Chris Barker

We are in a living nightmare dealing with this dealership right now. They had our Sportage since May to replace the engine under our extended warranty. The car was there for MONTHS and not once did Chaley or right now. They had our Sportage since May to replace the engine under our extended warranty. The car was there for MONTHS and not once did Chaley or any other service employee provide an update unless we called repeatedly. They also never answer the phone but just always text back. We had our car for one week before there was another catastrophic failure and we had to get it towed back. After having it for several weeks we finally got through to a service manager who claimed to have no knowledge we had the extended warranty even though our car was there for MONTHS! Repeated promises to expedite things have been absolute lies and we still have NO idea when we will get our car back. Today we are filing a complaint with the BBB and I guess retaining legal help? This is absolutely insane, we just want our car fixed and have been VERY patient. More

Report | Print

Klaryssa was one of the best sales person I have worked with. Not only did she get me the best deal but she got me in and out. Klaryssa was easy to talk to and she knows her cars go see her for your car ne with. Not only did she get me the best deal but she got me in and out. Klaryssa was easy to talk to and she knows her cars go see her for your car needs. Thanks again Klaryssa keep being great! More

Report | Print

The service department is lacking on customer service it should not take two or three hours to change oil. should not take two or three hours to change oil. More

Report | Print

The service department here was amazing. They were able to get my oil change, tire rotation, and brake pads all done very quickly. Thanks to the entire Kia of Fishers service team! to get my oil change, tire rotation, and brake pads all done very quickly. Thanks to the entire Kia of Fishers service team! More

Report | Print

Kevin C and Daniel W helped me buy a used 2018 chevy cruze they helped out and were great but the financing wasn't done as i was told before i had even got there and had to sit 2 1/2 hiours and they wer cruze they helped out and were great but the financing wasn't done as i was told before i had even got there and had to sit 2 1/2 hiours and they were told 3 times no warranty at the end there was a warranty, had too be removed again more time wasted was not happy at all More

Report | Print

Awesome job. Our salesperson Klaryssa did a fantastic job. No high pressure or hidden tactics. Everything up front and low key. Love the car! Car perfect on delivery! job. No high pressure or hidden tactics. Everything up front and low key. Love the car! Car perfect on delivery! More

Report | Print

I stopped to get my oil changed and tires rotated and I was in and out in 22 minutes!! I had some free popcorn and spoke with a couple of managers and their customer service was awesome! Def going to be de was in and out in 22 minutes!! I had some free popcorn and spoke with a couple of managers and their customer service was awesome! Def going to be dealing with them again! Thank you for a great experience. Mike Miller More

Report | Print

Terrible to deal with. Bought vehicle in Feb 2020 brought back in to check a noise and they wouldn't check it out cause said it would be under warranty. Brought to another dealership and they said t brought back in to check a noise and they wouldn't check it out cause said it would be under warranty. Brought to another dealership and they said this should have been fixed before selling car. Also failed to tell me until I did all paperwork that there was only one key. Place is a joke and would never recommend to anyone. Wish I could give less than a star More

Report | Print

I am surprised of the high rating received for their service department. I purchased my second Kia here in 2016. Unfortunately, I have had bad experiences most of the time. The latest was that my car ne service department. I purchased my second Kia here in 2016. Unfortunately, I have had bad experiences most of the time. The latest was that my car needed a part due to a warning light showing up on my dashboard. I took it in on a Wednesday and was told that the part would be coming in on Monday or Tuesday. It is now Thursday, and I have yet to hear from them.The worst is that I have been calling their service department for the past 2 days and the phone just rings, and no message can be left. Today, I called and told the operator my situation as I asked to speak with a manager. I was transfered and again no answer, but fortunately this time I was able to leave a message. So far I have not been able to drive my car for more than a week. I have a compromised immune system and don't want to go in without an appointment. I usually wait for hours, as I have done so in the past. Last year I took in my car for a recall. As it was being serviced the mechanic broke a part in the interior of my car and they did not have that part at the time to replace it. It was placed on order. I had to drive for 6 months without interior lights because I never received a call back, nor had my messages returned. I finally had to go in personally to resolve the issue. Don't get me wrong, the staff are very friendly, but obviously overworked or understaffed or probably both. Now it's a waiting game to see if I hear from them. More

Report | Print

Ty is the consummate service oriented salesperson. He has worked with us tirelessly on ending our lease and figuring out what our next move is! A delight to work with!! has worked with us tirelessly on ending our lease and figuring out what our next move is! A delight to work with!! More

Report | Print