Charles Palmer

Small dealership, which I really liked. My sales advisor, Gavin Knighton, was able to concentrate on helping me find what I wanted. This was my first experience in purchasing a new vehicl My sales advisor, Gavin Knighton, was able to concentrate on helping me find what I wanted. This was my first experience in purchasing a new vehicle. I have been stressing for weeks on this, and when I walked in there after visiting another type of dealership, he was the first person I saw. He was kind, and showed me that he cared about what I wanted. He asked me what I was looking for and what I felt I needed in a vehicle and then took me outside to show me the Tucson. He NEVER pushed me into anything I wasn’t interested in. I deliver cakes at times and so the boxes are pretty tall. My concern was finding something that would fit a tall box. When I mentioned this to Gavin, he went back into the dealership and came back with a measuring tape. He measured the back of my vehicle and measured the Tucson. We were able to see that the Tucson was a little taller. Plus, it was easier to put the box in. The sales rep at the dealership I had visited before never questioned me on my needs or wants. Even though I mentioned what I needed. Gavin was very respectful in answering all my questions. Even after I left, he never called to bug me about it, he respected me as a new car buyer. I sent him tons and tons of emails with all sorts of questions. He answered each without hesitation. If I ever purchase another vehicle, I’ll see him again. The nice surprise was that right before I left with my new beautiful car, he asked me to make a list of any questions I may have and let him know and he would be happy to help me. Gavin went over and beyond what he needed to do. More

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