Chris O'connell

On June 10, I completed a lease buyout at Ocean Honda. While I am happy with my vehicle and the financing I ultimately secured, my experience with Finance Manager Randall Sobierajski was extremely disappo While I am happy with my vehicle and the financing I ultimately secured, my experience with Finance Manager Randall Sobierajski was extremely disappointing and left me feeling uncomfortable, disrespected, and pressured throughout the transaction. Early in our conversation, Randall mentioned he was from Susanville. I replied that my uncle had lived there for a period of time. His response was, “Oh, at the prison?” I found that comment inappropriate and unprofessional. While it may have been intended as a joke, it immediately created an uncomfortable atmosphere. The more significant issue was his conduct after I declined the extended warranty and GAP insurance. I understand that presenting these products is part of a finance manager’s job, and I have no issue with them being offered. However, once I politely declined, Randall became visibly frustrated. He repeatedly questioned my decision, shook his head, sighed, and continued to pressure me after I had already made it clear that I was not interested. He repeatedly asked questions such as, “Do you even know what you’re signing or declining?” and “Who’s telling you to do this?” in a tone that felt patronizing and dismissive. Rather than respecting my decision, he continued using scare tactics, including discussing extremely expensive electronic repairs and suggesting I was making an unwise financial decision. At no point did I feel he was simply providing information so I could make an informed choice. Instead, I felt belittled for making a decision that differed from what he wanted me to purchase. By the end of the meeting, I felt anxious, uncomfortable, and eager to leave the room. No customer should feel intimidated or made to feel unintelligent simply because they decline optional products. I should have been able to make my own financial decisions without feeling pressured or judged. I also have concerns regarding the $995 lease inspection fee. I questioned whether this fee was mandatory and asked to see where that requirement was stated in writing, but no documentation was provided. After I paid the fee and all of the paperwork was completed, I was initially sent on my way without anyone performing the inspection I had just paid for. I had to stop the process myself and ask, “What about the lease inspection that I just paid nearly $1,000 for?” Only after I raised the issue did staff appear confused and then proceed with the inspection. From my perspective, this raised serious concerns. If I had not reminded the dealership, I would have left without receiving the service I had just been charged for. At a minimum, this demonstrated a lack of organization. At worst, it gave the impression that I was charged for something that staff themselves were not even planning to perform. I am submitting this complaint because I hope Ocean Honda takes these concerns seriously. Customers deserve to be treated with professionalism and respect, especially when making significant financial decisions. I also believe dealership processes surrounding required fees should be transparent and consistently followed so customers can have confidence that they are paying only for legitimate, necessary services. More

by vanram7 Verified Customer Verified Customer

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I like because they are always very helpful. They tell me all about my car. They tell me all about my car. More

by RGFERRER70 Verified Customer Verified Customer

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A kind, patient, attentive staff. Clean women’s bathroom, almost comfortable waiting area. The music was a bit too loud. Clean women’s bathroom, almost comfortable waiting area. The music was a bit too loud. More

by reddchair Verified Customer Verified Customer

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Pretty quick process. Chris was great! Got to test drive two vehicles. Everything was explained to me clearly. Chris was great! Got to test drive two vehicles. Everything was explained to me clearly. More

by mzulim Verified Customer Verified Customer

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Chris O’Connell and company worked with me to get the vehicle I love at a price I could afford. vehicle I love at a price I could afford. More

by sfgiantsfan38 Verified Customer Verified Customer

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Get help and wonderful Service very friendly w s helpful, everything was explained clearly and finished in timely manner everything was explained clearly and finished in timely manner More

by ANAMURILLO88 Verified Customer Verified Customer

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