Chris Estrada

Christian is first class rep. Easy to talk too. Honest and always came over to keep me posted on what was going on time wise. Easy to talk too. Honest and always came over to keep me posted on what was going on time wise. More

by maurices52 Verified Customer Verified Customer

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Customer service was great. Love the handouts given to explain the services needed. Great job! Love the handouts given to explain the services needed. Great job! More

by jazhaynes12 Verified Customer Verified Customer

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I took my Hyundai NEXO to the service center, and three days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my time. In America, time = money, and as a customer, I shouldn't have to deal with such inconvenience. If a company causes inconvenience to its customers, it should compensate for it with a gesture. You send out customer satisfaction surveys to understand customer experiences, but the truth is, an unhappy customer is live advertisement for dissatisfaction. My advice to you: always value your customers and make them feel appreciated. The first step to achieving this is through employee training. Well-trained and knowledgeable employees improve customer satisfaction and help maintain the company’s reputation. Remember, customer experience is the most valuable investment a business can make. The only thing that made me happy throughout the process was the refreshments in your office. My children enjoyed them and were happy. Also, the employee handling our paperwork was very friendly and tried to assist us. However, at the end of the day, I had a service experience with no results. More

by savas iren Verified Customer Verified Customer

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Very friendly and helpful as to what I need. A professional who knows his business A professional who knows his business More

by THERESA.ACUNA.1144 Verified Customer Verified Customer

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I am very pleased with the work that downy Hyundai has done to my vehicle. Definitely coming back!!! done to my vehicle. Definitely coming back!!! More

by MGA0364 Verified Customer Verified Customer

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Great service, great communication the survey shouldn’t require 15 words. A lot of people won’t answer it because of this. require 15 words. A lot of people won’t answer it because of this. More

by juanmsq Verified Customer Verified Customer

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Good and polite service, they took care of me and my vehicle. When I picked up my car it was organized like I left it and the service tech went over the summary of my vehicle. vehicle. When I picked up my car it was organized like I left it and the service tech went over the summary of my vehicle. More

by JGIL2138 Verified Customer Verified Customer

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I consistently receive incredible service every time! The response time is impressively quick, and the team is always proactive in communicating updates. Their customer service goes above and beyond, ens The response time is impressively quick, and the team is always proactive in communicating updates. Their customer service goes above and beyond, ensuring that all my needs are met with a friendly and professional approach. I truly appreciate the dedication they show! More

by JOHANNA S Verified Customer Verified Customer

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Service was great. Good and respectfully atmosphere. Got my problem solved in less than the initiative time. Good quality service..love my new hyundai...family...RP/G Good and respectfully atmosphere. Got my problem solved in less than the initiative time. Good quality service..love my new hyundai...family...RP/GHOST/2022. More

by 13ricpar14 Verified Customer Verified Customer

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Service was awesome , Jose was very helpful and helped us thru the process. Excellent communication, kudos to the service team. thru the process. Excellent communication, kudos to the service team. More

by JONMORENO323 Verified Customer Verified Customer

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