A great little boutique dealership with excellent and
helpful staff, especially Josh Arcos, Sales Representative. Very good service. I would recommend them to anyone interested in a Ford.
helpful staff, especially Josh Arcos, Sales Representative. Very good service. I would recommend them to anyone interested in a Ford.
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by Scott K
Nov 18, 2024 -
Suburban Ford of Ferndale responded
Hi Scott, thank you for recommending Suburban Ford of Ferndale! We're delighted to hear that Josh and the team provided excellent service. We appreciate your support!
Salesperson, Christopher was great, and took time to
explain features of vehicle. Also, got good trade-in offer
explain features of vehicle. Also, got good trade-in offer
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by annis1rw
Oct 21, 2024 -
Suburban Ford of Ferndale responded
We're delighted to hear that Christopher provided excellent service and helped you understand your vehicle's features at Suburban Ford of Ferndale. It's great to know you received a good trade-in offer as well! Thank you for choosing us!
Great service and all commitments that were were promised
were kept. Chris took great care of me And kept me informed of the process.
were kept. Chris took great care of me And kept me informed of the process.
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by mah2play
Sep 18, 2024 -
Suburban Ford of Ferndale responded
Thank you for sharing your positive experience! We're glad Chris and the team at Suburban Ford of Ferndale could keep their commitments and provide great service. Enjoy your new ride!
We were invited in and treated well the entire time.
Chris spent tons of time making sure we got exactly what we wanted with the deal we wanted.
Chris spent tons of time making sure we got exactly what we wanted with the deal we wanted.
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by Tyler Miller
Sep 05, 2024 -
Suburban Ford of Ferndale responded
Hi Tyler, we're delighted to hear that Chris provided you with excellent service at Suburban Ford of Ferndale. Thanks for sharing your positive experience!
AVOID SERVICE AND CONTRACTS IN THIS PLACE!
!! I have decided to buy my used car with this dealer in 2023, I decided to give them the confidence and peace of mind of being able to buy my car in
!! I have decided to buy my used car with this dealer in 2023, I decided to give them the confidence and peace of mind of being able to buy my car in a "trustworthy" place but a year later everything turned into a nightmare, my car, although it was an old model, I bought it with them and also bought a warranty contract that they offered me called Zurich Protection to have greater peace of mind, because it happened that my car was damaged, I took it for service at this same dealer to have the peace of mind of having good service and attention. but the opposite happened, it took almost 2 months to repair my car, it turned out that the warranty contract did not cover all the repair costs and I had to take an additional $3.5k out of my pocket to the $3.8k that the warranty cost, this was absurd Because my car 1 year after purchasing it has cost me almost 3 times more than what the car cost, I think they are taking advantage of people who cannot buy a new car, who if we need warranty or repairs they do what they want and The answers are not at all kind to the customers, that is why I do NOT recommend this dealer for purchasing used cars and I do not recommend the additional warranties that they sell are useless, I DO NOT recommend the technical service department, take your cars to be repaired to another place
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by david m.
Service Price Transparency
Jul 22, 2024 -
Suburban Ford of Ferndale responded
Hi David, I'm truly sorry to hear about your experience. This is definitely not the level of service we aim to provide and I apologize for any inconvenience caused. I'd like to discuss this further with you and see how we can make things right. Please reach out when you have a moment. Thank you, Christopher Scott - Service Manager - christopherscott@lithia.com
Chris was my sales rep.
Dealing with him through the process of the details of the Audi and my test drive won me over. His relaxed approach and overall knowledge of auto res
Dealing with him through the process of the details of the Audi and my test drive won me over. His relaxed approach and overall knowledge of auto resales was impressive. I would would pass his name out to anyone who is looking for a reliable pre-owned car.
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by JasRuss
Other Employees Tagged:
Derrick Walker
Jan 08, 2024 -
Suburban Ford of Ferndale responded
It's great to know that Chris was able to provide you with the detailed information and relaxed service you needed at Suburban Ford of Ferndale. We appreciate your recommendation! Enjoy your Audi.
Chris Marhofer did great job.
My overall experience is awesome except the finace part.So i needed to talk to other lenders to get the good number.
Overall it is very satifactor
My overall experience is awesome except the finace part.So i needed to talk to other lenders to get the good number.
Overall it is very satifactory experience.
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by abdul
Sep 14, 2023 -
Suburban Ford of Ferndale responded
Hi Abdul, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!
Seemingly unorganized and Not customer oriented in
working for customer service after point of sale.
working for customer service after point of sale.
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by Rbundy
Other Employees Tagged:
Nicole Dawson
Jul 25, 2023 -
Suburban Ford of Ferndale responded
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (248) 399-1000 at your earliest convenience and we will do our best to resolve this with you.
Just a special thank you for letting me drive every car
on the lot. Love my final choice. I'll always remember your kindness and patience.
on the lot. Love my final choice. I'll always remember your kindness and patience.
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by fredtovich
Jul 17, 2023 -
Suburban Ford of Ferndale responded
Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Jul 17, 2023 -
Suburban Ford of Ferndale responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Chris was a really good seller he explained everything,
and the finance person was so accurate with the information regarding credit , otherwise I’m happy with my new hybrid car
and the finance person was so accurate with the information regarding credit , otherwise I’m happy with my new hybrid car
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by david m.
Other Employees Tagged:
Kevin Maples
May 16, 2023 -
Suburban Ford of Ferndale responded
Hi David, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Ferndale! If you have any further questions, please give us a call. We're always happy to help!