Chris Drennan | Page 3

Chris Drennan in the service department provides exceptional customer service! I have used Shockley Honda for years. Chris is knowledgeable, dependable and honest. I can always count on him! exceptional customer service! I have used Shockley Honda for years. Chris is knowledgeable, dependable and honest. I can always count on him! More

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Trustworthy, knowledgable, and Full Disclosure Nick Selby and Mark Lawson made the trade in and purchase of a new vehicle process streamlined and painless. Although car buying can be fraught with Nick Selby and Mark Lawson made the trade in and purchase of a new vehicle process streamlined and painless. Although car buying can be fraught with frustration and unknows, I did not have this experience in interactions with Nick and Mark, and Shockley staff. Special accommodations were made not only to view/assess my trade in, but also in finalizing the purchase. Mark did an exceptional job coordinating the online purchase of the vehicle, handling of documentation, and personally delivered vehicle all without necessitating visiting the dealership. These accommodations were critical ensuring personal safety in light of COCID 19 outbreak. Finally, I appreciated the full disclosure in writing of pricing of the new vehicle reflecting the final out the door pricing. I did have this positive experience in interaction with other Honda dealers. More

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Great Service! I have had wonderful service at Shockly Honda in Frederick MD ever since I bought my CRV there a number of years ago.. The Service Rep is terrific, al I have had wonderful service at Shockly Honda in Frederick MD ever since I bought my CRV there a number of years ago.. The Service Rep is terrific, always professional, knows his stuff, tries to save me money wherever he can. And he always has a smile, and greets me by name! I will be buying my next vehicle from them. It is so important to have a Service Dept you can trust. More

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10 K PM time for my 2016 CRV EX L Arrived for appointment today, was greeted and advised by Chris, Service was professional, prompt and friendly. I always have peace of mind knowing my Arrived for appointment today, was greeted and advised by Chris, Service was professional, prompt and friendly. I always have peace of mind knowing my CRV is maintained and inspected, as I am a serious commuter! Also, Shockley is always a great experience, with people you can rely on. Was checked out by Cindy after PM was done. Courteous and prompt as always! More

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Always outstanding service I always come back to Shockley Honda for service on the car I bought there. They do an excellent job keeping my car in good shape and they are friendl I always come back to Shockley Honda for service on the car I bought there. They do an excellent job keeping my car in good shape and they are friendly too. More

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Trustworthy and quick I totally trust Chris Drennan from Shockley Honda to have my car fixed with what is needed and nothing more! I tried other places but never felt confi I totally trust Chris Drennan from Shockley Honda to have my car fixed with what is needed and nothing more! I tried other places but never felt confident with anyone other than Chris. He's friendly, patient, and always able to squeeze me in during emergencies. I will not go anywhere else to attempt to save money because it always costs me more money in the end. I have been a customer for over 8 years and counting. More

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Tremendous and responsive service My Acura limped into the dealership with engine/transmission problems this week and Chris Drennan and his team took care of it within a day (without a My Acura limped into the dealership with engine/transmission problems this week and Chris Drennan and his team took care of it within a day (without an appointment) and it's running fine again. I always get responsive and professional treatment from Shockley employees. Totally satisfied. Over 20 years now. Chris is just incredible. More

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Strut New to area and our Honda Pilot required repairs to tire and strut. Repairs were performed and completed as promised. Our service representative was New to area and our Honda Pilot required repairs to tire and strut. Repairs were performed and completed as promised. Our service representative was Chris. The staff and the environment within the Service Dept was friendly, helpful and professional. We shall turn to Shockley Honda for all our future servicing needs. Thank you! More

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I love my Mommy Van! I have been a loyal Honda owner since my first car I had to share with my sister--a 1986 civic hatchback. In 2000, I bought my first car from Shockley I have been a loyal Honda owner since my first car I had to share with my sister--a 1986 civic hatchback. In 2000, I bought my first car from Shockley. It was an Accord and I had it for 10 years. In 2004, I my second son was born and quickly learned that the double stroller didn't fit so well in the trunk with groceries, so I decided to get a van for our main family vehicle. I LOVE having a van. It has taken us on family vacations and to many scout outings. The kids could quickly help me reconfigure the seats for bikes and camping gear. It drove my babies to preschool and through elementary school. Many trips were taken with the extended family along for the ride. Drive through Christmas light displays have been an annual favorite - You have to fill all 8 seats for that! And you can't miss car load night at the Frederick Fair--find a couple families to fill all 8 seats to get the most tickets for one price. We all have many fond memories of that van. Most recently, we used the van to move to our new house. You'd be amazed how much you can fit in the Odyssey when you take the second row seats out!!! 167,000 miles and still going strong. My boys are now 13 and almost 11. Today, I traded in my beloved mommy van. We now have a new mommy van to take us through the high school and college years. Coy Chaney has been our Shockley dealer of choice . He has seen our family grow and change over the years and we love working with him. He isn't going to pressure you to buy more than you can afford and is very knowledgeable about the vehicles. I also have had Shockley do all of my service. I've been very happy with the service provided over the past 20 years. The shuttle is very helpful for those days you are trying to get service and other things accomplished on the same day. The driver is great. Thank you Shockley! More

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This is my second Honda purchased from Shockley, my first one was 12 yrs old, when I had to purchase a new car. Shockley staff has always been helpful and courteous. one was 12 yrs old, when I had to purchase a new car. Shockley staff has always been helpful and courteous. More

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