Chris McDonald

First used car I bought at the store had severe issues (Mechanical with differential gear an electric LED Lights front inoperative). Both issues were iaw sales person not identified upon doing a 100+ poin (Mechanical with differential gear an electric LED Lights front inoperative). Both issues were iaw sales person not identified upon doing a 100+ point inspection prior sale. According to sales person both issues arised upon leaving the dealership after 1.5 hrs. Possible but very unlikely to happen in my mind. For a 40k$ + car not acceptable. I made use of the 72 hrs return/exchange policy of the store which is advertised on the dealer’s web page and on every add online! Sales person was not aware of that policy upon me confronting him with the previously bought vehicle. Acted overall stressed all day causing an uncomfortable shopping experience while I was looking for different altenatives of new cars in exchange of the pre-owned car (60k$). Fortunately the selection of cars at this dealership is great. Overall I‘m happy with the new vehicle, but in my world customer service looks very different. More

by markus.kuchenbaur Verified Customer Verified Customer

Report | Print

I had a wonderful experience with Chris M and the whole team at Frisco Chrysler, dodge, jeep. team at Frisco Chrysler, dodge, jeep. More

by Ash.runyan3 Verified Customer Verified Customer

Report | Print

I'm still waiting to tag my car because the tax money withheld have not been sent to the tag agent. withheld have not been sent to the tag agent. More

Report | Print

This was the most easiest process for me. Thank you Chris and Pharrington for the help Thank you Chris and Pharrington for the help More

Report | Print

The salesman and finance department were very professional and courteous to me. Although I wanted to pay cash, there seemed to be a problem receiving and printing the document I needed to sign fr professional and courteous to me. Although I wanted to pay cash, there seemed to be a problem receiving and printing the document I needed to sign from my bank. It all worked out fine. They met my bank finance rate and I was on my way. I spoke with a manager who would try to expedite the loan processing so my banker could wire the cash to the lender and would close out the deal for me. Overall, a good experience and a pleasure working with all the employees. Oh yeah! I absolutely love the car! More

Report | Print

Clean and beautiful facility. Warm and inviting staff. Professional salesman and management team. We had a great experience at Frisco CDJR and will be recommending them to our fam Warm and inviting staff. Professional salesman and management team. We had a great experience at Frisco CDJR and will be recommending them to our family and friends. Thank you, Frisco team! Great job! More

by ksears86 Verified Customer Verified Customer

Report | Print