Chris Ballard

Pros: Got a great deal and happy with purchase. Made it easy to handle the deal over email/phone so I don't have to come into dealership. Kim was very courteous/friendly and easy to work with. Made it easy to handle the deal over email/phone so I don't have to come into dealership. Kim was very courteous/friendly and easy to work with. Cons: Kim wasn't the best at replying to texts which I understand some people prefer phone convo as preferred method of communication. Few times I was completely ghosted after sending him a text. Direct phone calls work great for some but I (like most people in this modern age) am the type that prefers email text/email correspondence to help keep track and convenient response. Additionally, while this may have been a simple mistake, the finance team wrote up my contract incorrectly and overcharged me by thousands. It took many phone calls to explain that I am being over charged and they reluctantly fixed it. I'll give them benefit of the doubt that it was a mistake but the fact that I had to speak to 3 different people about how their math was wrong and their reluctance to accept their mistake made me wonder if they were trying to pull a fast one on me. In the end, the only thing matters is if I got a good car at a good price- which I did so I'll give them 4 stars instead of 3. More

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I only will buy from Five Star Ford of Dallas thanks to the amazing service and my top notch Salesman Joe Crawford! They always make me feel like family at the dealership and I know I’m getting the best qu the amazing service and my top notch Salesman Joe Crawford! They always make me feel like family at the dealership and I know I’m getting the best quality service and vehicles! I love my Five Star Performance RTR Spec 3 Mustang GT Premium and can’t wait to tell everyone where to get their own performance Ford vehicle! More

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