Chris Alston

Honda doesn’t have parts to repair the cars they sell! !! They can’t fix anything!!! !! They can’t fix anything!!! More

Report | Print

Great Customer Service It was a great experience coming to Midlands Honda on Killian Road. Chris Alston provided top notch service and was very knowledgeable on the care I It was a great experience coming to Midlands Honda on Killian Road. Chris Alston provided top notch service and was very knowledgeable on the care I test drove. I am a true fan of this dealership. More

Report | Print

Awful experience I went In looking at a c r v Marcus was awful his additude was so rude i wouldn't recommend them for anyone . So your self a favor stay away. I went In looking at a c r v Marcus was awful his additude was so rude i wouldn't recommend them for anyone . So your self a favor stay away. More

Report | Print

Sales person The sales person Forrest was very professional polite and very helpful knowledgeable friendly went out of his way to make sure all paperwork and we we The sales person Forrest was very professional polite and very helpful knowledgeable friendly went out of his way to make sure all paperwork and we were pleased with our purchase More

Report | Print

Lease I'd like to first point out that I distaste giving bad reviews or complaints about a company or its staff however, in this situation I'm obligated to I'd like to first point out that I distaste giving bad reviews or complaints about a company or its staff however, in this situation I'm obligated to do so. I have been going to the dealership since March trying to resolve this matter. The staff has been apologetic about the incident that has happened to us with Steven Goldstein. I’d to thank in advance Chris Brown, Chris Alston, and Claudette Green for trying to assist me in this matter and other staff members who were very helpful, and kind. We leased a Honda Civic from Yonkers, New York in 2015. During the life of the lease I moved to Columbia, South Carolina and took the car with me. Around a couple of months before the lease was about to expire my mother and I went to the Honda dealership closest to my residence, Midland Honda, where we met Mr. Goldstein. I went over the miles on the car so our intention from the beginning was to purchase the car instead of leasing a new one. We explained the situation to Mr. Goldstein over and over, and he insisted that the best option was to lease a new car and any payment left over and the mile overage in the old car would be taken care of by them. We asked Mr. Goldstein many times to give us the cost for the 2015 Honda Civic, he refused and kept saying a new lease car is our best option. He stated the last payment in the old car is covered. Ultimately closing out the old lease not owing anything. Mr. Goldstein said, “He only needed $300.00 for the new lease and that’s it”. He stated to us that we had nothing to worry about. As a result we thought we closed for the old lease and started the new lease (2017 Honda Civic EX). I will like to point out that my mother and I combined have been a customer for Honda Financial Services for more than 20 years. We have been leasing Honda cars for a long time. We are responsible individuals, who will not get into a deal if we are not be able to pay for it. My mom's credit score was over 800 points until Honda Financial Services reported that she owes over $3,000.00 for the 2015 Honda Civic for going over the miles plus two monthly payments left. My mother is currently in her fourth consecutive lease with Honda, and I’m in my third consecutive lease and we have never paid anything after getting into a new lease. Our dealership in New York made sure that we did not get a bill after returning a vehicle, so we believed Mr. Goldstein was doing the same for us. He repeatedly told us that we had nothing to worry about. Big mistake believing his words. We were recently contacted by Honda Financial Services stating we owe over $3000 on the old lease (2015 Honda Civic). If we would have known that we owed mileage on the car we would have kept it as originally planned, this is exactly what we wanted to avoid in the first place. Hence the reason we explained to Mr. Goldstein we wanted to keep the car and asked for the cost. Again, he reassured us we didn't owe anything for overage in miles and refused to give us the cost of the car. He insisted a new lease was a better option. We have been constant communication with Honda Financial Services for months now, explaining the situation. We gave them Mr. Goldstein’s name and contact information many times, and Honda Financial Services told us they have contacted Mr. Goldstein many times, but he has not returned their calls. Mr. Goldstein told me in my recent visit with my mom over the phone “this is the first time I heard about it”. At first he didn't remember me, my mother or our interaction with him. Once I explained the entire conversation all of the sudden he started to vaguely remember us. He refused to take any accountability for his actions and pretended he wanted to help us resolve this matter. Another issue that arouse recently regarding my old lease is that we were supposed to meet Ms. Claudette Green, Senior Sales Consultant in the Leasing Department at Midlands Honda to close out the old lease before entering a new lease. Not only was my old lease not properly closed out, we never met Ms. Green and never signed the proper documents to close the lease. Mr. Goldstein never informed us we had to meet with Ms. Green and follow proper procedure in closing the old lease. If we would have met Ms. Green, we would have known about the fees and I am sure we would have kept the old car. Honda Financial Services called Ms. Green several times regarding our old lease, but because we never met with Ms. Green, she didn't have proper paperwork for our old car, as a result Ms. Green was not able to provide them any information about our old lease let alone help us with this issue. I waited over a month for new plates and registration. The entire experience was unnecessary, extremely lengthy and disorganized. Please note my husband recorded the conversation regarding our transaction January 13, 2018. We have proof that our complaint is legit. The old car was returned January 2018, since Midlands Honda didn't purchase the vehicle or wanted to keep it. Honda picked up the vehicle sometime in March. So, ultimately there were additional mileage added to our bill that I did not use. The purpose of this letter is to make the dealership aware of our terrible experience and to help other potential customers avoid this situation from happening to them. We were at the dealership for over 5 hours. I don't understand why the proper process was not followed. The only purpose of Mr. Goldstein from the beginning was to raise his sales at our expenses. He mislead us and lied leaving us with a $3,077.66 bill for us to pay to Honda Financial Services. More

Report | Print

Experience with buying from claudette green and john brown. My experience with claudette green and john brown was amazing very professional and gave me everything i asked for recommended highly for anyone look My experience with claudette green and john brown was amazing very professional and gave me everything i asked for recommended highly for anyone looking to purchase a new vehicle More

Report | Print

Mr. Christopher I am willing to pay for awesome service and Mr. Christopher Graham made my experience fantastic at Midlands Honda! I was so pleased with his service t I am willing to pay for awesome service and Mr. Christopher Graham made my experience fantastic at Midlands Honda! I was so pleased with his service that I brought my friend back 2 days later to purchase a vehicle. Chris made sure every detail was taken care of. All I had to do was show up. He is first class. I never felt pressure from him to make any decision. He went above and beyond to accommodate me. More

Report | Print

My great experience at Honda. From the time I walked into the door everyone was great and very professional! This included Michael Wilson at the sales level and Christopher the fin From the time I walked into the door everyone was great and very professional! This included Michael Wilson at the sales level and Christopher the financial person at the end! More

Report | Print

Great experience with Christopher at Midlands Honda. They are truly amazing and Chris went out of his way to get me into a great new car. Great customer service and they treat you like a family. I would They are truly amazing and Chris went out of his way to get me into a great new car. Great customer service and they treat you like a family. I would recommend anyone to buy a car. More

Report | Print

Highly Recommended! In spite of a terrible experience the day prior, this turned out to be the best car buying experience ever!!!!! I recommend Matthew Randall and Chris In spite of a terrible experience the day prior, this turned out to be the best car buying experience ever!!!!! I recommend Matthew Randall and Chris Alston for your next buying experience. Both were very professional, courteous, and knowledgeable. They both went above the call to show Midlands Honda was not and is not what I had encountered the day prior. The atmosphere they provided was very welcoming and all seemed to be willing to help. The outpouring support I received was something I will remember for a lifetime. Special thanks to Madison and Claude. I highly recommend giving Midlands Honda a try. More

Report | Print