Charlie Hook
Charlie Hook at Orem Toyota

Charlie Hook

F&I Manager

Orem Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.5
362 Reviews
4.5

362 Reviews

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362 Reviews of Charlie Hook

July 26, 2025

Dealership Rating
Employee Rating

All in all it was good. But there wasn’t enough finance people around at the time. I waited a while but for the most part it was good. More

by bertcox54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ismael Flores

Jul 26, 2025

Orem Toyota responded

Thank you for your feedback. We appreciate your patience and will share this with our team to improve the experience at Orem Toyota.

July 19, 2025

Dealership Rating
Employee Rating

Austin was awesome and educated about the vehicle. Him, the accessory and finance people made it all happen to have the most perfect truck! More

by Andreamower
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Brown, Nate Casper , Austin Russell

Jul 19, 2025

Orem Toyota responded

We're glad to hear our team made your truck purchase a great experience. Enjoy your new vehicle!

June 30, 2025

Dealership Rating
Employee Rating

It was a great experience. Kyle helped me find the right vehicle and made the process as easy as possible. More

by michael.hedge
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Bourgeois, Colby Sanders

Jun 30, 2025

Orem Toyota responded

We're pleased to hear you had a great experience. Our team was glad to assist you in finding the right vehicle.

June 02, 2025

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Employee Rating

I appreciated the shuttle service to and from work and the hours provided for this. More

by jonken2311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brock DeLuca

Jun 05, 2025

Orem Toyota responded

We're pleased to know you valued our shuttle service. Thank you for sharing your experience with us.

May 18, 2025

Dealership Rating
Employee Rating

Really explained my options and kept me informed. Kyle is a real pro and understood what I was looking for and delivered. More

by hobartw1
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Kyle Bourgeois

May 27, 2025

Orem Toyota responded

Thanks for sharing your experience with our team. We're glad to hear you felt well-informed and found the right fit at Orem Toyota.

May 02, 2025

Dealership Rating
Employee Rating

Good salesman (Austin W). PUSHY finance manager- tried to sell me unnecessary warranties and insurance. Slowish transaction, but fair vehicle price. More

by oremtoyota.lbah5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Brown, Austin Wells

May 27, 2025

Orem Toyota responded

Thanks for sharing your experience. We appreciate your feedback and encourage you to reach out directly so we can address any concerns about the finance process.

April 07, 2025

Dealership Rating
Employee Rating

Very, very impressed with Mindy Wright at Orem Toyota! She was pleasant, knowledgeable, and patient with us during our car-buying experience. She also went to bat for us on a few points of negotiation w More

by M.HEIMBURGER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mindy Wright , Miya Hayward

March 20, 2025

Dealership Rating
Employee Rating

The staff worked hard at finding us a Toyota sienna. Purchasing process was easy and quick. Delivering our car was very helpful. More

by bretdhenricks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brock DeLuca, LaDawn Budge

March 17, 2025

Dealership Rating
Employee Rating

Best experience ever at a dealership. The last time I walked out. Kyle was so knowledgeable friendly didnt pressure us spent a lot of time driving cars he was great. Had to stay late c More

by lynnjej
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Bourgeois

March 13, 2025

Dealership Rating
Employee Rating

A better buying experience than I thought it would be. Brock was great. Dealership could be a little more welcoming More

by erobcollins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brock DeLuca, Colby Sanders

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