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Burnsville Toyota

Burnsville, MN

4.4
1,502 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,502 Reviews of Burnsville Toyota

June 26, 2024

Usually great, friendly service. More spendy than other places, but usually worth it. However, this time, the primary reason for the visit was an overall safety check before going on More

by ejroufs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Najera
June 26, 2024

The service and technicans are very good, honest and through. It is also very fast. More

by 10APIEW25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
June 26, 2024

This service center has always been professional, friendly, and informative over the many years I have been there. I trust them. More

by wouds001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
June 25, 2024

You are awesome! Thank you so much for your prompt service! Have a nice day! More

by OLGA.MALASHENKO64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Jun 26, 2024 -

Burnsville Toyota responded

Thank you for your kind words and for choosing Burnsville Toyota, we appreciate your positive feedback! We're glad to hear that you had a great experience with our prompt service. Have a fantastic day! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 25, 2024

Although I had an appointment for service, because they were very busy, it took an hour and a half for a tire rotation/check up. Next time I will drop the car off so I don't have to wait there. But happy More

by reitmeier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Jun 26, 2024 -

Burnsville Toyota responded

Thank you for the review and for choosing Burnsville Toyota for your service needs. We understand your concerns about the wait time and appreciate your feedback. Please feel free to reach out to me so I can ensure a smoother experience for you next time. We look forward to serving you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 25, 2024

Tyler was helpful in putting on my license plate and attempted to resolve my application error. Unfortunately, he was unable to resolve issue. Then sent me to service and 45 min later issue was resolved More

by Johnmichaelmacdonald46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Mike Peterson
Jun 26, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota and for sharing your experience with us, John. I'm glad to hear that Tyler was helpful initially, and I appreciate you letting us know about the issue with your application error. Please reach out to me if there is anything else I can assist you with. I appreciate your feedback and hope to see you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 25, 2024

A simple tire rotation for 15000 Mike service took 1. 5 hours. My service notes had note that I said I had a tire losing air. I did not say that. I was told I had a nail in tire and I paid for repair. I n More

by lhunter772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Johnston
Jun 26, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with Burnsville Toyota's service department. We understand the issues you've mentioned and value your feedback. Please reach out to me directly so I can address your concerns and ensure a more efficient and transparent service experience in the future. Your feedback is essential in helping us improve our services. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 23, 2024

I scheduled an appointment for tire rotation and oil change and it took 1.5 hours!? Jiffy lube can do it in 15 minutes! More

by markoco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Mitchem
Jun 25, 2024 -

Burnsville Toyota responded

Mark, we appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 23, 2024

Shop was super busy but I was in and out in just over one hour. More

by JET1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
Jun 25, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us at Burnsville Toyota. We are glad to hear that our team was able to efficiently assist you. If you have any further feedback or need assistance, please feel free to reach out to us directly. We appreciate your business and look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 22, 2024

Told me I needed a bunch of unnecessary repairs and wanted $10,500 said repairs… on a car that’s only 7 years old. Got a second opinion from an honest mechanic and it’s not even going to cost 2k. Wh More

by arosev14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben & Kyle
Jun 25, 2024 -

Burnsville Toyota responded

We understand your concerns and appreciate your feedback. It's important to us that every customer receives a high standard of service. Please reach out to us directly so we can address your time in our service department and work towards a happy outcome. Thank you for sharing your thoughts with us. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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