Chris Freund

One of the worst service shops I have ever experienced. Took our vehicle in for multiple issues going on, the biggest issue was a leak in the back window causing water to come in to the car, but was told t Took our vehicle in for multiple issues going on, the biggest issue was a leak in the back window causing water to come in to the car, but was told that everything was going to be taken care, I was wrong. They never communicated with us on the progress of our vehicle and the repairs, we always had to call to try to figure out more information and never got any updated information, was told they would call back and we never got a call back. Our car was at the service shop for almost 3 months. We finally received a call 10 weeks after dropping it off that we could come pick it up and that all of our services were completed. We got there, paid our copay, and found out that the back window was still not replaced because our warranty wouldn't cover it, but we were never given that information prior so it sat on their lot for 3 months in the snow and rain, collecting water and causing damage. We found mold that day growing all in our vehicle and when I called for a manager, was denied being able to speak to one. They finally fixed our window with warranty covering it 5 months after we took the vehicle in to get fixed. Horrible management, horrible communication, horrible service. Oh, and all we got was an apology, didn't waive our copay or make any accommodations for the horrible situation they have put us through. Stay away from this place if you want your car to be fixed and taken care. The front associates also had horrible attitudes and were very rude, not empathetic or caring about the situation at all. No customer service skills. If I could put no stars, I would. More

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They did right by me they fixed the problem with the used car I purchased car I purchased More

by MTSBaum Verified Customer Verified Customer

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All was great would highly recommend 👌 Glenn cdjr got my vehicle completed in a timely manner. The service staff was great. vehicle completed in a timely manner. The service staff was great. More

by charmainef3@hotmail.com Verified Customer Verified Customer

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I have purchased 2 vehicles from them and they are honest reliable and trustworthy. The service department is wonderful reliable and trustworthy. The service department is wonderful More

by kevin.clark103179 Verified Customer Verified Customer

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I received very good customer service. My oil change was scheduled and I was told it would take an hour and an half. My car was serviced right on time. My oil change was scheduled and I was told it would take an hour and an half. My car was serviced right on time. More

by Tricia Williams Verified Customer Verified Customer

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Got there early for my oil change appointment and walked down the block for breakfast. Truck was ready when i got back. down the block for breakfast. Truck was ready when i got back. More

by bking13 Verified Customer Verified Customer

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The team kept me informed about the progress of my vehicle, and gave me adequate information which enabled me to make concrete decisions. I was treated with respect. vehicle, and gave me adequate information which enabled me to make concrete decisions. I was treated with respect. More

by Catiejeep0 Verified Customer Verified Customer

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Service Department is the best around compared to other local CDJR dealer. Friendly service staff and sales department. Have used service department for my family vehicles and needs. Charmaine, Zach, Chris local CDJR dealer. Friendly service staff and sales department. Have used service department for my family vehicles and needs. Charmaine, Zach, Chris, Chris are awesome. More

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Timely and efficient service team. I was in and out in half a day with no problem. I was in and out in half a day with no problem. More

by jeff.hamiltonky Verified Customer Verified Customer

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They were fast and the process was easy! Very friendly and did a great job. I would definitely use them again! Very friendly and did a great job. I would definitely use them again! More

by darnellsouza Verified Customer Verified Customer

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