Chase Sullivan
Chase Sullivan at Flood Ford of East Greenwich

Chase Sullivan | Page 5

Sales & Leasing Consultant

Flood Ford of East Greenwich

2545 South County Trail
East Greenwich, RI 02818

Contact Me
5.0
51 Reviews

Dealership Experience

8 yrs, 5 mos

5.0

51 Reviews

Write a Review

51 Reviews of Chase Sullivan

August 28, 2019

Dealership Rating
Employee Rating

Simple quick process! I'm definitely happy with my experience there. Chase was very helpful and sped the process along. There was no pressure and they helped me get financi More

by Surfsouthcounty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2019

Flood Ford of East Greenwich responded

Thank you for the positive review!!

August 28, 2019

Dealership Rating
Employee Rating

Easy buy After shopping the internet and going to 10+ dealerships ,Flood ford hooked it up! We got a great truck way under bluebook value. It took about 1 hour More

by Pcf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2019

Flood Ford of East Greenwich responded

We are so happy Chase was able to find you the perfect vehicle! Congratulations!!

July 19, 2019

Dealership Rating
Employee Rating

Customer service Buying a car can be intimidating and confusing ! My experience at Flood Ford was neither ! I felt comfortable. The staff is professional and knowledg More

by Ellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Flood Jr

Jul 23, 2019

Flood Ford of East Greenwich responded

Thank you Ellen! Enjoy your new vehicle!

July 19, 2019

Dealership Rating
Employee Rating

Professional, genuine, and no hassle Chase was extremely helpful and helped us find a car in no time. With so many options on the lot, Chase walked us through everything in an easy and un More

by carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2019

Flood Ford of East Greenwich responded

Thank you for the positive review! We are happy Chase was able to make it the perfect buying experience!

July 19, 2019

Dealership Rating
Employee Rating

Amazing experience Chase Sullivan was by far the best and most knowledgeable salesman I encountered while looking for my 2018 Ford F-150. He made the process quick and More

by Brodeur51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michelle Fontaine, Marissa Flood, Kim Johnson, Mike Flood Jr , Robert Bell, April Phillips

Jul 23, 2019

Flood Ford of East Greenwich responded

Congratulations on your new F150! We are so happy we could put you in the perfect truck!

July 19, 2019

Dealership Rating
Employee Rating

Go See Chase Sullivan! I was in the market for a new car and searched all around from jeeps, dodge, toyota, and fords. The second I stepped on the Flood Ford East Greenwich More

by Rhody47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2019

Flood Ford of East Greenwich responded

Thank you for the positive review !

July 18, 2019

Dealership Rating
Employee Rating

Family Feel I have been to a few Ford dealerships where I felt like they were just trying to make a sale or just trying to hustle me with fast talking quick math More

by Edge-y Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paulina!

Jul 23, 2019

Flood Ford of East Greenwich responded

Thank you for your business! We are happy Chase and Paulette were a great help to you!

July 05, 2019

Dealership Rating
Employee Rating

Chase Sullivan is the best! Thank you chase for helping me find the perfect car!! He is the best! Go see chase Sullivan! I trust flood ford with all my automotive needs! More

by Fishingman1412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chase Sullivan

Jul 05, 2019

Flood Ford of East Greenwich responded

Thank you for the positive review!

October 12, 2018

Dealership Rating
Employee Rating

Charging $199 for VIN etchings is nothing more than a scam A deer ran into my car and totaled it and I needed a car fast. I didnt have time to process everything at the time but now I cant wait to report that More

by gkenna
Recommend Dealer
No
Oct 12, 2018

Flood Ford of East Greenwich responded

Hi George, I'm sorry your experience was less than excellent. I don't know if there was delay on receiving this review but I recall your Sales Associate Chase coming to me asking if I could refund $199 back to you for window etch the day you requested me to process a refund Without hesitation or proof that the window etch was not installed. Please let me know if you have not received reimbursement. I'm sorry if you were told you would receive a discount on your insurance for having window etch. I don't know if this was a misunderstanding or if we said most if not all insurance companies will offer a discount. Either way I apologize. Yes you can buy window etching on amazon for as low as $18 but that product doesn't come with reimbursement of your auto deductible if your vehicle was ever stolen. I also provided your Sales Associate with a copy of the repair order for all the work that was done prior retailing the vehicle to you. Again, please let me know if you have not received the repair order showing the vehicle passed inspection, performed oil lube and filter, checked brakes tires and battery, replaced wiper blades, and retrieved key-less entry code. We take pride in our business and strive for complete satisfaction. We have provided you with everything you have asked for including a refund immediately when you asked. I will reach out to you and see if there are any underlying issues. Again, sorry for your troubles.

Oct 29, 2018

Flood Ford of East Greenwich responded

George, the reimbursement check of $199 was sent out the day 10/12/2018. I just tried calling both phone number on file with no answer. There was no voicemail on your home number either. We are cancelling the first check we sent. To avoid anymore more possible issues we feel you should pick the check up in person at our receptions area seeing you live in our locality. Please note that the first check will be cancelled, a new live check will be left at the reception desk with your name on it. We don't want another negative review about a cancelled check.

Oct 28, 2018

gkenna responded

So today is October 28th. I just got back from being away and picked up my mail. I guess I was not really all that surprised I did not have the $199 refund or my maintenance records as promised. I guess the lack of attentiveness to customer service is infectious at Flood Ford. As I stated anyway, Allstate could care less about the VIN etching and would not reimburse anything if the car was stolen. I have asked my state representative to look into this SOP by charging people for any add-on they did not ask for. If you have so much confidence in the effectiveness of charging people for things they may not want perhaps you should allow people to decide on their own rather than making purchasing mandatory and as I said in my case my mechanic verified that I never received the etching. PERIOD.

Oct 28, 2018

gkenna responded

By the way I never heard from you either. My phone and email both worked fine when I was on vacation.

September 16, 2018

Dealership Rating
Employee Rating

High Maintenance Single Mom seeking new lease I had the absolute best overall experience. This is all thanks to Jason Arruda and his team at Flood Ford EG. I am in my second lease and couldn't be More

by Douglas33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Derobbio, Kim Johnson , Jason Arruda, Denielle Mead

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