Chris Henkel

I bought a brand new vehicle here, prior to finalizing the sale and leaving with the vehicle I noticed some scratches and swirling on the vehicles paint . I was assured by the sales person that they would the sale and leaving with the vehicle I noticed some scratches and swirling on the vehicles paint . I was assured by the sales person that they would take care of the vehicle when I dropped it off to get the “desert protection package” installed. Well I walked in and the service advisor didn’t even have it on their list of things to do. So I mentioned it and they said they would work on that and another minor issue I had. After several hours the service department told me they couldn't identify the first issue. So I went on a test drive with the tech and the issue was quickly identified. He told me the process of fixing the issue was long and grueling and I was better off trying to fix it myself. So I let it go and they sent it off to get detailed. After another hour the service manager told me the scratches and swirls were not their issue and I would have to file a warranty claim. After they told me they would fix it prior to the sale of the truck. I have asked for the GM to call me multiple times and still no call. They also never installed their "desert protection package" that I paid for. More

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Loyalty? Not at this dealership. I have purchased 3 vehicles from them beginning in 2016. Took my vehicles there for service! Loved my service advisor. Apprec Not at this dealership. I have purchased 3 vehicles from them beginning in 2016. Took my vehicles there for service! Loved my service advisor. Appreciated my salesperson which is no longer there but turnover there is high so it is what it is! About a month ago I went in there to get my oil changed on my vehicle and decided that I wanted to look at upgrading possibly to an SUV or a truck. I looked at a few things on the lot while waiting for my vehicle and let the service advisor know that I was in the market to trade it in and possibly get something new. MyToyota Care ran out and he encouraged me to replace that with a package of three oil changes for $200. Not a problem, but I did mention to him that I may be trading the vehicle in. Not a problem he says will just refund it back if you decide to go to another vehicle. I came back a few days later and wanted to look at a truck that I had saw online. I was wanting to look for a sales person who could help me since the person we have used in the past is no longer there. I walked up to the counter and said give me your best sales person, and Dalton says that’s me. We talked a little bit. He was very nice and was excited to help me look for a vehicle. So attentive and kind when they are trying to make a sale. I appreciate that until they don’t then the attitudes and demeanor changes. I was very upfront with them when I came into the dealer on what my car was worth. Based on the number should they take it in and sell it on the lot, sell it at auction and or if I sold it to Carmax what they would be giving me. They refused to lower the price on the Tacoma and lowballed me horribly on my car. They knew it. I explain to them that we need to meet in the middle of this is not acceptable. They were trying to just take my car for as little as possible and sell me a car for as much as they could. He went back and worked his magic with the man behind the glass and they came back and told me no we’re not budging, so this isn’t probably for you today, but keep us in mind. They knew I was working with someone n the business and my numbers were dead on! Sure the don’t have to do a deal with me! But to be so dismissive and rude was very disappointing. Dalton and Cooper didn’t even acknowledge me when I was getting ready to leave. I could go on and on and on, but the point being is in today’s market, you would think they would be willing to be kind to a Customer who has been with them many years and more importantly, don’t dismiss them because I don’t like the number they gave me. There must’ve been 15 salesman standing around and not one of them had a customer just Cooper and Dalton that was me. I will never recommend them to anyone again and I highly recommend that you do your work before going to the dealership. There are too many others out there. That will not treat you that way. I know because I found one and bought my brand new 2024 from another in town! Cooper reached out to me just the other day to see if I was still interested. I text him back and let him know how I felt rude, unkindness, and proving to me that, unless you buy a vehicle with them, you are nothing. As for the refund of the oil package that I bought. I’m still playing games with them. The finance manager told me that I needed to bring in my payoff letter from Toyota before they could refund me my oil change package. Yet I have the receipt and everything that show that I bought the package for them. They would not refund my money. I contacted Toyota financial they told me the dealer had a copy of the pay off letter. We called the other day to see if they would just use the one they have they told us absolutely not that we would have to bring it in. This is just a Bunch of garbage. Do not take your business there and God forbid if you don’t agree with their pricing or buy a package that you need a refund on how that’s gonna turn out. I am still waiting for my $200. I’m sure it’s going to take months. More

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This dealership is horrible and I do not recommend them. They sold a brand new Highlander with only 1 key fob to my father who does not speak English very well, they’ve given him the run around for months n They sold a brand new Highlander with only 1 key fob to my father who does not speak English very well, they’ve given him the run around for months now stating they’re sending him one. Now they’re saying the vehicle only comes with 1 key fob. I purchased my Highlander at Camelback Toyota and I got 2 keys. This seems like they’re discriminating and taking advantage of people who do not speak English very well on top of being elderly. More

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Big two toyota This dealership is a great place to get your vehicle worked on . Service advisories and service mangers are great people. I would get my vehicle done This dealership is a great place to get your vehicle worked on . Service advisories and service mangers are great people. I would get my vehicle done there wen needed. More

