

190 Reviews
Write a Review190 Reviews of Charles Mitchell
May 29, 2025
Charles was very professional when servicing my 2017 Honda CR-V. I also have a 2011 Honda CR-V which Joyce Honda services both of my vehicles. Charles was great with keeping me updated on the issue my 2 Honda CR-V. I also have a 2011 Honda CR-V which Joyce Honda services both of my vehicles. Charles was great with keeping me updated on the issue my 2017 was having which was a bad fuel injector needing to replace all 4 injectors. I really enjoy the text message updates and video clips Joyce Honda technicians send me while my car is being worked on so I can see for myself what things look like that need to be replaced. Very great feature. I would also like to mention Shubi another service advisor at Joyce Honda who I have been dealing with when it comes to my 2011 CR-V and she has been extremely helpful and very knowledgeable as well. Charles & Shu have been great along with everyone at Joyce Honda and I appreciate the work being done properly with a multi point inspection. However, I do have one complaint which has nothing to do with the people mentioned above as this is a Honda complaint. I do not like the fact that there’s a $250.00 diagnosis fee to just tell me what’s wrong and if I decide not to get the work done I still have to pay for the diagnosis test. This in my opinion pushes customers away from the dealer to go elsewhere just for the diagnosis to save that initial fee. I understand that Honda removes that diagnostic fee if you have them do the work but it’s a bit high of a fee. Other than that everything is great especially with the way the people at Joyce Honda treat me great Rocky Rocco- More
Other Employees Tagged: Subuhi Shakil
May 27, 2025
I've have 3 Honda's and always had them serviced at Joyce Honda and I have always been completely satisfied with their quality of work. I would definitely recommend having your vehicle serviced there. Honda and I have always been completely satisfied with their quality of work. I would definitely recommend having your vehicle serviced there. More
Other Employees Tagged: Ed Seager, Ernest Biondolino, Erik Matos, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields
May 22, 2025
Great service and a friend on staff. Always get the job done in time and explain everything perfectly Always get the job done in time and explain everything perfectly More
Other Employees Tagged: Joe San Roman, Ernest Biondolino, Matt Stark, Lloyd Wilson
May 10, 2025
Fast efficient service. Employees were very knowledgeable. Techs kept me informed of the progress. Waiting Area neat and comfortable. Employees were very knowledgeable. Techs kept me informed of the progress. Waiting Area neat and comfortable. More
Other Employees Tagged: Ernest Biondolino, Gina Verrilli, Matt Stark, Erik Matos, John Lavelle
May 03, 2025
Good dealership but very pricey. Services were performed to satisfaction however other places would have done it for less Services were performed to satisfaction however other places would have done it for less More
Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields
May 03, 2025
The best team . Customer service excellent . Great and on time service. Truly recommend for any vehicle. Customer service excellent . Great and on time service. Truly recommend for any vehicle. More
Other Employees Tagged: Ernest Biondolino, John Lavelle
April 08, 2025
Genuine Honda parts by trained Honda technicians. I have been using Joyce Honda service since 1987. Highly recommended. However, it is often hard to connect with a service advisor as they have ma I have been using Joyce Honda service since 1987. Highly recommended. However, it is often hard to connect with a service advisor as they have many calls. More
Other Employees Tagged: Ernest Biondolino, John Lavelle