Chris Martinez | Page 16

Transmission diagnosis and repair Without warning and after 1200+ miles of driving from Montana, our transmission went out in our 2016 Highlander. After having the vehicle towed to th Without warning and after 1200+ miles of driving from Montana, our transmission went out in our 2016 Highlander. After having the vehicle towed to the dealership, we were greeted by Chris Martinez, Service Consultant, who took the matter in hand and arranged for a loaner through Toyota RentaCar. Throughout the next several days, Chris kept me informed about each stage of the diagnosis of the problem - ultimately leading to the unexpected replacement of the transmission; and a thorough road test since, as Chris put it “You folks are a long way from home.” We have now made it home to Kalispell, Montana, and the car ran beautifully on the 1200 mile return trip. Just like our contacts at Kalispell Toyota, we experienced terrific customer service, and couldn’t be more pleased at how a difficult situation for us was made as manageable as possible with the professionalism we have grown to expect with Toyota. More

by Montana Scott Verified Customer Verified Customer

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One year service. Service center setup the appointment. I was early to the appointment but accepted my service request. The associate gave me call on completion of ser Service center setup the appointment. I was early to the appointment but accepted my service request. The associate gave me call on completion of service. More

by SYEDIDI64 Verified Customer Verified Customer

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Great experience in buying a car I like how the customer service are courteous in helping my family and I in selecting a vehicle. The dealership is up to date on their inventory and I like how the customer service are courteous in helping my family and I in selecting a vehicle. The dealership is up to date on their inventory and everyone is very professional and dedicated to giving good service. This is the fourth Toyota we have purchase with with them. Will come back for future purchases. More

by ANDUONG41 Verified Customer Verified Customer

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Great Service The staff made my visit extremely convenient from the moment I checked my vehicle in for an appointed service to offering a shuttle ride from and to t The staff made my visit extremely convenient from the moment I checked my vehicle in for an appointed service to offering a shuttle ride from and to the dealership. Also, Chris Martinez showed patience and allowed me to feel less intimidated about asking questions regarding my vehicle. He had clearly stated recommendations of the maintenance and repairs to my vehicle and informed me of changes to repairs and cost. From now on, I’ll take my vehicle to the dealership because I had a great experience. The service is great, quick, and simple. So far, they’ve been doing a great job! More

by leahrda07 Verified Customer Verified Customer

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120000 ml service Very good work and excellent service. I very like the facilitie they open on Sunday . It very easy and can save our time and money . Thanks Very good work and excellent service. I very like the facilitie they open on Sunday . It very easy and can save our time and money . Thanks More

by yyqua12 Verified Customer Verified Customer

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Great service man The service man was thorough and trying to explain all details in a complete way. Both service persons I have dealt with were courteous and polite. Fr The service man was thorough and trying to explain all details in a complete way. Both service persons I have dealt with were courteous and polite. Friendly and cared for my concerns and questions . More

by ABELSANCHEZ Verified Customer Verified Customer

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Well Done. Overall it was a good experience. The staff is friendly and knowledgeable. Took my 2017 Tundra in for regular maintenance. A minor miscommunication wi Overall it was a good experience. The staff is friendly and knowledgeable. Took my 2017 Tundra in for regular maintenance. A minor miscommunication with my service rep and the mechanics caused an hour delay when I was told it would be ready in 20 minutes. Not a huge deal as I was not in a hurry but still should not have happened. Mistakes happen and I was still satisfied with the service. More

by john.diaz Verified Customer Verified Customer

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Great customer service Came to Toyota to get my oil changed, they have great customer service, the workers are all friendly & free car wash. Derek was really nice . Would de Came to Toyota to get my oil changed, they have great customer service, the workers are all friendly & free car wash. Derek was really nice . Would defiantly come back. More

by Nelli Verified Customer Verified Customer

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Great service Using this Toyota site for several years. quality service with each visit. They are friendly, good with helping at a moment's notice, site is always Using this Toyota site for several years. quality service with each visit. They are friendly, good with helping at a moment's notice, site is always very clean...good coffee shop area. More

by Happy customer Verified Customer Verified Customer

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Great service appointment Took my truck in for service. My truck was finished within an hour as promised and they did an excellent job. The service agent that checked me in wa Took my truck in for service. My truck was finished within an hour as promised and they did an excellent job. The service agent that checked me in was very thorough and professional More

by GRIFFIN8312 Verified Customer Verified Customer

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