Chase Kirby

Didn’t fix mirror properly, left tape marks on paint, didn’t run a VIN check before selling and expected me to do it a week later. Was given impression I got two keys but after signing paperwork, only didn’t run a VIN check before selling and expected me to do it a week later. Was given impression I got two keys but after signing paperwork, only got one key, HOW SELLS A CAR WITH ONE KEY? I have bought many used cars in my 64 years and never got one key. The car broke down on the highway less than two weeks later and they hung up on me when I called for assistance, I had to call back 3 times, and I bought a full 3 year warranty. They finally got a tow truck, which I had to pay for. They had the car almost a month and traded out the loaner twice. I got several vague answers as to what was wrong with it, all different and the mechanic immediately wanted to know what I had done to it! The mechanic “ Taylor “ was rude through the whole process even telling me how lucky I was to be getting the service free and a loaner since I had bought a used car! I requested all the invoices and order info ( including shipping info) for parts etc. my daughter picked it up and they gave her my invoice, and insisted that was all I could have. I truly believe they are lying about what is wrong. They did not clear the service needed screen nor get the VIN check while they had it. They came to get it and said an hour ( I work 50 hours a week), then brought it back 2 hours later with a quarter tank of gas gone and around 70 miles put on it. The dash now rattles and there is a piece of goal stripping hanging from the bottom. I called and it’s my problem not theirs. I had driven it the day before and no rattles in dash, none. I have never betrayed so bad by a business and urge everyone to STAY AWAY from here. Very shoddy and shady practices . I am talking to an attorney about any recourse I have. I have the texts where they were so awful and my ignored requests. More

by jodireed60 Verified Customer Verified Customer

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very prompt courteous and i just love them i thank you guys for being who and what you are guys for being who and what you are More

by jcunninghamadams73 Verified Customer Verified Customer

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Friendly and welcoming. They go out of their way to help me any way they can. They go out of their way to help me any way they can. More

by Gina Verified Customer Verified Customer

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They were ready and waiting for me when I arrived. They told me how long it would take to complete my service and software recall. The work was done right on time with a smile on my face and a thank y They told me how long it would take to complete my service and software recall. The work was done right on time with a smile on my face and a thank you. More

by bludryvr Verified Customer Verified Customer

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Had sneaky extra charge of $4000. 000. Which is false advertising. Ignition had issues which they would not fix. Tricksylije every dealer. Would appreciate a refund for extra charges a 000. Which is false advertising. Ignition had issues which they would not fix. Tricksylije every dealer. Would appreciate a refund for extra charges and money for sensor to fix ignition. Do not recommend dealership. More

by tlc.101 Verified Customer Verified Customer

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I had an oil change and the tires rotated along with a multi point inspection. Every thing was ok except no one noticed that I had a tire that was bad. 2 days after I had the service done I took my car multi point inspection. Every thing was ok except no one noticed that I had a tire that was bad. 2 days after I had the service done I took my car to a local tire shop and asked them to check out my front driver side tire because is was making noise and causing vibration in the steering. Apparently the tire was beginning to separate and also had some cupping from wear. I ended up buying a new set of tires because another tire was showing similar signs of wear. Honestly, I think this should have been noticed when I was in the service dept. More

by ralphstafford Verified Customer Verified Customer

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Easy to work with these guys. Felt like they had our interests in mind from the start. Felt like they had our interests in mind from the start. More

by gnadjuster1973 Verified Customer Verified Customer

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Service was quick and friendly and they took time to thoroughly explain what was done to my vehicle. thoroughly explain what was done to my vehicle. More

by trevorlegal Verified Customer Verified Customer

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Trustworthy. I use this word to describe the Service Center because you can trust that your car will be fixed. These guys are professionals and I always look fo I use this word to describe the Service Center because you can trust that your car will be fixed. These guys are professionals and I always look forward to seeing them. Everyone is always so nice! They work hard and from the moment you arrive, they make you feel important and well cared for. I won't take my car anywhere else. More

by linda.branstetter.attorney Verified Customer Verified Customer

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Great dealership. We were going on a vacation and took our vehicle in to be checked. Thank goodness they found our battery going bad. We were going on a vacation and took our vehicle in to be checked. Thank goodness they found our battery going bad. More

by elainesparlin Verified Customer Verified Customer

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