Charlie Odden

Had a key fob break for my 2015 Explorer. We went in on a Saturday shortly before the parts dept. closed at noon. They sold me the key to the tune of $192.00. We were told no one was there w We went in on a Saturday shortly before the parts dept. closed at noon. They sold me the key to the tune of $192.00. We were told no one was there who could program it and to come back on Monday. We came back on Monday and were told the had staffing issues and couldn't service us. Scheduled an appointment for Tuesday. Only did they tell me then that we had to pay another $150.00 to get the key programmed! At no point in time prior to this did anyone tell us there was an additional fee for programming! Poor customer service to say the least! I went home and called Fratillonie's hardware store only to find out they would have sold us the key AND programmed it for $170.00! I've got a call into the service manager, but of course he hasn't returned my call. They really should have told us about this bogus "programming fee" long before I was waiting at the counter to leave with my vehicle! More

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He is Attentive, Detail oriented, Follows through, and is a nice guy. He knows is product. a nice guy. He knows is product. More

by markf11 Verified Customer Verified Customer

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They answered my questions. They worked hard to get what I wanted. They treated me like a person. They worked hard to get what I wanted. They treated me like a person. More

by beckykamin Verified Customer Verified Customer

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Carrie and Tom were a great Team. It was a pleasure working with them. Look forward to future interactions. It was a pleasure working with them. Look forward to future interactions. More

by dalen.p Verified Customer Verified Customer

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Went above and beyond to makes sure I was satisfied with my repairs and purchase my repairs and purchase More

by dnhconstruction100 Verified Customer Verified Customer

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terrible service department they will not answer the phone ever and overprice everything and are will put you on hold everytime for hours phone ever and overprice everything and are will put you on hold everytime for hours More

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Everything was great, except my radio did not work. I brought it in and they were still very friendly and eager to help. I am still waiting for it to come back but the loaner car is fantastic. I brought it in and they were still very friendly and eager to help. I am still waiting for it to come back but the loaner car is fantastic. More

by brianpmt Verified Customer Verified Customer

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Good experience overall. Had trouble getting the moon roof problem fixed but eventually was fixed. Had trouble getting the moon roof problem fixed but eventually was fixed. More

by deadaccount Verified Customer Verified Customer

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One of the best experiences ever. Geoffrey is a Top Notch Rep. for North Country Ford. Need more like him! Geoffrey is a Top Notch Rep. for North Country Ford. Need more like him! More

by gcknapp968 Verified Customer Verified Customer

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Charlie Odden serv manager worked with me on my issues took care of me. It took awhile but finally was fixed. The problems happened before I left the dealership after I filled out he purchase paperwork. took care of me. It took awhile but finally was fixed. The problems happened before I left the dealership after I filled out he purchase paperwork. More

by timhoberg Verified Customer Verified Customer

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