Chris Bernicker

I wouldn’t refer anyone to Springfield Hyundai nor would I recommend anyone buy a Hyundai, they certainly do NOT stand behind their product. I can certainly see why they are one of the cheaper vehicles to I recommend anyone buy a Hyundai, they certainly do NOT stand behind their product. I can certainly see why they are one of the cheaper vehicles to buy because you get what you pay for. I recently had a problem with a seat and was totally floored that they didn’t stand behind their product and fix small tears in the uposlstry that should not have happened, this vehicle is a 2023 with only 20,000, there is no reason this happened except that the product is cheaply made. Again, extremely disappointed with Springfield Hyundai and Hyundai in general..should hav bought the Kia Sportage, that would be my recommendation to anyone! More

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Gene Saunders was able to work a deal with me and everyone were exceptionally courteous. everyone were exceptionally courteous. More

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horrible customer service , had a huge issue and they chose to give me the run around and not address the problem chose to give me the run around and not address the problem More

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This is an excellent Hyundai service location. The staff are friendly and helpful. Anthony and the General Manager Chris Bernicker look out for their customers and will go the extra mile to make The staff are friendly and helpful. Anthony and the General Manager Chris Bernicker look out for their customers and will go the extra mile to make sure you are satisfied with the workmanship and services. My engine went a couple of years ago, and I brought my car into this dealership. They had a new engine installed quickly. This shop does honest work and does not overcharge. Keep up the good work guys and girls! More

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GM Chris at Springfield Hyundai emailed and texted that they wanted to buy our 2009 Elantra. Arrived for the inspection visit and Curtis was assigned to me. Long story short they declined to buy the car they wanted to buy our 2009 Elantra. Arrived for the inspection visit and Curtis was assigned to me. Long story short they declined to buy the car citing "$3000 in damages" that were "more than the car is worth". The car was exclusively serviced at Springfield Hyundai since 2011 and long had a right rear panel dent when inspected there in 2020, 2021, and 2022. This certainly would have been in the service records if for no other reason to absolve the service department of any blame. Instead of the elderly owner getting a fair and competitive price for her car she learned that it had no value. Quite a change from the July 2022 inspection when the comment was, "Your car is in great mechanical shape for its age!" Incredibly disappointed and a good business relationship was ruined. If a car's age and known body condition made it ineligible for purchase why keep asking if it is for sale? Nobody should have had an experience like that. More

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My started smoking so I brought it in to be seen to find out what was wrong. This man out of nowhere said GET THAT S####out here it stinks. Now if I had said what I to say they would have told me leave or c out what was wrong. This man out of nowhere said GET THAT S####out here it stinks. Now if I had said what I to say they would have told me leave or called the police. Your employees reflect your business he doesn't need to work there if he can't do better than this. Especially when it was unprovoked. More

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A top-notch experience at Springfield Hyundai Chris, A top-notch experience at Springfield Hyundai Chris, Jack, and KEITH are absolutely AWESOME! After an exhaustive search and being told over and ove A top-notch experience at Springfield Hyundai Chris, Jack, and KEITH are absolutely AWESOME! After an exhaustive search and being told over and over “That SUV is just not available so how about this one?” Keith found my exact SUV and had it on his lot in about 6 HOURS. He comes in early, he’s flexible and patient, and his knowledge of ALL vehicles is amazing!! Thrilled to join your family More

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Best dealership I’ve dealt with personal I highly recommend Hyundai's if you come here & want things done right see Chris the GM never disappoints! recommend Hyundai's if you come here & want things done right see Chris the GM never disappoints! More

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I got completely ripped off they took my vehicle as a down payment and 45 days later after they sold it said I was denied and needed to return the vehicle but never received my truck back on top of being down payment and 45 days later after they sold it said I was denied and needed to return the vehicle but never received my truck back on top of being charged mileage detailing and the monthly payment More

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I broke my fuel door completely my fault however the team here took great care of me thank you Chris Bernicker for splitting the cost! here took great care of me thank you Chris Bernicker for splitting the cost! More

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