Chris DeAngelis

Never again! Their service department is terrible! When you book an appointment, and it's confirmed, they deny receiving it, or claim that they cannot complete Their service department is terrible! When you book an appointment, and it's confirmed, they deny receiving it, or claim that they cannot complete the service More

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Extremely Disappointed with Hurd Auto Mall’s Service Department I have been bringing my truck to Hurd Auto Mall’s service department for years—mainly out of convenience due to its proximity to my hom Department I have been bringing my truck to Hurd Auto Mall’s service department for years—mainly out of convenience due to its proximity to my home. Unfortunately, that convenience is no longer enough to justify the continued lack of professionalism, accountability, and urgency I’ve experienced, especially during this most recent visit. I brought my truck in on July 1st for a rear brake replacement and to have the check engine light diagnosed. While they were quick to accept the work, over two weeks later, not even a basic diagnostic has been run. Every phone call I’ve made to follow up has resulted in the same vague response: “I don’t know when we’ll get to it,” or my personal favorite, “I want this truck done as bad as you,” which seems to be their go-to line. Despite their delays, I’ve received no proactive updates—only the information I’m able to get by calling repeatedly. When I ask about alternative transportation or a rental while I wait, I’m told I might qualify for one if the work is warranty-related—but they can’t determine that because they haven’t even looked at the truck. None of these complications or limitations were disclosed when I dropped the truck off. To make matters worse, last week I received a sales call from Hurd—they didn’t even realize my vehicle was in their shop—and were encouraging me to bring it in for service. The irony was beyond frustrating. This is not the first time I’ve had issues here. I’ve experienced multiple delays with repeat emissions-related warranty work, poor communication, and exaggerated pricing—such as being quoted $4,500 for a radiator repair that another shop (Midas) completed within two days for $1,250. After receiving yet another empty promise of an update (which never came), I’ve decided to pick up my vehicle and take my business to Tasca Buick GMC, who assured me they’d have an answer—whether routine or warranty—in just a few days. In short, if you value time, communication, or even basic customer service, I strongly recommend avoiding Hurd Auto Mall’s service department. My loyalty was based on location, but the continued disorganization and disregard for customers has made it clear: the inconvenience of going elsewhere is worth the peace of mind. More

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Just purchased a 2016 GMC Canyon, purchasing from Hurd was the best, very easy to work with, Joe and Chris, and my finance girl was awesome!! I highly recommend Hurd Group, they make you feel like you are was the best, very easy to work with, Joe and Chris, and my finance girl was awesome!! I highly recommend Hurd Group, they make you feel like you are the most important customer, no hassles and no pressure. More

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It took a few trial and error’s to find the right market mix; but sure enough Desiree and her the team found a way to make it happen AND Under Cost of where I could have been. Even with my rocky credit, Hur mix; but sure enough Desiree and her the team found a way to make it happen AND Under Cost of where I could have been. Even with my rocky credit, Hurd heard I had a need and Delivered! More

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Just read the last couple of reviews. Horrible customer service, sales managers need a reality check. I could be wrong (and I hope I was), but I saw smoke coming from one of the offices Horrible customer service, sales managers need a reality check. I could be wrong (and I hope I was), but I saw smoke coming from one of the offices... Would never go there or recommend going there. Bob was a great person to work with, but no one and nothing would make me want to go back and I won't! More

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Worst dealership in the state, make an appointment for service, they leave you hanging nothing ever in stock when you need it and they rotated bad tires because oh tires not in stock.. 4 other people in service, they leave you hanging nothing ever in stock when you need it and they rotated bad tires because oh tires not in stock.. 4 other people in the service center having problems managers did not care. Oil changes take 2 hours... NEVER AGAIN going there had the car taken off the lift and made an appointment with our mechanic to have the inspection done and tires replaced to keep it a few more months to purchase a new vehicle. I would give them ZERO stars ... They do not value their product or their customer service. They have changed over the years never had this problem when I owned my Hummer service was always great now service stinks! More

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