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Charlie Li
Charlie Li at Sierra Honda

Charlie Li

Finance Manager

Sierra Honda

821 E Central Ave
Monrovia, CA 91016

4.6
158 Reviews
4.6

158 Reviews

Write a Review

Dealership Experience

6 yrs, 8 mos

Industry Experience

6 yrs, 8 mos

Languages Spoken

English English

Mandarin Mandarin

158 Reviews of Charlie Li

January 30, 2025

Dealership Rating
Employee Rating

Always great experience. Karen is a superior and knowledgeable salesperson. It is a pleasure to have a business with you. More

by gershil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Goodwin

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Jan 30, 2025

Sierra Honda responded

It is always our goal to ensure our guests' experience is as pleasant as possible, and we are delighted that Karen provided you with 5-star service. We greatly appreciate the opportunity to work with you. Thank you and safe travels!

January 26, 2025

Dealership Rating
Employee Rating

Everyone through the entire process was very friendly and made the entire process quick and easy. Chris was friendly and professional! Always a pleasure to do business with Sierra Honda! More

by moe4ucla
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chris Gonzales , Fawzi Subaih

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Jan 27, 2025

Sierra Honda responded

We're delighted Chris provided you with all the support and guidance you needed to make this transaction a breeze. Congrats on the new Honda! We wish you all the best in your upcoming journeys, from everyone at Sierra Honda!

January 20, 2025

Dealership Rating
Employee Rating

Saul was great very knowledgeable and answered all my questions this is my first time getting a Honda and he made the buying experience very easy. More

by lindairojas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Saul Gaitan

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Jan 22, 2025

Sierra Honda responded

Congratulations on your new first Honda, Linda! We're thrilled you enjoyed a pleasant and supportive buying experience with Saul, and we appreciate your fantastic feedback. We wish many happy travels to you in the new ride, from all of us at Sierra Honda!

January 18, 2025

Dealership Rating
Employee Rating

Brandon was amazing! The finance guy was a jerk!! Once he found out, I was not buying any warranties he became mean and rude. More

by RUDYSUSIE748
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Cisneros

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Jan 20, 2025

Sierra Honda responded

We're very sorry this experience was not as smooth as it should have been. If you wish to discuss any of your concerns, or share more information on what happened, please feel free to contact me directly. I would appreciate the opportunity to assist you in any way I can. Sincerely, Armando Valdez General Sales Manager Sierra Honda avaldez@sierracars.com

January 17, 2025

Dealership Rating
Employee Rating

She was so calm and not pushy at all. My best experience aever buying a car anywhere More

by impact451
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Goodwin

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Jan 20, 2025

Sierra Honda responded

Thank you for sharing your experience with us! We're delighted our team handled your wishes with the utmost advocacy and grace. Congrats on the new Honda! Here's wishing you all the best in your travels, from everyone at Sierra Honda!

January 03, 2025

Dealership Rating
Employee Rating

Excellent customer service Car is good, Kevin very personable and professional with excellent customer service More

by TSIGALA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez, Stephanie Sanchez, Edgar Medrano-Hurtado, Mayra Neria, Mayra Lopez

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Jan 03, 2025

Sierra Honda responded

Thank you! We're pleased you had another great service experience with us, and that Kevin made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

January 02, 2025

Dealership Rating
Employee Rating

Our experience was very good. We drove home with two new cars. We are very pleased with both vehicles and the purchase process. More

by dweeks0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Medrano-Hurtado, Tom Redd, Karen Goodwin

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Jan 03, 2025

Sierra Honda responded

We're honored to have been a part of this momentous occasion! Thank you for letting us know our team was so helpful to you. Congrats on your new Hondas! Best wishes for pleasant journeys, from the entire team at Sierra Honda.

January 02, 2025

Dealership Rating
Employee Rating

Great help from Karen and Charlie Li. I believe this is how a car dealership should be, no games.! More

by JAMILCHENG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Goodwin

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Jan 03, 2025

Sierra Honda responded

Thank you for your outstanding feedback! We're delighted Karen and Charlie both provided exceptional service at every step in the process. We wish you all the best in your travels ahead, from everyone at Sierra Honda.

Jan 29, 2025

JAMILCHENG responded

Charlie and Karen done a great job for us. I would refer you guys to my friends for your being attentive and straightforward service!

December 19, 2024

Dealership Rating
Employee Rating

Billy in Service and Charlie in Finance both worked as a team to provide me with excellent customer service. It's refreshing in a culture that has forgotten that the customer drives the success by It's loy More

by BANKONME5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Gonzales , Billy in Service

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Dec 19, 2024

Sierra Honda responded

Thank you for your very encouraging words about our awesome team. Billy and Charlie are both great people to work with, and we appreciate your recognition of their excellence. Safe travels until next time!

December 04, 2024

Dealership Rating
Employee Rating

This dealership is awesome we got our two cars this weekend with no down payment. Great prices and amazing customer service. Also Mayra was awesome on helping us to get the best prices.Thank you! Mayra More

by mcramirez65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mayra Lopez

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Dec 05, 2024

Sierra Honda responded

Thanks for making our day with your terrific feedback on Mayra. We're delighted she made everything easy for you. We wish you all the best in your holiday travels, from everyone at Sierra Honda!

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