Chelsea Lawrence

Quick and efficient and was done before time expectation friendly staff will be back definitely friendly staff will be back definitely More

by CMD7803 Verified Customer Verified Customer

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I set an appointment for my 20K mile, car doc service. I got there a little early, and they got me right in and right out. While a waited I had a couple of cups of fresh coffee, and watched the service I got there a little early, and they got me right in and right out. While a waited I had a couple of cups of fresh coffee, and watched the service guys working on my car. The service department went over my vehicle report with me before I left. Everyone there is very nice and professional. More

by T Verified Customer Verified Customer

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Nissan in Dickson were very prompt in taking my car in for engine light was on. Thanks to Nissan they immediately tested my car and I was back on the road. Thanks to everyone there. for engine light was on. Thanks to Nissan they immediately tested my car and I was back on the road. Thanks to everyone there. More

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I recently had my car in for the routine oil change, tire rotation, general mileage service check. They did such a great job! Very prompt, asked me if they could do the in cabin filter change and other thi rotation, general mileage service check. They did such a great job! Very prompt, asked me if they could do the in cabin filter change and other things that I would need to get done on my next visit. I really appreciated that as I drive two hours to Dickson Nissan to get service and maintenance done. I love seeing the familiar faces..I hope they always stay helpful and friendly and like everywhere else, it's not easy during this pandemic as it's stressful for everyone. . Thank you again! More

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Amazing customer service They are always so nice, and get me in and out in a timely matter. They also offer shuttle services in case of long wait times (which is rare). They a They are always so nice, and get me in and out in a timely matter. They also offer shuttle services in case of long wait times (which is rare). They are super helpful, and they all have the best customer service skills. 5 stars from me! Hit my girl Chelsea Lawrence up if you need anything! She is great! More

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AMAZING SERVICE AND STAFF WHO TREAT YOU LIKE FAMILY We are always amazed and the professionalism and quality of service we receive for our 2016 Nissan Altima. Service always begins on time or earlier an We are always amazed and the professionalism and quality of service we receive for our 2016 Nissan Altima. Service always begins on time or earlier and we enjoy waiting in the comfortable waiting area, while eating the free popcorn. Staff are always so friendly and helpful, making sure we have everything we need to be comfortable during our wait. Appointments are always scheduled to meet our available times. Chelsea is always pleasant and helpful when checking in at the service department. Norb always makes us feel like royalty, collecting us form the waiting area and escorting us to our newly washed car. Victory Nissan West in Dickson, TN is our favorite Nissan dealership. We love them! Gay Davis More

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Do not recommend Bent both of my side skirts on the lift. They’re replacing both but 2 weeks later they only have one in and not the other. After oil change I now have Bent both of my side skirts on the lift. They’re replacing both but 2 weeks later they only have one in and not the other. After oil change I now have a oil leak that they can’t find. The inspection check list was “pencil whipped”. Contacted general manager and no response. More

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Perfect Chelsea was as nice and commending as she could be a great asset to your business!!! I would definitely recommend anyone to come to Victory and do b Chelsea was as nice and commending as she could be a great asset to your business!!! I would definitely recommend anyone to come to Victory and do business with Chelsea great visit!!! More

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Always a positive experience Great experience at the Nissan dealer /service center in Dickson TN. Staff is always friendly and courteous. I appreciated their understanding on my l Great experience at the Nissan dealer /service center in Dickson TN. Staff is always friendly and courteous. I appreciated their understanding on my last maintenance trip in, I called as I was a few minutes late, with road construction and they were very kind and assured me they would take care of my car servicing. No problem. Great attitudes there! Very happy I purchased my car at Victory Nissan, Dickson TN. More

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Horrible service department Scheduled an appointment for service on a company vehicle and gave them our account information (nation wide fleet management company), everything was Scheduled an appointment for service on a company vehicle and gave them our account information (nation wide fleet management company), everything was set. When I showed up the lady in the service department was rude and down right lazy. She refused to even look up my scheduled appointment and kept saying I have never heard of that company. I gave her the phone number for the company and she said that I would need to pay for the services and have even them reimburse me later. Another employee that was watching apologized after I walked out and stated that he sees this happen with her frequently and the service manager does nothing about it. A manager from the company came in to try and fix it, they said they would get everything set up and give him a call in the morning. No call the next morning or at all. Why would a service department turn down services for a fleet of Nissan trucks? The lady that works as a service advisor needs to find a new line of work, someshing that does not require interaction with people or services. She wasted personal time company time and money for all parties involved. More

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