Chris Genest

I purchased a used 2016 Nissan Pickup characterized as a “Unicorn” by my salesperson, Eric Burnheimer, backed up by General Sales Manager Christopher Genest, due to its condition and low mileage (just under “Unicorn” by my salesperson, Eric Burnheimer, backed up by General Sales Manager Christopher Genest, due to its condition and low mileage (just under 44k miles) and its “Certified Used” status and warranty. Taking it for test drive, I was impressed and noticed that a set of very nice WeatheTech floor mats were installed. There was also a large packet which contained the warranty and certified program information. After being kept for over 5 hours of the back and forth and “let me go check on this” routines, in which never once were the floor mats discussed and the “exhaustive” certified inspections that were done to make sure the truck was a “unicorn “ we finally came to an accord and arrangements were made to come back with my trade and allow for them to detail the truck. Happy with my new purchase, I headed home and immediately had to go to out of state to help take care of our elderly mother twice in March and April; about a 260-mile round trip. On returning near the expiration of my temporary plates, I went to South Portland city hall to register my truck. While standing in line, I had a chance to really study the line-by-line sales agreement to notice that I had been charged $450.00 for floor mats…you know, the floor mats that had already been IN the car before I took it for a test drive and of which no mention was made of any kind of the mats being an option or additional cost! The additional indignity to this bait and switch was the fact that not only was I going to pay tax on these floor mats, but they had also been worked into the loan so now I’ll also be paying interest on them. I figure that if they had also soaked me for undercoating and clearcoat, they both would have hit the 1975 hall of fame hat trick for the shady salesperson of yore. I then noticed that none of the paperwork on the warranty or certified used coverage was nowhere to be found in the vehicle after getting it home. I utilized the help of the Maine Attorney General’s Office Consumer Law Guide and sent a letter by email to both Eric Burnheimer and Christopher Genest specifically describing the issue the remedy sought, the paperwork that was removed prior to accepting the truck and a clearly specific request for a written response; neither of which I ever received. I did get a call from Eric Burnheimer which I had not asked for instead of a written response. I have been working with a local law firm since to try and find relief. Fast forward to this Thursday while I was at least getting a free oil change at the dealership….another humble brag of Berlin City of free changes for a year….on checking out, I was advised both rear axle seals and bearings would need to be replaced as they were leaking “heavily”….something that was not identified on the sterling inspection I was presented with on purchasing the truck. Although I was promised full coverage through the certified used program, and because the paperwork and warranty information was removed before I took owenerahip and never provided as asked, it was certainly convenient that my mileage of 53 thousand miles just put me out of coverage and the entire repair would be out of pocket for a tidy sum of $3,872.00. To add insult to injury, my salesperson Mr. Burnheimer was helping a nice elderly women get her car serviced (who knows at what cost) and wouldn’t even make eye contact as he could certainly hear the conversation taking place between the service rep and I. Now I have a truck that is not fit to drive at a time I can’t be without one, you know, because someone has to pay for those floor mats….and travel to Massachusetts to provide family medical care. This experience has, by far, been the single worst experience in a dealership and car purchase ever. Frankly, I would r More

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I called ahead and asked specific questions about payment via personal check and a particular car I was interested in, before driving an hour and a half to the dealership. Turns out they are not being up fr via personal check and a particular car I was interested in, before driving an hour and a half to the dealership. Turns out they are not being up front about pricing - not only is there no negotiating anymore, they have added addendums - extra money on top of sticker price - to new cars! A LOT! My plan was to buy a new car that day, and while I did eventually drive away in a new car (not the one I had come to see), my experience was very unsatisfactory. The sales manager was rude and even though I had been told on the phone they would accept my check with no problem (I told them they could call the bank to verify funds), they threatened to hold the registration papers until it cleared. When I objected, he relented - but then leaned forward and said "if that check doesn't clear, I am coming after that car" - and he did not say it nicely at all! I felt discriminated against as a woman buying her own car (I purposely left my husband at home), and the entire experience left me upset and angry. While the salesman I dealt with was really wonderful, this sales manager was a jerk. Terrible customer service on his part. More

