So, when I called to set up my appointment for my truck,
it was agreed upon that I would drop my truck off before 3 pm on 10/22/2024, but depending on what work was needed, I could leave it for the day on 1
it was agreed upon that I would drop my truck off before 3 pm on 10/22/2024, but depending on what work was needed, I could leave it for the day on 10/23/2024. When I came in to drop off my vehicle, I had another unfortunate encounter with Chris Martin, as I have in the past. (I had hoped the previous encounters were one off’s). When trying to get checked in, Chris talked over me while I was trying to explain what I had agreed upon when scheduling my appointment, as he said my appointment was for 10/23/2024. I eventually told him he was cutting me off and would not let me speak, but his rude behavior continued. As it was evident he did not want to hear anything I had to say, I decided to leave.
I have dealt with Chris in other encounters, and this seems to be his norm: he is rude, doesn’t allow others to speak, and gives unnecessary explanations with a condescending or patronizing tone.
I chose Holz because the first advisor I worked with was fantastic (I believe it was with Shawn). Plus, it is close enough that I can walk home after I dropped off my vehicle, but since then, most encounters have been with Chris; I will choose another non-Holz location as it appears Chris’s behavior is allowed as I find it hard to believe his peers do not his encounters with patrons.
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by Mk
Service Price Transparency
Oct 23, 2024 -
Holz Motors responded
Mike
I apologize for the issues you encountered with Chris and your visit today. In looking into the situation, it looks like there was some misunderstanding between Chris and our appointment setters and for that I apologize. I also apologize for any rudeness Chris exhibited. I assure you I have already spoken with Chris so he can fix the error of his ways. We would be happy to address and diagnose the issue with your truck if you would like? We can always set it up where you will always work with Shawn when you come in as well. If you would like to set up an appointment with Shawn, please just reply to the email I sent you. We would be happy to get you taken care of. If there is anything further, I can do please do not hesitate to contact me at any time. Kevin Drury - Service Director
Dealership is good, service guy, Shawn Christian was a
horrible service worker , he was rude, lazy and arrogant
horrible service worker , he was rude, lazy and arrogant
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by jsmmcludwig
Service Price Transparency
Jul 15, 2024 -
Holz Motors responded
Dear jsmmcludwig,
I am very sorry you were not happy with the service you received from Shawn. I assure you I have spoken to him about how we take care of our customers here at Holz Motors. If there is anything I can do to rectify the situation or if you would like to discuss the situation further please feel free to give me a call at any time. Kevin Drury - Service Director.
My problem was I had my tires rotated and they never
checked the tire pressure before they sent me home.
I also sent my email for oil discount and never got the discount.
checked the tire pressure before they sent me home.
I also sent my email for oil discount and never got the discount.
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by Karen
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2024 -
Holz Motors responded
Thank you for taking the time to provide this feedback, Karen. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
- The Holz Motors Team
I went in for a oil change tire rotation.
Was in and out on time.
Was in and out on time.
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by JOHN.STRIETER8
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2024 -
Holz Motors responded
Thank you, John! We're delighted to hear that your experience at Holz Motors for an oil change and tire rotation was efficient and timely. We appreciate your positive feedback and look forward to serving you again in the future.
- The Holz Motors Team
The dealership is great, courteous and easy to work with,
and with the help of Chris Martin, I was completely satisfied!
and with the help of Chris Martin, I was completely satisfied!
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by angelm@milwpc.com
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2024 -
Holz Motors responded
Thank you for the 5-star review! We are thrilled to hear that you had a great experience at Holz Motors and found our team to be courteous and easy to work with. Chris will be delighted to hear your feedback. We appreciate your business and look forward to serving you again in the future.
- The Holz Motors Team
Receptionist in back by shop is a rude xxxxx they tell
people what time to be there then they tell you that they don’t start till 730
people what time to be there then they tell you that they don’t start till 730
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by ajdefrancisco17
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2024 -
Holz Motors responded
Thank you for sharing your feedback with us. At Holz Motors, we strive to provide excellent service from the moment you walk in. Your feedback is important, and we would like the opportunity to address this issue further. Please reach out to us so we can work towards a resolution. Thank you for bringing this to our attention.
- The Holz Motors Team
The service the people the environment everything is
excellent I've never had a bad time there
excellent I've never had a bad time there
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by sherry2buechel
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2024 -
Holz Motors responded
Thank you for the kind words! We are thrilled to hear about your excellent experience with us at Holz Motors. Our team takes pride in providing exceptional service and a welcoming environment. We look forward to seeing you again in the future and thank you for choosing Holz Motors.
- The Holz Motors Team
The service was done professionally and quickly.
The service advisor Chris was excellent. The bill came in less than the estimated. Very happy.
The service advisor Chris was excellent. The bill came in less than the estimated. Very happy.
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by lskitichigan
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2024 -
Holz Motors responded
Thank you for your 5-star review! We are thrilled to hear that you had a positive experience during your service visit at Holz Motors. Chris is a valuable member of our team, and we will be sure to pass along your kind words to him. We appreciate your business and look forward to welcoming you back in the future.
- The Holz Motors Team
Everyone was very kind and helpful.
We will definitely use Holz Motors again for needed services. Thank you very much!
We will definitely use Holz Motors again for needed services. Thank you very much!
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by dijay4848
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2024 -
Holz Motors responded
Thank you for your kind words and 5-star rating! We are delighted to hear that you had a positive experience with us at Holz Motors. We look forward to serving you again for any future service needs. Thank you for choosing us!
- The Holz Motors Team
Courteous personnel.
I appreciate the shuttle service when necessary, as well as the clean waiting area with beverages and popcorn!
I appreciate the shuttle service when necessary, as well as the clean waiting area with beverages and popcorn!
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by reneespsych
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2024 -
Holz Motors responded
Thank you for taking the time to leave such a positive review, Renee! We're glad you appreciated our courteous personnel and enjoyed our shuttle service, clean waiting area, and complimentary beverages and popcorn. We look forward to serving you again at Holz Motors!
- The Holz Motors Team
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