Che Bess

The dealership was very clean and the manager Jose Roman was very nice to me and my sales rep Che BESS as always been so nice and courteous to me. was very nice to me and my sales rep Che BESS as always been so nice and courteous to me. More

Report | Print

I just purchased a vehicle here and am so glad I found the car, but had a horrible customer experience. The car I wanted was tough to find, so I drove 90 minutes each way to test drive it. We were told th the car, but had a horrible customer experience. The car I wanted was tough to find, so I drove 90 minutes each way to test drive it. We were told that we would be able to put the car on a lift to inspect underneath, but when we got there at our scheduled time, we were then informed that the mechanics had already left for the day and the bay was closed. When we later expressed concern about a noise in the front end, we were told it could be addressed by the remaining manufacturer’s warranty, which still had about a year on it; after we paid our down payment and went to sign final docs, though, we were told that there was no remaining warranty and we should purchase warranty from them. Salesman said he had been “guessing” that there was a year left on manufacturer’s. Brian, the man who seemed to be in charge of upgrade sales and paperwork, was extremely condescending, especially when we expressed frustration over being misled about the warranty; he asked why we would drive 90 minutes out here and then pass on the car because of a warranty we didn’t even initially know it had. I explained that we had heard a noise in the car and weren’t able to use the lift we reserved to check it out and asked if he could understand how that makes the manufacturers warranty an important factor, to which he responded, “No, not really.” We did end up having 3 months of warranty left to get the noise addressed and did purchase the car, but our business didn’t seem to have any value to the staff and we were repeatedly misled and brushed off. If I had the option to get that car elsewhere I absolutely would have, and I recommend anyone with the option to shop somewhere else do so More

Report | Print

I had good experience at castle gmc dealership on I had good experience at castle gmc dealership on 1/13/20 until i signed on the dotted lines. When i test drove the 2017 dodge ram pickup that i b I had good experience at castle gmc dealership on 1/13/20 until i signed on the dotted lines. When i test drove the 2017 dodge ram pickup that i bought that day. the trucks gas gage was reading on empty and the sales man Che said that he will fill the tank up if i bought the truck and i did but when i left they only filled it up to a half of tank so i didn't appreciate Che saying one thing and i get another. Also after the test drive my wife asked Che if there was a second key and of course we didn't get an answer till we had signed all the paperwork and we were ready to leave when we were told that there is no 2nd key and that we can just buy one at a dodge dealership. I know that these issues might seem minuscule and petty but the key cost about $300 and the gas thing really irks me. I was down $350 extra before i left the dealership, so make sure that you get everything on paper before you sign on the dotted line. And "GM" Mr. Owens it would've been nice if you could've responded to my email instead of ignoring it. More

Report | Print

Happy with the sales department I worked with Che.He was personable and easy to work with. The price negotiating with the sales manger went smoothly and was fair.The reason for a 3 s I worked with Che.He was personable and easy to work with. The price negotiating with the sales manger went smoothly and was fair.The reason for a 3 star rating was the finance department. Apparently I had someone filling in for the finance manager who was on vacation. The person tried to pull the vin number etching scam saying it's done on all their cars and listed $399 on the bill of sale. Didn’t ask if I wanted it or not. Don’t fall for it! A vin etching kit can be purchased on Amazon for $18. More

Report | Print

Go for what you want Had a good time picking out my vehicle. Everyone was helpful and friendly. Place is cleanly, inviting, and approachable. Good service with a customer Had a good time picking out my vehicle. Everyone was helpful and friendly. Place is cleanly, inviting, and approachable. Good service with a customer based approach. More

Report | Print

Great people to work with , friendly and always fair on pricing. Corey the manager and Che the salesman both made sure we were happy with our purchase and our experience. , friendly and always fair on pricing. Corey the manager and Che the salesman both made sure we were happy with our purchase and our experience. More

Report | Print

No movement I brought car in stating 2 lights are on engine and traction. when I left about 20 mins later same thing so now I have to lose time at work and pay f I brought car in stating 2 lights are on engine and traction. when I left about 20 mins later same thing so now I have to lose time at work and pay for another visit More

by yolandacatledge Verified Customer Verified Customer

Report | Print

Amazing! I've purchased and leased 4 vehicles from these guys. Obviously they are doing something right! Che and Corey have ALWAYS looked out for me and even w I've purchased and leased 4 vehicles from these guys. Obviously they are doing something right! Che and Corey have ALWAYS looked out for me and even when I have questions or issues I can always go to them and get the help I need. They are amazing and will do everything they can to help. I appreciate them because they've always taken great care of me and they still speak when they see me in for service. Thank you guys. More

Report | Print

A dealer you'll come back to. Castle Buick GMC treats all customers like they are part of a large family and they stay in touch after the purchase of a vehicle.. Castle Buick GMC treats all customers like they are part of a large family and they stay in touch after the purchase of a vehicle.. More

Report | Print

Superior Customer Service from a Great Local Dealership! Castle Buick GMC of North Riverside is committed to GREAT CUSTOMER EXPERIENCES! If your looking to Purchase/Service a Vehicle this is THE BEST PLACE, Castle Buick GMC of North Riverside is committed to GREAT CUSTOMER EXPERIENCES! If your looking to Purchase/Service a Vehicle this is THE BEST PLACE, from Management/Vehicle Service Team! Committed toContinued Customer Service with a SMILE! Thanks for being the Best Choice for our Community! Together Everyone Achieve More. # TEAM More

by OBEDA01 Verified Customer Verified Customer

Report | Print