Charles Smith
Charles Smith at Mac Haik Ford Lincoln
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Charles Smith

Service Advisor

Mac Haik Ford Lincoln

7201 S Interstate 35
Georgetown, TX 78626

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4.4
9 Reviews

Dealership Experience

5 yrs, 4 mos

Industry Experience

5 yrs, 4 mos

4.4

9 Reviews

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9 Reviews of Charles Smith

April 14, 2025

Dealership Rating
Employee Rating

Very impressed with the service, communication and speed of the repair. Charles is laser focused on the customer and making it right. More

by KENLANGSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 11, 2025

Dealership Rating
Employee Rating

when I brought in my Lincoln for service they told me Incas all set and then texted me yesterday that it was not fixed and would come to my home to do the repair. What kind of operation do you think you More

by BONELLIS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 11, 2025

Mac Haik Ford Lincoln responded

Our apologies for missing the mark. We are very sorry for the inconvenience. We are happy to have mobile service to save you further hassles of leaving it at the shop or bringing it back. It should have been fixed on time, and we will strive to do better in the future. No excuses.

April 10, 2025

Dealership Rating
Employee Rating

Great customer service, they were polite and courteous. Found the car we were looking for. More

by Jennyhardy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sivia Sasa , Dakota Wright, Dylan (finance)

Apr 10, 2025

Mac Haik Ford Lincoln responded

Thank you for sharing your thoughts Jenny! Have a fantastic rest of the week.

March 26, 2025

Dealership Rating
Employee Rating

Everything ok the service was excellent, good customer support, and the service on my vehicle was on time and fast. Thanks More

by jmora75nary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 25, 2025

Dealership Rating
Employee Rating

Thanks to mac haik for debugging and resolving several issues with my ford bronco and the fast and professional service More

by PCARZOLA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

March 24, 2025

Dealership Rating
Employee Rating

Vehicle pickup and delivery, along with their friendly customer service, made for an excellent experience. I certainly recommend Mac Haik’s service department. More

by Russ F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 17, 2025

Dealership Rating
Employee Rating

Very prompt and detailed about what my vehicle needed. Didn't try to upscale any other service More

by Larsmith62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 08, 2025

Dealership Rating
Employee Rating

Great service excellent customer service fast response very helpful and reliable service quality was excellent fast delivery More

by ESQUIVELAIDA35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 06, 2025

Dealership Rating
Employee Rating

Shouldn't take 6 days for an oil change and rattle which was "normal" according to technician. Then wanted to charge $150 for normal rattle investication. More

by gmendelsohn47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

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