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Was told I had free service for 2 yrs with purchase of 2016 Very dissatisfied with level of service & feeling like I need to accommodate the service dept anytime I bring in my 2016 Camry-I was told I was gettin Very dissatisfied with level of service & feeling like I need to accommodate the service dept anytime I bring in my 2016 Camry-I was told I was getting 2 yrs service with my purchase, but when I try to schedule,I'm told svc not necessary or covered-??!? More

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Mixed bag After having dealt with this dealership for several years my most recent experience was beyond dissatisfactory. I've personally referred several clien After having dealt with this dealership for several years my most recent experience was beyond dissatisfactory. I've personally referred several clients, used this dealership for service and helped my mother-in-law purchase a vehicle here. Recently, I was shopping for a used truck and found one of interest at Big Two. After a couple of weeks of looking around and having a dissatisfying relationship with an Internet Mgr (Phuong Huynh) I was put in contact with and worked with the Internet Director (Dana Stephenson) to finalize a deal. After our discussion I felt confident we'd worked out a reasonable deal but went home to consider my options further. Shortly thereafter I was contacted again by Phuong, ostensibly on behalf of Dana, to move the purchase forward. At the end of business I had decided to purchase the vehicle and Phuong told me that Dana really wanted to book the deal on that day Sunday (this was after closing time). I agreed to finalize the purchase and asked how to make a downpayment over the phone as I wouldn't be able to come in until after my business hours Monday. Shortly thereafter Phuong texted me that they sold the vehicle to someone else. In my mind this is fraudulent behavior! We had a verbal agreement to purchase and I offered to make a cash downpayment. Phuong didn't disclose someone else was in the dealership a half hour after closing buying the vehicle. I spoke to Dana afterward and he apologized as he claimed to be unaware of Phuong's actions, especially as he had instructed her that any further dealings would be between myself and him. Afterward, I contacted Brett Henckel the Asst. GM of the dealership and his response was shockingly bland to the situation. There has been no further response from the delership a month later and I'm telling my story for others to use as they see fit. More

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Woo Hoo! Best car buying and financing experience I have ever had. The contract was clear and transparent. If I had a question, it was promptly answered. Thank Best car buying and financing experience I have ever had. The contract was clear and transparent. If I had a question, it was promptly answered. Thank you Ian! More

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Stellar!!! These guys really know how to treat customers!! Wally Henkel and his team took great care of us last week when we bought a 2016 Blazing Blue Pearl Toy These guys really know how to treat customers!! Wally Henkel and his team took great care of us last week when we bought a 2016 Blazing Blue Pearl Toyota TRD Sport! We had the opportunity to speak to Wally Henkel and Chris Henkel for quite a while. They are just delightful! From Todd Chmelka, the Sales Manager who assisted us; to David Pennington, our Saleman; and Ruben Abreu, the Finance Manager; and last, but absolutely not least Meridith Black, the Delivery Specialist who helped us at the end of the process! We were treated like royalty! All dedicated, customer-focused people! A terrific place to buy a car, don't look any further! More

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Nickel and Dimed I was looking for a reasonably honest dealer for my 2010 Toyota Venza. I didn't find it here. Toyota sent out an ad for brakes and I needed brakes. I was looking for a reasonably honest dealer for my 2010 Toyota Venza. I didn't find it here. Toyota sent out an ad for brakes and I needed brakes. Price was $99.99 for front brakes with $50 rebate Visa card. I called told them about the coupon and went for my 60,000 mile checkup to see if I had a brake issue. Sure enough I did. Guess what, coupon didn't apply. Really, why didn't you tell me that when I set up the appointment??? Only certain brakes are included and then they start listing off what services aren't included. Worse they tried every which way but loose to include small charges here and there that most wouldn't question. My service was supposed to be $117.99. When I paid and looked at the invoice, they slipped in $7.43 for shop supplies, had to wait while they hunted up Dan to fix it. Got a rental car that was supposed to have a full fuel tank, of course it wasn't, I drove 20 miles and had to fill it up with 5 gallons, should have got me 100 miles. They put the price as $35 for a whole day for the vehicle when I drove it for three hours which was to cost $15. Then, I asked to see a manager about the brake special and why they didn't honor it. The manager was pretty slick and while he stood there, he was working on his smart phone. Oh, well, it was only for this certain name brand brakes and oh yeah, you have to have the rotors turned but they aren't included. So, best they could do was $199.99, no VISA card. Really, why did Toyota send me, a Venza owner, that ad? They knew what kind of car I had. He told me I should have asked when I called. I did. Well, of course, it's to get you in their shop and then sell you $700 worth of services that you can get from Sun Devil for $450. I was really hoping to find an honest dealer service shop. I guess they just don't exist in our world. If you have to go to a dealer, they are nice, shop is clean, fun things in their dealership, you can rent a loaner car, but you are paying for that in all the little extras they try to tack on your bill. My advice . . . get the price before you go, write it down, and then watch your bill when you pay. They would have made an extra $30 or so off me so every 100 customers they can make $3000 in extra profit. That's not bad for a day. More

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Fantastic service. Their customer service goes above and beyond my expectations. Even my kkids love to take the car in for service so they can play on the ship inside the dealership. beyond my expectations. Even my kkids love to take the car in for service so they can play on the ship inside the dealership. More

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