Charles Mitchell

Charles was very professional when servicing my 2017 Honda CR-V. I also have a 2011 Honda CR-V which Joyce Honda services both of my vehicles. Charles was great with keeping me updated on the issue my 2 Honda CR-V. I also have a 2011 Honda CR-V which Joyce Honda services both of my vehicles. Charles was great with keeping me updated on the issue my 2017 was having which was a bad fuel injector needing to replace all 4 injectors. I really enjoy the text message updates and video clips Joyce Honda technicians send me while my car is being worked on so I can see for myself what things look like that need to be replaced. Very great feature. I would also like to mention Shubi another service advisor at Joyce Honda who I have been dealing with when it comes to my 2011 CR-V and she has been extremely helpful and very knowledgeable as well. Charles & Shu have been great along with everyone at Joyce Honda and I appreciate the work being done properly with a multi point inspection. However, I do have one complaint which has nothing to do with the people mentioned above as this is a Honda complaint. I do not like the fact that there’s a $250.00 diagnosis fee to just tell me what’s wrong and if I decide not to get the work done I still have to pay for the diagnosis test. This in my opinion pushes customers away from the dealer to go elsewhere just for the diagnosis to save that initial fee. I understand that Honda removes that diagnostic fee if you have them do the work but it’s a bit high of a fee. Other than that everything is great especially with the way the people at Joyce Honda treat me great Rocky Rocco- More

by XXKATCH47XX Verified Customer Verified Customer

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I've have 3 Honda's and always had them serviced at Joyce Honda and I have always been completely satisfied with their quality of work. I would definitely recommend having your vehicle serviced there. Honda and I have always been completely satisfied with their quality of work. I would definitely recommend having your vehicle serviced there. More

by RPVERDI Verified Customer Verified Customer

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Great service and a friend on staff. Always get the job done in time and explain everything perfectly Always get the job done in time and explain everything perfectly More

by MSTURGEON Verified Customer Verified Customer

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Fast efficient service. Employees were very knowledgeable. Techs kept me informed of the progress. Waiting Area neat and comfortable. Employees were very knowledgeable. Techs kept me informed of the progress. Waiting Area neat and comfortable. More

by richmann1965 Verified Customer Verified Customer

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Good dealership but very pricey. Services were performed to satisfaction however other places would have done it for less Services were performed to satisfaction however other places would have done it for less More

by STAN.LABKOVSKY Verified Customer Verified Customer

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The best team . Customer service excellent . Great and on time service. Truly recommend for any vehicle. Customer service excellent . Great and on time service. Truly recommend for any vehicle. More

by celestecirineo Verified Customer Verified Customer

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Good dealership. ..very professional and friendly. My service recall took under estimated time. I would recommend them to anyone! ..very professional and friendly. My service recall took under estimated time. I would recommend them to anyone! More

by MIMIWILSON2 Verified Customer Verified Customer

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Forget the name of the man who did my service but he was excellent. Very nice, understanding and quick. excellent. Very nice, understanding and quick. More

by dpic2515 Verified Customer Verified Customer

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They were professional, courteous, appointment was on time. I was delighted with appointment. Left very satisfied. time. I was delighted with appointment. Left very satisfied. More

by rmcoutts Verified Customer Verified Customer

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Genuine Honda parts by trained Honda technicians. I have been using Joyce Honda service since 1987. Highly recommended. However, it is often hard to connect with a service advisor as they have ma I have been using Joyce Honda service since 1987. Highly recommended. However, it is often hard to connect with a service advisor as they have many calls. More

by Bernardo Verified Customer Verified Customer

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