Charlie Li
Charlie Li at Sierra Honda

Charlie Li

Finance Manager

Sierra Honda

1450 S. Shamrock Ave
Monrovia, CA 91016

4.6
113 Reviews
4.6

113 Reviews

Write a Review

Dealership Experience

6 yrs

Industry Experience

6 yrs

Languages Spoken

English English

Mandarin Mandarin

113 Reviews of Charlie Li

June 23, 2024

Dealership Rating
Employee Rating

Albert is the greatest guy, helped me on my new manual Civic. Charlie who is in Finance made the whole process so easy and pleasant. Thank you guys. More

by adioz39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Albert Morales

June 18, 2024

Dealership Rating
Employee Rating

I felt played and I got a bad deal never recommending this place . I feel they were pulling a fast one over me More

by girlbottler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Eddie Haro

Jun 18, 2024

Sierra Honda responded

Your satisfaction is our top priority, and we regret that this transaction did not meet your expectations. I know there was a temporary misunderstanding at one point, but when this was resolved, we were under the impression you were satisfied. I will be reaching out to you to discuss the details. Thank you for your feedback. Armando Valdez General Sales Manager avaldez@sierracars.com

June 17, 2024

Dealership Rating
Employee Rating

Great customer service. Quick and easy. Kevin was very friendly and helpful. Getting a ride to and from made it very convenient. More

by DOLLYLEIDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Anthony Rodriguez

Jun 17, 2024

Sierra Honda responded

Dolly, thank you for sharing positive feedback on Kevin! We want all of our guests to be treated to service that is pleasant and reliable, so we're happy that's exactly what Kevin provided for you. We look forward to your next visit!

June 13, 2024

Dealership Rating
Employee Rating

Edwin Rivera provided the best service due to the purchasing my lease car and I satisfied everything that he has done for me. Thank you! More

by coolkielee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edwin Rivera

Jun 13, 2024

Sierra Honda responded

Thank you for your lovely review of Edwin! We're pleased Edwin did everything he could to make sure your transaction was smooth. Congratulations! Best wishes for amazing travels this summer from all of us at Sierra Honda!

June 11, 2024

Dealership Rating
Employee Rating

Not sure why I'm rating Jose Chicipa. .. We were assisted by Reese. All went well with Reese and Charlie. More

by HLOPEZ7374
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Reese Mckinney

Jun 12, 2024

Sierra Honda responded

Thanks for the positive feedback on working with Reese and Charlie! We're delighted they effortlessly accommodated your interest in a new vehicle. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Sierra Honda.

June 02, 2024

Dealership Rating
Employee Rating

The process was very lengthy (5 hours) I was trying to get my new CR-V for the sale price which would have afforded payments under or around $300, instead, my payments went up to almost $500. Was asked More

by montanovoice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

June 01, 2024

Dealership Rating
Employee Rating

I had to say they do outstanding customer service with car sales, the Internet, fleet manager was out standing and putting together a great deal and the car salesman. Albert was outstanding, and always v More

by eddie4040
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Albert Morales , Sales Internet, sales manager, Youssef

Jun 04, 2024

Sierra Honda responded

Eddie, We greatly appreciate you for leaving Albert this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that Albert could provide you with top notch service. We are delighted to know that he was outstanding and very accommodating with your needs. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Sierra Honda team!

May 31, 2024

Dealership Rating
Employee Rating

I had the best experience buying a car through Sierra Honda. Dealers can often be a pain, but I have never felt more at ease throughout the buying process for my new Honda Pilot. Thank you Brandon, Karen More

by richardgperez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Goodwin, Brandon Pascual

Jun 04, 2024

Sierra Honda responded

Richard, We greatly appreciate you for leaving Brandon, Karen and Charlie this marvelous review! We are honored to have had the opportunity to work with you and we are glad that they could provide you with top notch service. We are delighted to know that they made you feel at ease throughout the process. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new Honda Pilot- behalf of the entire Sierra Honda team!

May 30, 2024

Dealership Rating
Employee Rating

We were completely satisfied with our purchase at Sierra Honda with the help of Chris Gonzales and his coworker Armando they treated us like family and were patient in regards to our kids being there with u More

by AGUILARMARIELA7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Gonzales , Armando

May 31, 2024

Sierra Honda responded

We're thrilled you enjoyed a satisfying and smooth dealership experience with Chris and Armando! Thank you for taking a moment to share the highlights. We wish you all the best in your new Honda, from the entire team at Sierra Honda!

May 29, 2024

Dealership Rating
Employee Rating

All was good with the salesperson Brandon. He was very helpful. Then I sat with the Finance man, Charlie. He tried really hard to sell me a warranty package. His tactics got a little demeaning More

by aguayo.richard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Pascual

May 31, 2024

Sierra Honda responded

Richard, we're delighted you enjoyed working with Brandon, and regret that the finance portion of your experience was rather uncomfortable. Thank you for bringing this to our attention. I will be reaching out to you to discuss your concerns. Thanks again for your feedback. Armando Valdez General Sales Manager Sierra Honda avaldez@sierracars.com

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