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Chris Mitchell
Chris Mitchell at Lake Wales Chrysler Dodge Jeep Ram

Chris Mitchell

Sales & Leasing Consultant

Lake Wales Chrysler Dodge Jeep Ram

21529 U.S. 27
Lake Wales, FL 33859

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4 Reviews
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4 Reviews

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4 Reviews of Chris Mitchell

September 12, 2023

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Terrible experience. The sale went well and everything after the sale was horrible. They kept my license plate at the dealership and acted like I was crazy anytime I aske More

by a hill
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Recommend Dealer
No

Other Employees Tagged: Ralph (RJ) Mahalak, Jim Lawson

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Sep 13, 2023

Lake Wales Chrysler Dodge Jeep Ram responded

We are sorry we could not satisfy you. According to our records: Customer came in looking for pre owned gr Cherokee. They bought one that was traded the night before (hadn’t been cleaned or inspected). Gave them a FREE LOANER car to drive while we prepped the Grand Cherokee. The picked up grand Cherokee a couple days later and wanted to install Leather Seats in the vehicle. We arranged it with the vendor and provided another FREE LOANER car to them while the seats were installed. We had to delay transferring plates due to the trade being so fresh, previously liens/titlework had to be finalized before we could finalize their tag work. We informed them that no spare key was turned in but we would try and reach out to the previous owner to see if there was one. Also offered to have our vendor cut a key for them at a discounted rate from our shop. The loaner cars were front line ready vehicles and were not in poor condition at all. Customer lives on a dirt road and possibly picked up some road debris which caused a flat tire. Keeping the license plate at the dealership was a mistake because there was no reason for us to keep it. When they picked up their car after the leather install the tag was installed and registration was provided.

Sep 13, 2023

a hill responded

Obviously, the dealership is still not willing to take responsibility. The “free loaners” are absolutely in poor condition. Living on a dirt road does not cause the windshield wipers or the brake lights to malfunction -which both were broken in the first loaner. The low tire pressure light came on in the second loaner before I was even half a mile away from the dealership. I turned around and brought the car back to the dealership, in an effort to prevent being in a dangerous situation driving or replacing the tire on the side of the road, and was told by the dealership that it was a problem with the sensor and I should not expect the sensor to ever turn off. The tires had not touched the dirt road I live on at that time. There was obviously a problem with the tire already when they sent me away from the dealership.

August 30, 2023

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Easy peasy would explain the whole process beginning to end. Walked in the door at 10am and was driving the new Pacifica off the lot before lunch time. More

by FRANKPERKINS1961
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Recommend Dealer
Yes
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July 15, 2023

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Excellent service and great people. Make the customers feel like family. Awesome dealership! And Chris's service was hands down the best I've ever experienced. Went over and beyond with More

by HADONALD4
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Lawson, RJ. Mahalak, Corrine

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November 12, 2021

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The customer service was OUTSTANDING! Chris our salesman took care of everything. He even set up my phone and explained all our options inside and outside of our new Grand Cherokee Jeep. More

by Snwsmom
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Charney

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