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Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno

Charles Sebastian

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Contact Me
4.8
497 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

18 yrs, 8 mos

Industry Experience

40 yrs, 2 mos

4.8

497 Reviews

Write a Review

497 Reviews of Charles Sebastian

March 13, 2026

Dealership Rating
Employee Rating

Great customer service, and timely for appointments. Sent my partner this time and service was top notch no xx games of add ons and no pressure to the lady to do more. Great team Great people More

by tommycrosby24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce

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Mar 13, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for sharing that our team delivered timely service without any upsell pressure on your Ram 1500. We’re glad your partner felt comfortable with the straightforward approach. We look forward to assisting you both again.

March 07, 2026

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Employee Rating

Does not send a confirmation email or text when you book warrantee work by phone as a new customer. More

by bridgette5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Mar 08, 2026

Lithia Chrysler Jeep of Reno responded

Hello, Your service experience is important to us. We would like the chance to speak with you about the feedback you've shared about our Service Department. Please provide us with your preferred method of contact when you have a moment to further discuss. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

February 28, 2026

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Employee Rating

Always competent and knowledgeable. This is my 3rd jeep serviced by you over the years More

by Dtyoung5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce , Lucas Gail

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Feb 28, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for your continued trust in our team’s competence and expertise. We’re honored to have serviced your third Jeep Grand Cherokee over the years. We look forward to supporting your future service needs.

February 15, 2026

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Employee Rating

The service representative was very polite and helpful. The service was done in a timely manner More

by cboaz41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for your feedback on your Jeep Wrangler service. We’re pleased our team delivered polite, helpful assistance and finished your service promptly. We appreciate you choosing us and look forward to your next visit.

February 14, 2026

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Employee Rating

Great and fast service. Super friendly and professional. Doing business with this dealership, from purchase to service, has been a wonderful experience. More

by LILOU911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Feb 14, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your thoughts on the service for your Jeep Grand Cherokee L. We’re glad our team could provide fast, friendly, and professional assistance throughout your purchase and service visits. We look forward to helping with any future needs.

February 12, 2026

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Employee Rating

Always appreciate Bob’s attention to detail & great care of my Jeep! Fantastic customer service!! More

by deannalynn66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce, Colby Conine

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Feb 12, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for trusting our service department with your Jeep Wrangler 4xe. We’re delighted that our team’s attention to detail and care made a positive impression. We look forward to assisting you at your next service visit.

January 22, 2026

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Employee Rating

Excellent service and polite such a nice clean place always takes care of my Jeep when I bring her in More

by kristymitchell40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva

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Jan 22, 2026

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

January 15, 2026

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Employee Rating

Everything is ok right now after this visit. My car functions correctly. I would like to say thanks to you. More

by VOLCIUSG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Jan 15, 2026

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

January 12, 2026

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Employee Rating

I don’t want to write review but keeps sending texts an email daily I spent $2200 to have jeep fixed More

by camies24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Jan 12, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 05, 2026

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Employee Rating

The service department employees are quick and friendly. I trust them for all of my future vehicle services. More

by SEANDAVID79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donna Woody, Dana Silva, Robert Pearce, Tony Seibert

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Jan 05, 2026

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

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