Chelsea Lawrence
Chelsea Lawrence at Victory Nissan of Dickson

Chelsea Lawrence

Service Advisor

Victory Nissan of Dickson

2219 Highway 46 South
Dickson, TN 37055

5.0
34 Reviews
5.0

34 Reviews

Write a Review

Dealership Experience

11 yrs, 4 mos

Industry Experience

11 yrs, 4 mos

Languages Spoken

Dutch Dutch

English English

34 Reviews of Chelsea Lawrence

March 25, 2025

Dealership Rating
Employee Rating

My service was very good! Fast efficient-made me fell comfortable, I will be back . More

by rbrdlv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2025

Victory Nissan of Dickson responded

Rbrdlv, thank you for your kind review; we are happy to pass along your comments to the team here at Victory Nissan Of Dickson! Thanks again for the recommendation, and have an amazing day! Ashley Compton OLM/Service Concierge Victory Nissan Dickson

March 08, 2025

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Employee Rating

Our service was amazing. She’s is very good at her job. Will go to her ever time no one else. More

by RTIDWELL0
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Ladd

Mar 12, 2025

Victory Nissan of Dickson responded

Rtidwell0, we're happy you found our staff to be so supportive during your experience here at Victory Nissan Of Dickson. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Victory Nissan Of Dickson! See you next time and have a wonderful week! Ashley Compton OLM/Service Concierge Victory Nissan Dickson

February 28, 2025

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Employee Rating

This was my first service at this location. Service rep was very nice. I waited and the service did not take a very long time to complete. My only issue/complaint/disappointment was that when I More

by mary_womack
Service Time
Recommend Dealer
Yes
Mar 06, 2025

Victory Nissan of Dickson responded

Hello Mary_womack, thank you; we appreciate your feedback! We are very pleased to hear your first service with us excellent! We sincerely apologize for not being able to provide the fullest experience we would like to because our car wash has been down awhile due to discontinued parts. Thank you for taking the time to provide honest feedback. See you next time and have a wonderful week! Ashley Compton OLM/Service Concierge Victory Nissan Dickson

February 20, 2025

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Excellent Service! I received my vehicle much sooner than expected after repairs. The young lady at the front desk was very helpful and professional, sorry I cannot rem More

by CASTILLOWROY
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Service Communication
Recommend Dealer
Yes
Feb 23, 2025

Victory Nissan of Dickson responded

Castillowroy, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Victory Nissan Of Dickson! Ashley Compton OLM/Service Concierge Victory Nissan Dickson

February 07, 2025

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Service Department people are awesome! Took the time to answer my questions and concerns. Great experience. More

by Goodtoknow
Service Price Transparency
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Recommend Dealer
Yes
Feb 12, 2025

Victory Nissan of Dickson responded

Hi Goodtoknow, we are very happy to have provided you with such a positive experience, and that you found our Service team dedicated to making sure your questions and concerns were addressed to your satisfaction. Thank you for taking the time to share your experience and high rating! See you next time and have a wonderful week! Ashley Compton OLM/Service Concierge Victory Nissan Dickson

February 02, 2025

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Good service, just disappointed something was missing from our keychain once vehicle was picked up after service. More

by Angela shewmaker
Service Price Transparency
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Service Communication
Recommend Dealer
No
Feb 12, 2025

Victory Nissan of Dickson responded

Hi Angela Shewmaker, we regret to hear that you are displeased with part of your recent experience with us. We will of course still keep an eye out for what you informed us was missing from your keychain, with the hopes that eventually it can be located and returned to you. Thank you for taking the time to provide honest feedback. See you next time and have a wonderful week! Ashley Compton OLM/Service Concierge Victory Nissan Dickson

January 29, 2025

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The service department folks are wonderful. Worked with me on what service my truck needed and took care of it in a timely manner. Getting service at Victory has always been an easy and pleasan More

by TOESINTHEWATER6062
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 11, 2025

Victory Nissan of Dickson responded

Toesinthewater6062, thank you for your kind words and this wonderful review! We are delighted to hear of your wonderful experience with our team! Thank you for taking the time to let us know how we did. We look forward to your next visit! Have a wonderful weekend! Ashley Compton OLM/Service Concierge Victory Nissan Dickson

January 19, 2025

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They do a good job but this time my appointment was at 2pm, my car finally made it back there at 3pm, and got done at 345pm, I made it there at 140pm it is usually much better, and faster More

by charnocklove
Service Price Transparency
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Recommend Dealer
Yes
Jan 21, 2025

Victory Nissan of Dickson responded

Charnocklove, we really appreciate your feedback! We apologize that you experienced a longer than normal wait time, and sincerely hope that your next visit with us is the top notch service visit that we strive to provide our customers every time. Thank you for taking the time to let us know how we did. See you next time and have a wonderful week! Ashley Compton OLM/Service Concierge Victory Nissan Dickson

January 10, 2025

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Employee Rating

Yesterday had the multiply point inspection, had a flat tire on the way home. Went through all that hassel just to find out the valve was loose inside valve stem, WOW how do you like that for the multip More

by mikecarden
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Jan 14, 2025

Victory Nissan of Dickson responded

Mikecarden, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please don't hesitate to reach out if there's anything additional we can do for you. Ashley Compton OLM/Service Concierge Victory Nissan Dickson

January 09, 2025

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Employee Rating

Great customer service , keep time as promised and get the job done on time I am happy with the services More

by JOHNNYMUTHTAING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Daugherty

Jan 10, 2025

Victory Nissan of Dickson responded

Hi Johnnymuthtaing, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day! Ashley Compton OLM/Service Concierge Victory Nissan Dickson

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