Chris Hapner

I was very delighted with the service I received from BMW of Palm Springs. Chris Hapner, the service advisor did an excellent job of getting my BMW in and out of the service center in record time. Again, GRE of Palm Springs. Chris Hapner, the service advisor did an excellent job of getting my BMW in and out of the service center in record time. Again, GREAT job team!! Thank you BMW More

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The infotainment has been a problem. Fortunately they had a new one in stock because it takes six months to get one. Fortunately they had a new one in stock because it takes six months to get one. More

by boysenpaul5 Verified Customer Verified Customer

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Customer service was great! Everyone is very friendly and professional. I’m definitely going back! Thank you Everyone is very friendly and professional. I’m definitely going back! Thank you More

by RN_JE Verified Customer Verified Customer

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Chris was very helpful and communicative, including lining up a last minute loaner if we needed it lining up a last minute loaner if we needed it More

by SALEXAUNC Verified Customer Verified Customer

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Chris is very helpful and knowledgeable along with being kind. The dealership is very nice too. kind. The dealership is very nice too. More

by BOBINBIGBEAR Verified Customer Verified Customer

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Great communication and service by Savanna and the team. Thank you for everything it was appreciated Thank you for everything it was appreciated More

by mark Verified Customer Verified Customer

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Amazing job like always, I’m very happy with the service to they do for me to they do for me More

by pcordova Verified Customer Verified Customer

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I bring my vehicle to the dealership annually. This time the dealership dropped the ball with its lack of communication. Text messages went unanswered and the main phone line was full and not ab This time the dealership dropped the ball with its lack of communication. Text messages went unanswered and the main phone line was full and not able to accept any messages. I never received an "official" notification that the car was ready -- I had to call in and hope the call would be answered. The car was dropped off on a Wednesday morning. I knew it would need to be kept overnight. I called late Friday afternoon and was told the car would be ready within an hour and that the paperwork was being finalized. I arrived to pick up the vehicle Saturday morning -- no paperwork. The dealership's communication totally fell apart during this annual maintenance visit. I truly hope it improves. More

by Alan Moghul Verified Customer Verified Customer

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My service advisor Chris is always prompt and prepared and courteous and helpful when I go in for service. and courteous and helpful when I go in for service. More

by ROBERTFNUNES Verified Customer Verified Customer

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We were provided with excellent service. Chris Hapner was great to work with. He made our recall experience very easy. Receiving a video by text showing us the mechanic going over our vehicl Chris Hapner was great to work with. He made our recall experience very easy. Receiving a video by text showing us the mechanic going over our vehicle with recommendations was helpful. We highly recommend BMW of Palm Springs. Thank you. More

by DESERTFLOWERS3 Verified Customer Verified Customer

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