Charles W. Turner Jr.

My experience with this dealership has been extremely disappointing. I purchased a 2-year-old Toyota SUV with 62,555 miles from them. During the test drive, I noticed a whining noise coming from the tran disappointing. I purchased a 2-year-old Toyota SUV with 62,555 miles from them. During the test drive, I noticed a whining noise coming from the transmission, which I reported to the salesperson Charles. He dismissed my concerns, assuring me that their dealership wouldn’t sell any car with issues, and that their service team had thoroughly checked and cleared it. I relayed the same information to the finance team, Brian, and received the same reassurance. The car came with a 1,000-mile or 30-day warranty from JBA Infinity dealership, and I also bought an extended 3-year warranty that was supposed to be honored at any Toyota dealership nationwide. A few days later, I took the car to a Toyota dealership for an inspection, where they told me they had no knowledge of the extended warranty and would not honor it. I ended up paying out-of-pocket for a diagnostic test, which revealed that the transmission was faulty and needed replacement, costing $8,560. I brought this information back to JBA Infinity, and one of their technicians confirmed the noise was indeed from the transmission. The car was then sent to a nearby Toyota dealership for further inspection. It took me five days of persistent calls and two visits to JBA Infinity’s service department to get an update. They finally confirmed the transmission was defective and decided to use the extended warranty to cover the cost, despite the fact that it is still under their dealership warranty of 1000 miles or 30 days. It has been almost a week since the car has been in the workshop, and I still don’t have a clear timeline for when it will be fixed and returned to me. The management at this dealership is particularly problematic. I spoke with the GM or owner, Philip, over the phone, and he started conversing with someone else in the office while I was explaining my situation. Despite my repeated attempts to get his attention, he didn't answer to any of my question as i felt he is not listening to me rather talking to someone in his office, so I ended the call. Based on this experience, I cannot recommend this dealership due to their poor customer service and questionable business practices. Thanks. More

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We appreciated the sales team’s efficiency and low key demeanor. We felt they were capable and honest demeanor. We felt they were capable and honest More

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Dealership is great very friendly professional I highly recommend if you are looking for great deals . recommend if you are looking for great deals . More

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The staff at this dealership is truly amazing. Drove 3 hours to make this purchase. Well worth our time. Everyone there was involved with the buying process. You couldn’t ask for better service! We left w hours to make this purchase. Well worth our time. Everyone there was involved with the buying process. You couldn’t ask for better service! We left with no questions or concerns and truly happy we chose J.B.A. Go see Charles, and Sherwin. You will understand! More

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Sales staff and managers truly exceptional I would rate the time my wife and I took to go there was more than well worth it. These people are just superb and professional all the way. Darren in finance was the time my wife and I took to go there was more than well worth it. These people are just superb and professional all the way. Darren in finance was another great stop in our buying experience. A++++ for those gentlemen. More

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