Charles Wicks

I recently had the pleasure of working with Charles at VW while purchasing my 2021 Jetta, and I couldn’t be happier with the experience! From start to finish, Charles went above and beyond to make the proces while purchasing my 2021 Jetta, and I couldn’t be happier with the experience! From start to finish, Charles went above and beyond to make the process smooth and enjoyable. They were incredibly knowledgeable, patient, and genuinely invested in helping me find the perfect car for my needs. What truly sets Charles apart is their exceptional customer service even after the sale. When I discovered a dent on the car, they immediately stepped in to help. Not only did they take care of the issue quickly and professionally, but they also ensured I felt supported every step of the way. Their dedication to making sure I was completely satisfied speaks volumes about their character and commitment to their customers. I highly recommend Charles to anyone looking for an stress-free and positive car-buying experience. Thank you for going the extra mile and making this such a memorable purchase! More

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I recently had the pleasure of working with William Stewart at VW Parkeville and I am beyond thrilled with the exceptional service he provided in helping me transition from leasing to owning my phenome Stewart at VW Parkeville and I am beyond thrilled with the exceptional service he provided in helping me transition from leasing to owning my phenomenal 2021 Jetta. William’s expertise, professionalism, and genuine dedication to his customers made the entire process seamless and stress-free. From the moment I walked into the dealership, William took the time to thoroughly explain all my options, ensuring I felt confident in my decision to purchase. His attention to detail, patience, and willingness to answer all my questions truly set him apart. William’s passion for delivering top-notch customer service was evident at every step, and I felt supported and valued throughout the experience. I’m so grateful to William for making this milestone moment so special. My Jetta 2021 has been an incredible vehicle, and his superb work made the decision to buy an easy one. I highly recommend William Stewart to anyone seeking an exceptional sales manager who genuinely cares about their customers. Thank you, William, for going above and beyond—I couldn’t be happier with my car or the service I received! More

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I had the absolute best experience at Heritage VW Parkville. Konstantinos, Charles, Melissa and Harrison took great care of us. A very quick and efficient process and everyone was so knowledgeable! I Parkville. Konstantinos, Charles, Melissa and Harrison took great care of us. A very quick and efficient process and everyone was so knowledgeable! I’ll definitely be back! More

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I purchased my car at Heritage through Charles and have been nothing but happy with the service that I received. He was very professional and knowledgeable along with making sure that I was completely sati been nothing but happy with the service that I received. He was very professional and knowledgeable along with making sure that I was completely satisfied with my purchase. I recommend them to anyone looking for a new car and great customer service. More

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Melissa was great to work with. She was very knowledgeable about the vehicle that we were interested in. Super friendly and helpful! She was very knowledgeable about the vehicle that we were interested in. Super friendly and helpful! More

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Back in for my third consecutive brand new car. Thank you Melissa, Charles & Harrison for your hard work & getting it done. See yall in another 3/4 years ☺️ Thank you Melissa, Charles & Harrison for your hard work & getting it done. See yall in another 3/4 years ☺️ More

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Melissa Cole and her team had me in and out of trading in my lease and leaving with a new car. They listened to me about my ability to buy a new car and helped.me.to get the best deal! I love my new car! my lease and leaving with a new car. They listened to me about my ability to buy a new car and helped.me.to get the best deal! I love my new car! More

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Melissa Cole is AMAZING to work with. She was very understanding of my finances and worked with me to get me into a car I LOVE. Everyone at the dealership was kind and helpful She was very understanding of my finances and worked with me to get me into a car I LOVE. Everyone at the dealership was kind and helpful More

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Melissa was great to deal with and very knowledgeable about all the details of the vehicle. I would contact her for my next vehicle purchase no doubt about it. Actually all of the employees were very n about all the details of the vehicle. I would contact her for my next vehicle purchase no doubt about it. Actually all of the employees were very nice and made our purchase very pleasant. Much different then any other vehicle buying experiences I’ve had in the past. More

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The patience of all the staff and help is better than any dealership I have ever worked with. I definitely have found a dealership that I will continue to go to whenever I need a new vehicle. Thank you to Ch dealership I have ever worked with. I definitely have found a dealership that I will continue to go to whenever I need a new vehicle. Thank you to Charles, Naz, Harrison and Konstantine for all your patience and help. All of you made the purchasing experience so smooth and quick. More

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