Chris Gilmore

I felt very streamlined through the service and unwelcomed. I was made to be an inconvenience rather than a valued customer. Made an appointment and still was not welcomed. Anywhere else is better unwelcomed. I was made to be an inconvenience rather than a valued customer. Made an appointment and still was not welcomed. Anywhere else is better than Graff, we miss BOSAK. More

by Memberservice Verified Customer Verified Customer

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Matt was great but all of the finance guys were extremely pushy and rude to my loan specialist. There was a point I wasn’t even going to take the car based on the attitudes and aggression because I was sold pushy and rude to my loan specialist. There was a point I wasn’t even going to take the car based on the attitudes and aggression because I was sold something without being told it was optional. The car is great but wouldn’t recommend going there. More

by afgalicia94 Verified Customer Verified Customer

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Robert in finance is the only reason this wasn't 1 star. I had issues getting someone to even work with me in the beginning. I almost passed up Graff but Tresten came back and helped me out. I drive 15 hour I had issues getting someone to even work with me in the beginning. I almost passed up Graff but Tresten came back and helped me out. I drive 15 hours up to Indiana from Texas because it was a fairly good deal and I wanted that exact truck. Well I drive 15 hours back, and 3 days later when I go to get new tires on it am told that the rear axle bolt is sheered off. The same issue I repeatedly asked the guys to check before I purchased the vehicle. When I texted the guy that said "hey text me if you have any issues," I'm just sent a reply that basically reads "it may be covered under the warranty". Fortunately it was. Well now 9 days since I got it the A/C is now not functioning properly. If you buy a new truck I'm sure Graff is a great dealer. But having bought a 50k truck from them and just get a text that doesn't seem to indicate any care for my truck issues, I would not buy another truck from them used. Even an apologetic email would be great, not just "you bought it not our problem" response. More

by ty.liddell Verified Customer Verified Customer

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Neil was professional and accommodating with me and my car. I liked that he heard and listened to me. s a women this doesn’t happen much so it was a great feeling as a female consumer. car. I liked that he heard and listened to me. s a women this doesn’t happen much so it was a great feeling as a female consumer. More

by VIOLLT1 Verified Customer Verified Customer

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Do not recommend. Issue from the time of leasing, trying to get new tire, nobody knowing what they are talking about. Toyota good car but do not recommend this dealers Issue from the time of leasing, trying to get new tire, nobody knowing what they are talking about. Toyota good car but do not recommend this dealership!!!!!!!!! Save yourself the stress..... More

by COLLEEN B. Verified Customer Verified Customer

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Mark Ramirez was easy to deal with. No pressure. Had to do a long search to find the Camry I was looking for No pressure. Had to do a long search to find the Camry I was looking for More

by larry-3838 Verified Customer Verified Customer

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I was scammed and lied to and they sold me a car that was unsafe to drive. The financial department didn’t even go through my financing paperwork with me at all. They denied me from purchasing an extended wa unsafe to drive. The financial department didn’t even go through my financing paperwork with me at all. They denied me from purchasing an extended warranty the car was filthy it was not clean nor detailed at all. How they did me there should be serious repercussions. More

by royalsourcingllc Verified Customer Verified Customer

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Purchased a 2022 Rav 4 and got a good deal. Was able to purchase extended 7 year warranty. Service department is good too. Fast and friendly. Was able to purchase extended 7 year warranty. Service department is good too. Fast and friendly. More

by vivianayres63 Verified Customer Verified Customer

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The staff there is always efficient and friendly. They are attentive and treat each person with consideration. They are attentive and treat each person with consideration. More

by ecallaway131 Verified Customer Verified Customer

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The best experience I’ve had at a dealership in a while! ! Huge thanks to the team and especially Chris, Neil, Troy and Brian. ! Huge thanks to the team and especially Chris, Neil, Troy and Brian. More

by tatjana.hess Verified Customer Verified Customer

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