Chris Garcia

Hi, I am let you everybody know how the Toyota customer service work. I'm driving Toyota car almost 25 years. I have already four different Toyota car which I bought last three years. The last car I bought service work. I'm driving Toyota car almost 25 years. I have already four different Toyota car which I bought last three years. The last car I bought from the Toyota dealership in hand city the car I bought for my daughter When back to school, they got all the decoration on the front with the back to school free stuff and I see generator speaker and the scooter so when we bought the car Toyota Corolla cross 2024 we asked the sales rep what is the promotion going on, I'm interested to get The Honda generator and the sales rep told me you're gonna get the generator after I sign the paper. I ask him where is my generator he told me oh, drawer system take place end of the month that after 15 days I ask him which day is drawing and who is win he didn't give me the date and he told me oh you didn't win so after one month going back-and-forth, I stopped by to the dealership and ask the manager what's going on when is the promotion going on? What is the drawing and who is the winner? Do you have any promotion board you can notify? Who is the winner as soon as I asked, those question the manager so mad on me . He don't want to give me any answer. he told me this is our property, whatever the promotion is up to us we want to give you or we don't want to give anybody promotion. This is the Toyota dealership and this is their answer so I called the Toyota company and let them know this is the wrong answer because even they are Toyota dealer Toyota is responsible whatever they putting the promotion, they told me we don't have any customer service we gonna notify the dealership customer service manager and they gonna call me. This is almost one month. The customer service manager never called me, but my sales rep called me and beg me if you go ahead, I gonna lose my job, I had to call the Toyota company back and let them know it's nothing wrong on the sales rep. The manager give me wrong answer. This is the bad for the customer and the company whatever the manager give me answer. That is the wrong answer why you want to fire the sales rep, instead of the manager and your dealership is responsible. The Toyota company told me don't worry we're gonna take dealership. We're gonna call back to you, but they never called me back. 25 years Toyota customer is raise me so many questions if your car broke down did they have any customer service or you gonna stuck with the dealership whatever the dealership give you answer that the right answer Toyota company don't care If the dealer charging more the book value, the Toyota company cannot help you any happened to me Is multinational company and if they don't have a customer service representative, how they gonna take care of you I have it before so many complain about the dealership Toyota company never response and I'm leaving small town. The closest Toyota dealership the only one I have so I have no choice. I stuck with the dealership. More

Report | Print