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Our HORRIBLE experience with Berlin City Nissan and Nissan Corporation. In 4-2020 the lease for my Rogue was due and I was interested in getting into a new lease. This was at the beginning of the pa Nissan Corporation. In 4-2020 the lease for my Rogue was due and I was interested in getting into a new lease. This was at the beginning of the pandemic and the way business was being conducted changed. All in all, I was not informed of Berlin City’s return policy. I told Chris (the manager of Berlin City) that I wanted out of this lease and all he offered was to install a remote starter, a bed liner and a trailer hitch (which they messed up on and I had to install the lights connection) and all he could do was apologize and say we could have brought the truck back to have the trailer hitch corrected all the while thinking I was satisfied. Also, Chris told Robin (the other half of our) that the return policy was in the paperwork that we received and both she and I went through it and we could find no such thing. (Side note as to credibility, Robin worked for a law firm and paperwork was her specialty.) I requested that all correspondence between Chris and I be through email or text as to hold one accountable for what they say and what does he do??? CALL ME!!!! Ludicrous!!! Upon the realization that Chris was not going to be upstanding, I tried to contact Nissan and after all the runaround with them, they redirected me back to Chris; it’s almost like dealing with the government!!!! After all this, there were also unanswered texts and emails. Here it is over a year later and the only thing Chris can offer is a threatening email to Robin, nonetheless, that if we proceed with this he will get his lawyers involved. We have all correspondence to prove our word. All in all, I would not recommend Berlin city or Nissan as the dealings with both have been nothing but a HUGE FRUSTRATION!!!!! More

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I spent 19,000.00 on a 2012 Nissan Murano LE that was never inspected or had it's problems fixed before my purchase. After buying the vehicle I realized the tires were extremely worn, the brakes grind an never inspected or had it's problems fixed before my purchase. After buying the vehicle I realized the tires were extremely worn, the brakes grind and the spedometer is not accurate( it's off -3mph) The computer screen on the dash has gone blank while driving half a dozen times in four months. I had to pull off the road and turn the car off and back on to get the screen to come back on and the radio to work. Three months after the purchase I realized the Air Conditioning system didn't work. And furthermore directly after the purchase Berlin city had to take the car back to fix the gas tank button under the dash that the wiring had been connected wrong and mixed up with the lift gate button. To make matters worse Chris Genest the sales manager ignored my calls and everything I did to contact him. Once I was able to contact him he gave me lie after lie. He kept saying the gentleman he needed to speak to was out of the office then he was on vacation a week later and then the warranty company wasn't responding to his emails or calls. Then Chris lied to me and said they couldn't inspect the A/C because it was February and the bays in the service area were too cold. Well turn up the heat and close the doors and turn on the A/C and put your hand in front of the vent. If it worked it wouldn't be difficult to feel cold air. Then he tells me the warranty company won't cover fixing the spedometer because it's not broken. Correct me if I'm wrong but a spedometer that is NOT reading correctly IS BROKEN. All of these issues existed with this vehicle before I came to Berlin city to look at the car. All trade in vehicles should be gone over with a fine tooth comb by professionals before anyone spends this kind of money. Why did I pay you hard earned money for a warranty that won't cover problems with this vehicle. I shouldn't have to pay a deductible either. This is all on you Berlin city. You need to hire people that are honest and won't lie, cheat and deceive. And hire service men that aren't lazy. I wouldn't have spent 9,000.00 for this vehicle if I had known about all of the problems that existed. More

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My wife Kristie found my 2005 Nissan Titan on your website and your dealership was a joy to deal with right from my initial call to Chris Genest. We loved your way of showing all costs right up front website and your dealership was a joy to deal with right from my initial call to Chris Genest. We loved your way of showing all costs right up front with the form you use and your willingness to work with your customers to make them happy. My Titan had a service engine soon light come on the first day I got it and Allen and Chris worked around our schedule to get us in and covered our gas for having to go out of our way. Everyone were great to deal with including Dana and Josh in service. I would definitely recommend your dealership to all I know and will buy from you again in the future. More

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