Chase Bartlett

I brought my 2019 Ford Ranger in due to persistent harsh shifting, especially between lower gears. I also let the service team know the truck recently underwent front-end collision repair, and that I have M shifting, especially between lower gears. I also let the service team know the truck recently underwent front-end collision repair, and that I have MPP extended protection. The service record shows the engine and transmission mounts were replaced, which I appreciate, but my original shifting concern still remains. What was confusing is that I was told no metal debris or internal transmission issues were found, yet the invoice clearly states: “Transmission pan was not dropped for diagnosis.” Without dropping the pan or inspecting the filter, I don’t understand how the internal condition of the transmission could be confidently evaluated. I also had difficulty getting the vehicle re-checked. Initially, I was told I would need to leave the vehicle for three days with no loaner, which made it nearly impossible to move forward. I ended up having to request management involvement just to get clarity and a path forward. Once I escalated, I was eventually able to get scheduled, and communication improved. However, the main transmission shifting concern still needs to be properly diagnosed, not just assumed to be normal or maintenance-related. I’m simply asking for: • A complete, documented transmission inspection, including dropping the pan and examining the filter. • Transparent communication. • A reasonable solution path under the MPP coverage I purchased. I hope this review encourages a clearer and more thorough diagnostic approach going forward. More

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Buenas atenciones estoy satisfecho con el trabajo que me hicieron le voy a recomendar personas hicieron le voy a recomendar personas More

by carlosgomezpozo221 Verified Customer Verified Customer

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The sales personnel and the finance personnel were responsive, knowledgeable, and cooperative. Thank you for your efforts! responsive, knowledgeable, and cooperative. Thank you for your efforts! More

by oliverford219 Verified Customer Verified Customer

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Be dry good service good staff happy with the deal thanks food makin this very easy food makin this very easy More

by SAIFHANO Verified Customer Verified Customer

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Fast and profesional way to do business with clients will always buy vehicles from this dealer always buy vehicles from this dealer More

by blanca.judino Verified Customer Verified Customer

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The team at Vans is first class! Customer service simply the best!!! I would recommend anyone to Vans! Customer service simply the best!!! I would recommend anyone to Vans! More

by RSCHMOCK Verified Customer Verified Customer

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Great example all people was will respectful and it is a good place to find a new vehicle good place to find a new vehicle More

by Daveonpatterson16 Verified Customer Verified Customer

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I had a great sales with Ron Daly. Would recommend to anyone. Work with Ron Would recommend to anyone. Work with Ron More

by Don Verified Customer Verified Customer

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Never received the 5 maintenance we paid for. Been trying for 6 months to contact someone from the dealership, but they won’t answer voicemails or email contacts. Can’t believe we have to pay fo Been trying for 6 months to contact someone from the dealership, but they won’t answer voicemails or email contacts. Can’t believe we have to pay for maintenance twice now. Would be nice to talk to Carlos from finance. More

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Made a deal over the phone and deal was kept, no changes thank you. Appreciate it. thank you. Appreciate it. More

by Jason Verified Customer Verified Customer

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