they wanted 4 weeks t More

by dlballinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 10, 2022

Mercedes-Benz of Plano responded

dlballinger, we apologize that your experiences with us in service have been less than pleasant. We are passing your feedback along to our leadership for review. If you need additionally follow up, you may contact our management directly at social@MBPlano.com. We look forward to opportunities to better serve you moving forward. Best wishes.

November 03, 2022

Dealership Rating
Employee Rating

Fast documents process is good and sale person very friendly. Overall process is good and perfect. More

by bonghown
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Benjamin Song

Nov 04, 2022

Mercedes-Benz of Plano responded

bonghown, thank you for sharing praise and noting your experience with us in sales. We're pleased to hear the process was overall good and perfect! Let us know when we may serve you next. Thanks again!

September 04, 2022

Dealership Rating
Employee Rating

I just wanted to write a note to say that the experience I had today was hands down the best experience I’ve had purchasing a large ticket item EVER. Cars, boats, houses, etc. the best Ewing could ever dece More

by SLreview
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Ortega

Sep 05, 2022

Mercedes-Benz of Plano responded

SLReview, thank you for sharing 5-star praise! We're glad to hear our team provided the best experience you've ever had! We appreciate your endorsement. See you next time. Best wishes!

August 18, 2022

Dealership Rating
Employee Rating

They always take care of everything and provide a loaner to make it as easy as possible. Now you can pay online. This is the 2nd car I have bought here and will buy all my cars here from now on. More

by SanStearns Sanstearns@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dana Stewart, Lance Carter

Aug 18, 2022

Mercedes-Benz of Plano responded

SanStearns, thank you for your 5-stars. We're glad to hear our team takes care of everything and earned your business! We appreciate your feedback and look forward to serving you additionally next time. Best wishes!

June 30, 2022

Dealership Rating
Employee Rating

Post-sales services are really lacking for a premium brand dealer. I had to make 10 phone calls alone to get someone to give me an update on my new license plates. More

by Tonysirico
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alexandro Alvarez

Jun 30, 2022

Mercedes-Benz of Plano responded

Tonysirico, we apologize that you've had trouble getting feedback on the status of your plates after purchasing a new car. We passed your feedback along and our team could not locate you under "Tonysirico" in our system to reach out and chat. That said, we wanted to share an update that as a byproduct of your and others feedback on this topic, we are implementing a new system to facilitate an enhanced experience for customers pertaining to acquiring and checking in on their plates. We apologize for the delay and look forward to better serving you moving forward. Best wishes!

June 11, 2022

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Employee Rating

Smooth as silk! Jay greeted me, notedmyneeds, got me a loan car, called me when finished. More

by bjkathywallace
Recommend Dealer
Yes

Other Employees Tagged: Eddie Ashrafi, Jay Henderson

Jun 11, 2022

Mercedes-Benz of Plano responded

bjkathywallace, thanks for stopping by to leave us 5-stars. We're glad to hear Jay provided an experience that was smooth as silk! We appreciate your praise. See you next time. Best wishes!

May 25, 2022

Dealership Rating
Employee Rating

Thank you ! Taylor Wilson! Everything was great! He call me to check everything is good with my truck great service Thank you. More

by nahum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Taylor Wilson

May 25, 2022

Mercedes-Benz of Plano responded

nahum, thank you for noting a 5-star experience! We're glad to hear Taylor Wilson called to make sure everything was good with your truck! We greatly appreciate your endorsement. See you next time. Take care!

April 30, 2022

Dealership Rating
Employee Rating

The service managers and staff are very thorough and personable. I always feel taken care of and looked out for. I will continue going to MB Plano - even though there are dealers closer to me. More

by lisalrb8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 01, 2022

Mercedes-Benz of Plano responded

lisalrb8, thank you for you 5-star review! We're glad to hear our team was thorough and personable! We look forward to serving you additionally in the future. Best wishes!

April 29, 2022

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Employee Rating

Car was ready in 3 hours for all service and they give you a ride home if is a longer service.This approach is really elegant and makes a difference. More

by Oana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lance Carter , Ricky Williams

Apr 29, 2022

Mercedes-Benz of Plano responded

Oana, thank you for sharing 5-stars! We're glad to hear you appreciate our transportation service! We appreciate your feedback and look forward to serving you additionally next time! Take care!

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