Charley Diaz Jaime

Yesterday, my Buick was at the dealership for 9 hours for the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in proper working order and was charged $1,400. On my way home, I immediately noticed that the same noise was still present, exactly as before the “repair.” When I later reviewed the invoice at home, I discovered the following discrepancies: The invoice indicates that only the spark plugs were replaced; The 10% discount coupon I provided was not reflected on the invoice; The invoice states that payment was made in cash, although I always pay by card. I contacted the dealership to report these issues and was instructed to return the following morning. This morning, I was informed that the brake pads had not been replaced because they were supposedly “in good condition,” and that only the brake rotors were resurfaced. This is highly questionable, as brake pads are typically replaced at around 60,000 miles, while my vehicle currently has 90,000 miles. Moreover, brake pad replacement was explicitly requested by me during the initial visit. I was also told that since the vehicle is under warranty, the brake pads would now be replaced. This raises an obvious question: why was this not done during the original 9-hour service visit, when the issue was clearly reported? When I asked why the 10% discount was not shown on the invoice, the manager stated that it had been applied, but that the finance department failed to document it. This raises a serious concern: how can an official invoice be issued with inaccurate or misleading information? I requested that the old brake pads be returned to me. After an additional 4 hours, I picked up the vehicle with the brake pads replaced; however, the old pads were simply thrown into a box, without any explanation. I cannot be certain that these were actually my original pads, although they appeared to be in very poor condition. My question is: who will compensate me for the inconvenience, lost time, unprofessional service, and inaccurate documentation related to this matter? More

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Way To Expensive ! !!! Labor Rate To high!!!! Will Not Recommend For Anything!!!! Labor Rate Way To High ! !!! Labor Rate To high!!!! Will Not Recommend For Anything!!!! Labor Rate Way To High ! More

by williamjlaprad43 Verified Customer Verified Customer

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Very considering to help in any way they can. You never have to worry about not being serviced. You never have to worry about not being serviced. More

by WCATHERLEAN Verified Customer Verified Customer

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Awesome communication and awesome work in a timely matter. Good customer service Thank you Mario matter. Good customer service Thank you Mario More

by MARIOARZATE Verified Customer Verified Customer

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Service was a recall, performed in a timely manner. Charlie was very polite and brought the car around for me when it was done. Thanks! Charlie was very polite and brought the car around for me when it was done. Thanks! More

by SUYDAM Verified Customer Verified Customer

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The service is always great there. my car or truck is always ready when they say it’s going to be. my car or truck is always ready when they say it’s going to be. More

by ECORRAL54 Verified Customer Verified Customer

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My car was completed on time, excellent customer service from Jason Herneman Thank you. Very nice people from Jason Herneman Thank you. Very nice people More

by SOTOANGIE3 Verified Customer Verified Customer

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The service is always delivered as promised. I also have had a very positive buying experience. The only problem I have had is when a friend sold their car to this dealership, I did not see th I also have had a very positive buying experience. The only problem I have had is when a friend sold their car to this dealership, I did not see the same care as when one is buying. They need a different buyer of used cars. More

by KevinR Verified Customer Verified Customer

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Big thanks to Charlie and Jorge. Good people. Pleasant. Informative reliable. Will always get my sons service done with them ! Good people. Pleasant. Informative reliable. Will always get my sons service done with them ! More

by USCOTTAGETRAUMA Verified Customer Verified Customer

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Great customer service and very friendly staff highly recommended great techs very knowledgeable with new and older Chevy vehicles recommended great techs very knowledgeable with new and older Chevy vehicles More

by ALFREDO_JR89 Verified Customer Verified Customer

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