Chris Ballard

Shawn Kahn was very helpful and understanding in helping me purchase my Escape. Shawn and Johnny Vines were patient with me throughout the process of buying my vehicle. Only concern I had was getting my me purchase my Escape. Shawn and Johnny Vines were patient with me throughout the process of buying my vehicle. Only concern I had was getting my refund on my service contract with Triton on my traded in vehicle. I was told it would take 4-6 weeks was understandable. however, they hadn't even processed the cancellation at week 8! After calling 2 finance officers and getting no response after leaving messages, I called Chris Ballard Finance Director. He followed up with me and was able to get my request processed. I received my refund within 10 days. More

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I have done dozens upon dozens of transactions with Sam Park (not this location!) and over 600 overall. I did a phone deal with Johnny Vines (New Car Sales Mgr.) for a close friend from Mississippi and it Park (not this location!) and over 600 overall. I did a phone deal with Johnny Vines (New Car Sales Mgr.) for a close friend from Mississippi and it was a smooth deal until Chris Ballard did the deal paperwork in F&I. The deal over-estimated out of state TT&L by about $800. I phoned him to tell him there was a mistake in the refund because my friend was charged $225 in Doc Fee and then a 2nd undisclosed fee by the 3rd party vendor who did the out of state registration. Their 3rd party fee was $267 plus dealers doc fee of $225. The dealer charged $225 for Doc Fee, subs it out to a 3rd party to do their work and then wants her to pay the subs fee, too. Chris was argumentative, rude and refused to issue the refund. It is illegal to charge any fees no on the buyer's order. I will simply file a small claims suit on her behalf tomorrow and a complaint with the DMV. A good dealer can become a bad one with people breaking the law. More

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Pros: Got a great deal and happy with purchase. Made it easy to handle the deal over email/phone so I don't have to come into dealership. Kim was very courteous/friendly and easy to work with. Made it easy to handle the deal over email/phone so I don't have to come into dealership. Kim was very courteous/friendly and easy to work with. Cons: Kim wasn't the best at replying to texts which I understand some people prefer phone convo as preferred method of communication. Few times I was completely ghosted after sending him a text. Direct phone calls work great for some but I (like most people in this modern age) am the type that prefers email text/email correspondence to help keep track and convenient response. Additionally, while this may have been a simple mistake, the finance team wrote up my contract incorrectly and overcharged me by thousands. It took many phone calls to explain that I am being over charged and they reluctantly fixed it. I'll give them benefit of the doubt that it was a mistake but the fact that I had to speak to 3 different people about how their math was wrong and their reluctance to accept their mistake made me wonder if they were trying to pull a fast one on me. In the end, the only thing matters is if I got a good car at a good price- which I did so I'll give them 4 stars instead of 3. More

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I only will buy from Five Star Ford of Dallas thanks to the amazing service and my top notch Salesman Joe Crawford! They always make me feel like family at the dealership and I know I’m getting the best qu the amazing service and my top notch Salesman Joe Crawford! They always make me feel like family at the dealership and I know I’m getting the best quality service and vehicles! I love my Five Star Performance RTR Spec 3 Mustang GT Premium and can’t wait to tell everyone where to get their own performance Ford vehicle! More

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