Chris Carapella

Nice time, Chris explained everything clearly and I felt like I understood everything that was going on. like I understood everything that was going on. More

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So this dealership has always been 100% professional caring kind respectful helpful and just all around number one in my book. I went in for a oil change and I was reminded that I had a warranty on my v caring kind respectful helpful and just all around number one in my book. I went in for a oil change and I was reminded that I had a warranty on my vehicle for something that I mentioned to the gentleman and now I'm saving over $2,000 because something was under warranty I thank you so much Subaru for being so kind and helpful and reminding me that what I'm having an issue with is covered thank you thank you thank you More

by kindnesswins591 Verified Customer Verified Customer

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I was welcomed and checked in. The car was ready in less than an hour. They even washed it. The car was ready in less than an hour. They even washed it. More

by LJERUE Verified Customer Verified Customer

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An excellent experience as always. The team at Ciocca Subaru in Pleasantville, NJ does not disappoint. The team at Ciocca Subaru in Pleasantville, NJ does not disappoint. More

by TERRIREESE Verified Customer Verified Customer

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They took care of everything. We got car washed, paired our phones, rotate tires etc. very pleased with our service We got car washed, paired our phones, rotate tires etc. very pleased with our service More

by Joan Breckley Verified Customer Verified Customer

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Chris was very nice and informative Chris was familiar with troubleshooting and making my service complete with troubleshooting and making my service complete More

by damicoraymond Verified Customer Verified Customer

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Great service at every step. From scheduling, to checking in (courtesy at every step)the explanations of what needed to be done to my car, to the comforts of the waiting area(gre From scheduling, to checking in (courtesy at every step)the explanations of what needed to be done to my car, to the comforts of the waiting area(great coffee machine). The service was completely covered by my warantee, Every step of the way 5 star service and courteous interaction with all of the staff. S truly five star experience, Don Parker More

by PASSTHEBONE1 Verified Customer Verified Customer

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Great team smooth process pleasant space lots of snacks car perfect when my service complete I love my car car perfect when my service complete I love my car More

by BOBTUMAS Verified Customer Verified Customer

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The worst service I have ever had there, and not sure if the correct things were done. I went in for a 60,000 mile service, and knew it would be pricey, which is fine if the service is good. However, simple the correct things were done. I went in for a 60,000 mile service, and knew it would be pricey, which is fine if the service is good. However, simple things weren’t done, which makes me question if anything was done. As I was driving home, I used a bit of washer fluid, and the light came on for low washer fluid. I spent $1300 for a service, and the washer fluid wasn’t even looked at or replaced? But on the check list, it says that it was inspected and at a good level, but it clearly wasn’t. The last time I was in, they measured my passenger right rear brake pads at 3mm and tried pressuring me to get them changed. I unfortunately didn’t have the time then, and figured I’d get them replaced at this visit if needed. When I came in to get my car, I asked about the brakes, and they stated they were okay this time but might need to be changed next time. And on the sheet, it didn’t have a measurement, it just said “yellow” mm. So were they okay and last time the customer service agent tried scamming me into getting new brakes before I needed them, or did they not look at the brakes this time? There was also no video sent this time by the mechanic which is usually done. And if this was a regular oil change, alright, things happen. But I spent $1300 with the assumption my car was being taken care of, and honestly I am questioning if anything was even done because of the points above. I am very agitated at this service if I can even call it that, and am debating whether or not I trust your business to ever take my car back and have it serviced there ever again More

by JAY.FELDMAN829 Verified Customer Verified Customer

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Chris and Don are very accommodating to customers. I am very , very happy with their service. I have been to other Subaru dealers and have never been treated so well. I will keep coming back. I am very , very happy with their service. I have been to other Subaru dealers and have never been treated so well. I will keep coming back. More

by Tigylily Verified Customer Verified Customer

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